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Scubacaribe

Av. Xaman-Ha Manzana 9 Y 10 Lote 1, | Playacar, fase II, Playa del Carmen, Mexico
212 555-5557
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Ranked #133 of 240 activities in Playa del Carmen
Type: Water sports
Owner description: Scubacaribe specializes in providing a complete range of water sports and activities for hotels and resorts. The company was formed in 1991 when it... more » Owner description: Scubacaribe specializes in providing a complete range of water sports and activities for hotels and resorts. The company was formed in 1991 when it began operating and providing services for the Riu Hotels in Punta Cana, Dominican Republic. Since then we've grown continuously, providing service to the most prestigious hotels in the largest Caribbean vacation destinations. Our fast growth is based on a philosophy of always implementing the latest and best technology available. Our mission is to satisfy clients by providing a wide range of water sports such as scuba diving, snorkeling, windsurf, sailing, rowing, parasailing and a variety of aquatic excursions. Everything we do is executed with the highest regard for personal safety standards. Respect for the environment and a commitment to the local communities where we operate is of prime importance for us. We operate within an established corporate code of conduct, encouraging community relations and training local personnel for management positions, which also helps to improve overall administrative efficiency. « less
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67 reviews from our community

Visitor rating
    36
    17
    5
    6
    3
Date | Rating
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English first
London
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 8, 2014

We stayed at the Riu Yucatan and, as the attached dive centre, we dived with Scuba Caribe. They could not have been more friendly or helpful. We were happily talked through all the dives they offered and left to make our own choice with no pressure to buy, unlike most Mexican establishments. We were offered good advice about what would... More

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Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Jonny. Scubacaribe and Team would like to thank you for your visit and being part of your vacations. We are very happy to read you and your family had great holidays and enjoyed their dives and you did take back home a lot of great memories. Regarding the faulty BCD, we can just apologize for the inconvenience we caused.... More

London, Canada
1 review
4 of 5 stars Reviewed March 8, 2014

We booked two dives and a refresher with the dive shop at Riu Palace Riviera. Our instructor for the refresher, Tamara, was excellent. She was patient, but very informative, and supportive when necessary. She did a very good job with us. She was also the Dive Master for the first dive that same afternoon. The only down side was the... More

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Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Graham, First of all, thank you for choosing us. We take all customers feedback very seriously and we are always open to ear our customers comments, humbly applying their suggestions when they are helpful to improve our performance. Comments like yours allows us to improve the overall Scubacaribe experience. I have shared your comments with our team during our... More

Ottawa, Ontario, Canada
Contributor
13 reviews 13 reviews
3 attraction reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 3, 2014

We were a twosome who are both certified divers. One of us arrived ahead of time and got in two dives. When I arrived we did another two dives, at different sites. Rudy was awesome, we talked to him after these dives and specified what we'd like to see. In this case it was the sea horses. He took us... More

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Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Ashley, Thank you so much for choosing Scuacaribe as your dive shop and for taking the time to post your review on TripAdvisor. I am delighted to read that you enjoyed the dives, its location and marine life. We truly value your genuine and positive comments, and we will look forward to welcoming you back hopefully in the very... More

Montreal, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 12, 2014

I have mixed feelings regarding ScubaCaribe. The staff was indeed really nice and the dives were really great. The equipment was in great conditions and we had a great experience overall. The bummer now... I did my adventurer diver certification there. I never received my card and PADI told me they never got my informations. I've been trying for a... More

Was this review helpful? Yes 2
Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Laurie, First of all, thank you for taking the time to share your experience with us. We regret the inconvenience you have experienced regarding the certification card shipping. On January 12, we sent your temporary Padi Adventure Diver certification number. Since then, Padi has 90 days to send the card to your home address. Please confirm if you received... More

Fairview, Texas
1 review
5 of 5 stars Reviewed February 11, 2014

Huge thanks go out to Fernando and David for customizing a special trip for 19 members of our girls trip. We had a wonderful time snorkeling (many first timers in our group!) with the turtles and loved the fresh water rinse in the cenote afterwards! Thanks for taking care of all the logistics and making sure everyone was safe and... More

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Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Claudia, Thank you so much for your candid feedback regarding your most recent visit with us. I am truly delighted to read that the activities level of service was satisfactory. Your kind remarks are sincerely appreciated. We look forward to seeing you again! Kind Regards More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2013

I did my advanced course with these guys in Playa del Carmen. Fantastic friendly team of instructors (Juan, Lung and all the others), clear safety briefings, small dive groups - sometimes 2 to 1 and wonderful dive sites for turtles, sharks, drift etc. Highly recommended.

Was this review helpful? Yes 1
Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Adam, Thank you for your wonderful review. It is so encouraging to receive positive comments on our services. We will also share your comments with our entire team. We look forward to the opportunity of serving you again.  Kind regards More

Ilkley
Senior Contributor
36 reviews 36 reviews
14 attraction reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 17, 2013

Booked a Cenote cavern dive trip while staying on Cozumel. On time pick up by a very personable guide - Nick (a qualified cave diver). Good safety briefing, group limited to 4 divers per guide. An incredible diving experience in the Gin clear water of Dos Ojos, torches/flashlights provided if required, check your buoyancy this is fresh water. Not recommended... More

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Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Ilkley, Thank you so much for your candid feedback regarding your diving at cenotes with us. I am truly delighted to read that the level of service was satisfactory. Your kind remarks are sincerely appreciated. We look forward to seeing you again! Kind Regards, More

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2013

We booked our tour with the best, most honest guy I have ever met in Mexico, his Name was Mauricio, he was soo knowledgable & king. Full of good advice. He was working down at the Riu Playa Del Carmen when we met him, but I believe he books tour under "Cancun Tour Guy". We went on the Catamaran Tour... More

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Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Amber, Thank you for taking the time to share your kind feedback from your most recent visit with us and for recognizing the efforts of our staff. I will be sure to personally share your kind comments with them.  We are thrilled to hear that you enjoyed your activity! We hope to be able to welcoming you back in... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 26, 2013

This hotel-based dive operator does everything you expect: local, Cosumel and cenote dive packages for rather high prices. Good: - Knowledgeable, safe and courteous instructors - Convenient location right at the beach Not-so-good: - Prices higher than most Playa del Carmen dive shops - No night dives - No Nitrox - 45 min dive limit regardless of air consumption -... More

Was this review helpful? Yes 1
Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Michel, First of all, thank you for choosing us. We take all customers feedback very seriously and we are always open to ear our customers comments, humbly applying their suggestions when they are helpful to improve our performance. Comments like yours allows us to improve the overall Scubacaribe experience. We would love to welcome you back again to hopefully... More

London
Senior Contributor
21 reviews 21 reviews
5 attraction reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 16, 2013

I booked a course of 6x scuba diving trips with ScubaCaribe at the RUI Playacar and the Scuba masters and boat staff were always excellent, friendly and informative. Particular shout out to Olga who was great. The weather was quite windy and rainy and I was pretty disappointed with the visibility of the dives, although the staff did all they... More

Was this review helpful? Yes
Ruthtcm, Marketing Manager at Scubacaribe, responded to this review

Dear Mand, First of all, thank you for taking the time to let us know about your experience at our dive shop. We greatly appreciate your feedback as it enables us to continue to improve and provide better service for our guests. Please accept our sincere apologies for the inconvenience you may have experienced in respect to our customer service.... More

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