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Address: Calle 38 nte. local 1 esq 45 Av. Norte | Colonia Ejido Sur, Playa del Carmen 77710, Mexico
Phone Number: 9982800500
Website
Description: We are a Mexican company that offers Tours and Ground transportation...
We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera Maya. We strive to offer quality services at amazing prices, plus we give the necessary support to make your shopping experience easier through our Web site.
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TripAdvisor Reviewer Highlights

Read all 114 reviews
Visitor rating
  • 49
    Excellent
  • 13
    Very good
  • 10
    Average
  • 10
    Poor
  • 32
    Terrible
A Safe, Well-Organized Tour of Chichen Itza

As others have said, it was a long day, but we were expecting that. We were staying in Cozumel, so we had to find our own way to the ferry and across to the mainland at the crack... read more

4 of 5 starsReviewed June 30, 2015
JennyHB8
,
Yorktown, Virginia

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114 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Yorktown, Virginia
2 helpful votes
4 of 5 stars Reviewed June 30, 2015 NEW

As others have said, it was a long day, but we were expecting that. We were staying in Cozumel, so we had to find our own way to the ferry and across to the mainland at the crack of dawn. There, our guide Manuel met us and took us by van to a mall where we paid our balance. There... More 

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London, United Kingdom
Level Contributor
42 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed June 30, 2015 NEW

Avoid this tour operator or at least the sales person, Panchito Chuil, that sold us the tour. We stopped at Panchito's stand in Playa del Carmen one night to ask for information. He was very persuasive and convinced us to buy the Chitchen Itza deluxe tour with him assuring that he was giving us an amazing price! After 2 weeks... More 

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Barnstaple, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 10, 2015

We booked to go on the Chichen Itza tour. We were picked up from the hotel at 7.30 and then got taken to a central meeting place where we were allocated to the buses. Then we got going stopping at a watering hole for a paddle and an area for people to try and sell you mayan gifts. Then onto... More 

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Chicago, Illinois
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

Like the others before us, the trip was too long, food was not good, the bus smelled like urine, was barely air conditioned and our requests to fix the situation fell on deaf ears. I thought an older gentleman we were with was going to have heat stroke as his poor wife tried to fan him on the poorly ventilated... More 

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Denver, Colorado
Level Contributor
63 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 7, 2015

We were picked up at our Hotel at 7:20am and got back at 8:20 pm (13 hours). This was the 2nd time we toured Chichen Itza from a tourist hotel. We spent time picking up people at hotels and a mall before leaving. We had Subway sandwiches for breakfast on the bus. Our first stop was then a sales area... More 

Was this review helpful? Yes 2
Milford, ca USA
Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 3, 2015

Our group of four booked our Chichen Itza tour through our Hotel with Cancun Bay Excursions. We were promptly and efficiently picked up in a comfortable tour bus with air conditioning and an onboard very clean and roomy bathroom. We had the premium package (hotel didn't inform us there were packages or choices) which included water, alcohol, soda, breakfast sandwiches... More 

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Pelican Rapids, Minnesota
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

We had an amazing experience. Horacio Lopez Martinez is an awesome guide. We had 2, 15 yr olds and a 7 yr old with us. He was very patient with the 7 yr and every informative for the teenagers and adults. He would ask the teenagers questions to see if they were paying attention and how much they knew about... More 

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London, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 10, 2015

All the has been said in the negative of Cancun Bay Excursions was my experience. I was accosted on 5th Av and bombarded with promises that never eventuated for my trip to Chichen Itza. The pick up was a debacle with lost passengers. The bus was not the deluxe promised, the tour was hurried. the food was poor. I was... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

did the Caribbean booze cruise. they made it fun they got everyone to participate. Only issue was the mixture of languages made it hard to understand the MC. Less English speaking people more Spanish therefore he catered to them more by speaking Spanish. dinner was great show was fun and the games they played were entertaining.

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Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 2, 2015

I just wish I read the reviews before we went with them to Chitzen Itza! We spent a total net time of 1 hour in the site in a 12 hours excursion. Do I need to say anything else? Valladolid was 20 mins and after it was already dark. But the stop for souvenirs... of coures one hour! The previous... More 

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Additional Information about Cancun Bay Excursions

Address: Calle 38 nte. local 1 esq 45 Av. Norte | Colonia Ejido Sur, Playa del Carmen 77710, Mexico
Phone Number: 9982800500
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cancun Bay Excursions and other visitors
2 questions
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?