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Address: Calle 38 nte. local 1 esq 45 Av. Norte | Colonia Ejido Sur, Playa del Carmen 77710, Mexico
Phone Number: 9982800500
Website
Description: We are a Mexican company that offers Tours and Ground transportation...
We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera Maya. We strive to offer quality services at amazing prices, plus we give the necessary support to make your shopping experience easier through our Web site.
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TripAdvisor Reviewer Highlights

Read all 109 reviews
Visitor rating
  • 48
    Excellent
  • 12
    Very good
  • 9
    Average
  • 9
    Poor
  • 31
    Terrible
Chechen Itza Trip Too Long

We were picked up at our Hotel at 7:20am and got back at 8:20 pm (13 hours). This was the 2nd time we toured Chichen Itza from a tourist hotel. We spent time picking up people... read more

4 of 5 starsReviewed May 7, 2015
Gcnarc
,
Denver, Colorado
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109 Reviews from our TripAdvisor Community

Date | Rating
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English first
Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 26, 2015 NEW

Like the others before us, the trip was too long, food was not good, the bus smelled like urine, was barely air conditioned and our requests to fix the situation fell on deaf ears. I thought an older gentleman we were with was going to have heat stroke as his poor wife tried to fan him on the poorly ventilated... More 

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Denver, Colorado
Top Contributor
63 reviews 63 reviews
11 attraction reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 7, 2015

We were picked up at our Hotel at 7:20am and got back at 8:20 pm (13 hours). This was the 2nd time we toured Chichen Itza from a tourist hotel. We spent time picking up people at hotels and a mall before leaving. We had Subway sandwiches for breakfast on the bus. Our first stop was then a sales area... More 

Was this review helpful? Yes 1
Milford, ca USA
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 3, 2015

Our group of four booked our Chichen Itza tour through our Hotel with Cancun Bay Excursions. We were promptly and efficiently picked up in a comfortable tour bus with air conditioning and an onboard very clean and roomy bathroom. We had the premium package (hotel didn't inform us there were packages or choices) which included water, alcohol, soda, breakfast sandwiches... More 

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Pelican Rapids, Minnesota
Reviewer
4 reviews 4 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

We had an amazing experience. Horacio Lopez Martinez is an awesome guide. We had 2, 15 yr olds and a 7 yr old with us. He was very patient with the 7 yr and every informative for the teenagers and adults. He would ask the teenagers questions to see if they were paying attention and how much they knew about... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 10, 2015

All the has been said in the negative of Cancun Bay Excursions was my experience. I was accosted on 5th Av and bombarded with promises that never eventuated for my trip to Chichen Itza. The pick up was a debacle with lost passengers. The bus was not the deluxe promised, the tour was hurried. the food was poor. I was... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

did the Caribbean booze cruise. they made it fun they got everyone to participate. Only issue was the mixture of languages made it hard to understand the MC. Less English speaking people more Spanish therefore he catered to them more by speaking Spanish. dinner was great show was fun and the games they played were entertaining.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 2, 2015

I just wish I read the reviews before we went with them to Chitzen Itza! We spent a total net time of 1 hour in the site in a 12 hours excursion. Do I need to say anything else? Valladolid was 20 mins and after it was already dark. But the stop for souvenirs... of coures one hour! The previous... More 

Was this review helpful? Yes 1
Marengo, OH
Senior Contributor
27 reviews 27 reviews
14 attraction reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed January 2, 2015

We reserved the Tulum-Coba tour based on the description given by the ticket clerk, but I was not able to find a description of this itinerary online. The brochure we were given was for Experiencias Xcaret tours which does not have a combined Tulum-Coba tour. And after our misadventure with THAT group, I was expecting the worst. So with my... More 

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
33 reviews 33 reviews
11 attraction reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed December 15, 2014

I've had 4 days to calm my temper regarding this trip and I'm still going to find it extremely hard to avoid the use of expletives to properly convey my utter contempt for the people who run this tour - but after reading many of these reviews it seems I may be repeating much of what has already been said.... More 

Was this review helpful? Yes 3
Top Contributor
132 reviews 132 reviews
32 attraction reviews
108 helpful votes 108 helpful votes
1 of 5 stars Reviewed September 16, 2014

We purchased a day trip from a tour operator in Puerto Morlsos as it was saving $30p/p opposed to booking through the hotel, The brochure was the same as the other Chichen Itza Tour that is a luxury tour and the guy said it was same company same things. IT WAS NOT.. We were picked up from hotel on time... More 

Was this review helpful? Yes 4

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cancun Bay Excursions and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?