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Address: Calle 38 nte. local 1 esq 45 Av. Norte | Colonia Ejido Sur, Playa del Carmen 77710, Mexico
Phone Number: 9982800500
Website
Description: We are a Mexican company that offers Tours and Ground transportation...
We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera Maya. We strive to offer quality services at amazing prices, plus we give the necessary support to make your shopping experience easier through our Web site.
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TripAdvisor Reviewer Highlights

Read all 106 reviews
Visitor rating
  • 48
    Excellent
  • 10
    Very good
  • 9
    Average
  • 9
    Poor
  • 30
    Terrible
it was fun

did the Caribbean booze cruise. they made it fun they got everyone to participate. Only issue was the mixture of languages made it hard to understand the MC. Less English... read more

4 of 5 starsReviewed February 5, 2015
Onefeather66
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106 Reviews from our TripAdvisor Community

Date | Rating
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  • Spanish first
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  • Any
English first
1 review
5 of 5 stars Reviewed April 21, 2015 NEW via mobile

I went with my family and I really enjoyed the tours! It was a great experience I'll remember for the rest of my life!

Was this review helpful? Yes
Pelican Rapids, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

We had an amazing experience. Horacio Lopez Martinez is an awesome guide. We had 2, 15 yr olds and a 7 yr old with us. He was very patient with the 7 yr and every informative for the teenagers and adults. He would ask the teenagers questions to see if they were paying attention and how much they knew about... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 10, 2015

All the has been said in the negative of Cancun Bay Excursions was my experience. I was accosted on 5th Av and bombarded with promises that never eventuated for my trip to Chichen Itza. The pick up was a debacle with lost passengers. The bus was not the deluxe promised, the tour was hurried. the food was poor. I was... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 5, 2015

did the Caribbean booze cruise. they made it fun they got everyone to participate. Only issue was the mixture of languages made it hard to understand the MC. Less English speaking people more Spanish therefore he catered to them more by speaking Spanish. dinner was great show was fun and the games they played were entertaining.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2015

I just wish I read the reviews before we went with them to Chitzen Itza! We spent a total net time of 1 hour in the site in a 12 hours excursion. Do I need to say anything else? Valladolid was 20 mins and after it was already dark. But the stop for souvenirs... of coures one hour! The previous... More 

Was this review helpful? Yes
Marengo, OH
Contributor
13 reviews 13 reviews
4 attraction reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 2, 2015

We reserved the Tulum-Coba tour based on the description given by the ticket clerk, but I was not able to find a description of this itinerary online. The brochure we were given was for Experiencias Xcaret tours which does not have a combined Tulum-Coba tour. And after our misadventure with THAT group, I was expecting the worst. So with my... More 

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
32 reviews 32 reviews
11 attraction reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed December 15, 2014

I've had 4 days to calm my temper regarding this trip and I'm still going to find it extremely hard to avoid the use of expletives to properly convey my utter contempt for the people who run this tour - but after reading many of these reviews it seems I may be repeating much of what has already been said.... More 

Was this review helpful? Yes 3
Top Contributor
131 reviews 131 reviews
32 attraction reviews
108 helpful votes 108 helpful votes
1 of 5 stars Reviewed September 16, 2014

We purchased a day trip from a tour operator in Puerto Morlsos as it was saving $30p/p opposed to booking through the hotel, The brochure was the same as the other Chichen Itza Tour that is a luxury tour and the guy said it was same company same things. IT WAS NOT.. We were picked up from hotel on time... More 

Was this review helpful? Yes 4
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 31, 2014

I honestly don't know if this is the right tour company that we were on with, but I saw another comment mention the names of the same tour guides that we had as well so I'm just assuming it's the same. The name of the driver was Jose and the guide was Agustin. The reason I don't know who we... More 

Was this review helpful? Yes 2
United States
Senior Contributor
32 reviews 32 reviews
6 attraction reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 30, 2014

The price of the Chichen Itza tour was low, and the guide was friendly and amusing. Older bus , but that was OK. Bring your own water .Lunch is included , but not drinks. Be prepared for a lot of selling trinkets, on and off the bus. We dubbed it the trinket tour.

Was this review helpful? Yes 2

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cancun Bay Excursions and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?