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Cancun Bay Excursions

Address: Calle 38 nte. local 1 esq 45 Av. Norte | Colonia Ejido Sur, Playa del Carmen 77710, Mexico
Phone Number: 9982800500
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Ranked #247 of 299 Activities in Playa del Carmen
Owner description: We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera...
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Attraction details
Owner description: We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera Maya. We strive to offer quality services at amazing prices, plus we give the necessary support to make your shopping experience easier through our Web site.

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95 reviews from our community

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English first
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2015

I just wish I read the reviews before we went with them to Chitzen Itza! We spent a total net time of 1 hour in the site in a 12 hours excursion. Do I need to say anything else? Valladolid was 20 mins and after it was already dark. But the stop for souvenirs... of coures one hour! The previous... More 

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Marengo, OH
Contributor
14 reviews 14 reviews
4 attraction reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 2, 2015

We reserved the Tulum-Coba tour based on the description given by the ticket clerk, but I was not able to find a description of this itinerary online. The brochure we were given was for Experiencias Xcaret tours which does not have a combined Tulum-Coba tour. And after our misadventure with THAT group, I was expecting the worst. So with my... More 

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Austin, Texas
Senior Contributor
32 reviews 32 reviews
11 attraction reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 15, 2014

I've had 4 days to calm my temper regarding this trip and I'm still going to find it extremely hard to avoid the use of expletives to properly convey my utter contempt for the people who run this tour - but after reading many of these reviews it seems I may be repeating much of what has already been said.... More 

Was this review helpful? Yes 1
Top Contributor
131 reviews 131 reviews
31 attraction reviews
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed September 16, 2014

We purchased a day trip from a tour operator in Puerto Morlsos as it was saving $30p/p opposed to booking through the hotel, The brochure was the same as the other Chichen Itza Tour that is a luxury tour and the guy said it was same company same things. IT WAS NOT.. We were picked up from hotel on time... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 31, 2014

I honestly don't know if this is the right tour company that we were on with, but I saw another comment mention the names of the same tour guides that we had as well so I'm just assuming it's the same. The name of the driver was Jose and the guide was Agustin. The reason I don't know who we... More 

Was this review helpful? Yes 1
Kansas City, Missouri
Senior Contributor
24 reviews 24 reviews
4 attraction reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 30, 2014

The price of the Chichen Itza tour was low, and the guide was friendly and amusing. Older bus , but that was OK. Bring your own water .Lunch is included , but not drinks. Be prepared for a lot of selling trinkets, on and off the bus. We dubbed it the trinket tour.

Was this review helpful? Yes 1
Salt Lake City, Utah
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2014

We arrived at The Grand Mayan at 5:45 on Friday, April 18, 2014. My black backpack was left in the van, containing only my family of six, coming in from the Cancun Airport. Within 15 minutes the Concierge called Cancun Bay and advised them to return and bring the backpack (contained a very expensive camera), and they said they did... More 

Was this review helpful? Yes 3
Monterrey, Mexico
Contributor
18 reviews 18 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 21, 2014

We take Tulum- Coba excursion , this trip was selling to us on 5 street , we had the intention to rent a car but an excesive security deposit request in our credit card was needed . So we decide to take the risk with CancunBay. They picked up promptly and take us to a mall where we took way... More 

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Minnesota
Top Contributor
53 reviews 53 reviews
16 attraction reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 3, 2014

After reading other reviews, I wondered if I had been on the same tour. Certainly it is a long way to Chichen itza from Playa del Carmen. Cancun Bay Excursions has no control over that. The bus was extremely comfortable and the countryside of Quintana Roo and Yucatan passed before us as we made the trip. It is true --... More 

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Toronto, Canada
Senior Contributor
21 reviews 21 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 16, 2014

To start with we paid for a tour of Coba and swimming in cinotes. The trip began very early and it was very unorganized. we had to be transferred 3 times to different buses due to mistakes by the staff. If you order the deluxe food included tour you get a sumptuous 6 inch Mexican Subway sub. We wound up... More 

Was this review helpful? Yes 3

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?