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Address: Calle 38 nte. local 1 esq 45 Av. Norte | Colonia Ejido Sur, Playa del Carmen 77710, Mexico
Phone Number: 9982800500
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Description: We are a Mexican company that offers Tours and Ground transportation...
We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera Maya. We strive to offer quality services at amazing prices, plus we give the necessary support to make your shopping experience easier through our Web site.
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TripAdvisor Reviewer Highlights

Read all 123 reviews
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  • 53
    Excellent
  • 14
    Very good
  • 11
    Average
  • 11
    Poor
  • 34
    Terrible
Chichen Itza day trip

We booked the Chichen Basic package through our hotel and found it to be of far greater value than the deluxe. It was $30 cheaper and we had to provide our own drinks at the lunch... read more

4 of 5 starsReviewed July 31, 2015
kh0713
,
Vernon, Canada

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123 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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  • Portuguese first
  • Russian first
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  • Any
English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed August 13, 2015

We enjoyed the trip so much we would recommend it to all our friends. Best tour guides ever Victor, Gabriel, and George!!

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Vernon, Canada
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 31, 2015

We booked the Chichen Basic package through our hotel and found it to be of far greater value than the deluxe. It was $30 cheaper and we had to provide our own drinks at the lunch restaurant, water on the bus and breakfast. We easily did that for around $10 for 2 people. Our tour guide, Victor was excellent! He... More 

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Brampton, Canada
1 review
1 of 5 stars Reviewed July 13, 2015

Pick up at the hotel 20 minutes late. The bus took us to the Mall where we had to line up an wait another 30 minutes. Finally, the guide - young woman came and on the mini bus (without introducing the driver and providing us with contact information) we were driven to Tulum and walked to visit the ruins. After... More 

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Vancouver, Canada
Level Contributor
5 reviews
3 of 5 stars Reviewed July 7, 2015

As they always say, you get what you pay for! Pros: reasonable price, great tour guide (David), informative tour Cons: very large group, disorganized setup in the morning, late pickup at meeting place, lots of pushing to by souvenirs

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Yorktown, Virginia
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 30, 2015

As others have said, it was a long day, but we were expecting that. We were staying in Cozumel, so we had to find our own way to the ferry and across to the mainland at the crack of dawn. There, our guide Manuel met us and took us by van to a mall where we paid our balance. There... More 

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London, United Kingdom
Level Contributor
50 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed June 30, 2015

Avoid this tour operator or at least the sales person, Panchito Chuil, that sold us the tour. We stopped at Panchito's stand in Playa del Carmen one night to ask for information. He was very persuasive and convinced us to buy the Chitchen Itza deluxe tour with him assuring that he was giving us an amazing price! After 2 weeks... More 

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Barnstaple, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 10, 2015

We booked to go on the Chichen Itza tour. We were picked up from the hotel at 7.30 and then got taken to a central meeting place where we were allocated to the buses. Then we got going stopping at a watering hole for a paddle and an area for people to try and sell you mayan gifts. Then onto... More 

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Chicago, Illinois
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

Like the others before us, the trip was too long, food was not good, the bus smelled like urine, was barely air conditioned and our requests to fix the situation fell on deaf ears. I thought an older gentleman we were with was going to have heat stroke as his poor wife tried to fan him on the poorly ventilated... More 

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Denver, Colorado
Level Contributor
69 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 7, 2015

We were picked up at our Hotel at 7:20am and got back at 8:20 pm (13 hours). This was the 2nd time we toured Chichen Itza from a tourist hotel. We spent time picking up people at hotels and a mall before leaving. We had Subway sandwiches for breakfast on the bus. Our first stop was then a sales area... More 

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Milford, ca USA
Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 3, 2015

Our group of four booked our Chichen Itza tour through our Hotel with Cancun Bay Excursions. We were promptly and efficiently picked up in a comfortable tour bus with air conditioning and an onboard very clean and roomy bathroom. We had the premium package (hotel didn't inform us there were packages or choices) which included water, alcohol, soda, breakfast sandwiches... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cancun Bay Excursions and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?