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Address: Av.15 con Calle 2, Centro, Playa del Carmen, Mexico
Phone Number: 044 (984)8032431
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7:00 am - 10:00 pm
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Hours:
Sun - Sat 7:00 am - 10:00 pm

TripAdvisor Reviewer Highlights

Read all 495 reviews
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  • 110
    Excellent
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    Very good
  • 64
    Average
  • 59
    Poor
  • 157
    Terrible
Chichen Itza, ik kil & Valladolid

What can I say...it was easy to sign up, get picked up and pay. The guy swore he was giving me a great deal for Chichen Itza(3 hrs there), IkKil Cenote(1hr) and... read more

4 of 5 starsReviewed August 10, 2015
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495 Reviews from our TripAdvisor Community

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English first
Swindon, United Kingdom
Level Contributor
74 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed August 23, 2015 NEW

How this company is still going God only knows. My partner booked this tour through I TOR. Thinking it was going to be a great day. It turned out to be a day from HELL. Since we have checked trip advisor and found out that we weren't alone. I have read all the reviews and most of them are of... More 

Was this review helpful? Yes
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 12, 2015

DO NOT BOOK WITH THIS COMPANY!!!! They cheat you and lie right to your face. We booked a tour with Salvador "Chavita" at playa del Carmen office to Chichen itza, ik kil cenote and valladolid mexico. He did not tell us about how we would only spend about 40 minutes at the cenote and Valladolid. The cenote was amazing and... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 10, 2015

What can I say...it was easy to sign up, get picked up and pay. The guy swore he was giving me a great deal for Chichen Itza(3 hrs there), IkKil Cenote(1hr) and Valladolid(1hr)...i.e. Air condition van, no more than 14 people(not on a huge tour bus or have a bunch of small vans following each other etc. it was a... More 

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Montebello, California
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 5, 2015

This is the first review I've written. I felt compelled to as after reading several negative reviews, I was worried my family of 7 (including a 16, 11, and my parents) were in for a horrible day. It WAS a long day, but it went far better than I anticipated. I booked our tour with a local reseller on 5ta.... More 

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West Coast
2 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 4, 2015

After booking a reservation through our hotel to go to Isla Mujeres, Easy Tours called and said they would not pick us up at our hotel and that we had to walk 3 blocks to another location for the pick up. The driver collected my receipt and then spent an hour and 45 minutes picking up guests from other hotels... More 

Was this review helpful? Yes 1
Panama
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2015

After an hour picking up people in different locations we stopped at the agency just to presence the guides fighting among each other and the manager, plus clients complaining about previous tours (right at this moment we should have dropped but we didnt) we stopped and changed cars about 4 more times so it took us hourss to get to... More 

Was this review helpful? Yes 1
Orlando
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 23, 2015

We went on an all day Chichen Itza trip with lunch afterwards, swimming at a cenote and a pit stop in a local town on the way home. We hadn't looked at any reviews and had no idea what we were getting into. We were picked up promptly and transferred to a big bus as we were told. This gave... More 

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Baltimore, Maryland
Level Contributor
12 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 21, 2015

Very unorganized. We transferred cars about four times before we even left to go to the Tulum. Our one tour guide was rude at the beginning, but was fine towards the end of the trip. There were like three separate groups going to other adventures parks like Xel-Ha after Tulum and people got confused about who they were supposed to... More 

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New York City, New York
Level Contributor
12 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 20, 2015

We booked a last minute tour to Chichen Itza with this company after our original tour plan fell through. Be prepared to spend most of the day on the bus picking up travelers from various locations. Chichen Itza itself was (obviously) amazing, but we lost a lot of the promised time there from standing in line and being shuffled from... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 19, 2015

I bought a package for 4 friends: "Tour Tulum , Cenote, y playa Paraiso" through Rosa Tours which is the third party selling the package and our tour was provided by "easytours.com" also known as Easy Tours. The Van picking us up was 25 min late. We got to another location near where we were picked and waited about 30... More 

Was this review helpful? Yes 1

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Easy Tours and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?