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Address: Av. 10 Sur Plaza Antigua 12PB, Playa del Carmen, Mexico
Phone Number: +52 984 169 2813
Website
Description: Hola ! Welcome To Cooltoursplaya ! Tailor-made tours to turn your...
Hola ! Welcome To Cooltoursplaya ! Tailor-made tours to turn your holiday into unforgettable memories ! We speak english, francais, deutsch and espanol. 7/7, 9Am till 11pm. Richi and Francisco
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TripAdvisor Reviewer Highlights

Read all 46 reviews
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  • 29
    Excellent
  • 9
    Very good
  • 0
    Average
  • 3
    Poor
  • 5
    Terrible
Excellent

Jaime & Isaac were everything you could want from a travel agency: super helpful, easy going, knowledgeable, friendly, and cool. Highly recommended.

5 of 5 starsReviewed September 24, 2013
Ze'ev G
,
Los Angeles, California

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46 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Montreal, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 28, 2015

The when there, It took over 2h for a 15 minutes ride. They were herding us like cows. Ridiculous! The way back, they never came. They were supposed to take us back to the hotel from the bus stop down tow but we had to take a taxi back. There were a lot of people extremely upset. They only take... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 7, 2015 via mobile

We got picked up at 9:30 from the hotel and taken on to the "meeting point" which was outside bambu tours offices. Where we went on to wait a further 45 minutes for the coach which was parked round the corner. There was an incident involving a lady which wasn't under their control. Then we didn't get to xcaret park... More 

Was this review helpful? Yes
Shibuya, Japan
1 review
1 of 5 stars Reviewed May 3, 2014

They totally screwed us over and wouldn't drive us home unless we paid more than we probably paid for drop off service.

Was this review helpful? Yes
Richmond, British Columbia, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 28, 2013

Booked an excursion to Tulum/Coba for wednesday, september 18th, 2013. Due to weather (Tulum was flooded), our tour was postponed until Saturday, September 21, 2013. Our agent informed us on the friday that the tour was cancelled. Went in first thing saturday morning for a refund since we were leaving on the sunday to head home. Was told by Jamie... More 

Was this review helpful? Yes
Bambu T, Director de Relaciones con Clientes at Bambu Tours, responded to this review

Hi I'm jaime. I´m really sorry that you were without the money. A person from Bambu tours passed through the hotel to give over 110 usd on saturday but the reception would not be responsible for money. We leave a note for pasarais for the office, but I'm clear they didnt deliver it. I very much regret this situation and... More 

Los Angeles, California
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 24, 2013

Jaime & Isaac were everything you could want from a travel agency: super helpful, easy going, knowledgeable, friendly, and cool. Highly recommended.

Was this review helpful? Yes 1
Bethesda, Maryland
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 6, 2013

The good- They were very responsive to emails. Communications and descriptions were accurate and prompt. The not so good- Communication from the US had to be by email. I tried calling several times, but the phone numbers were either not working or the person who answered couldn't speak English The bad- This is a booking agent, not a tour operator.... More 

Was this review helpful? Yes
Budapest, Budapest, Hungary
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 25, 2013

During our 2 week stay in June 2013 in Mexco we had a boat trip to Sian Ka'an Biosphere Reserve. The tour was book weeks before our travel on-line and we paid 25% advance with pay pal. A few days before the tour I contacted the tour operator for weather information and we chose the best day as it was... More 

Was this review helpful? Yes
Bambu T, General Manager at Bambu Tours, responded to this review

Thank you so much for taking the time to write a review about our services, glad to hear you enjoyed the tour a must, Sian Kaan is by far one of my favorite tours, it is amazing ah?, and I am sorry to hear about the crocodile, we call it everyday to let it know we have customers visiting it,... More 

46703
Level Contributor
161 reviews
79 attraction reviews
common_n_attraction_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed July 23, 2013 via mobile

It is important to know that bambu tours did not directly organize my tour. It was actually through Easy Tours. I was able to pay for the tour in full prior to leaving for Mexico on PayPal. This was important to me as I don't like carrying a lot if cash. The staff with bambu tours is excellent at answering... More 

Was this review helpful? Yes
Bambu T, General Manager at Bambu Tours, responded to this review

Thank you so much to take the time to write a review about our services, we are glad that you enjoy your vacations in Riviera Maya and we were part of it, hope to see you back soon, Sincerely MF More 

Kingston-upon-Hull, United Kingdom
Level Contributor
29 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 19, 2013

I cannot recommend this excellent company enough. They are very helpful and really came through at short notice when I was let down by another operator. I know that it seems a little unusual paying with paypal as you expect this type of company to accept credit cards but really they are above board. If I ever visit Mexico again,... More 

Was this review helpful? Yes
Bambu T, Manager at Bambu Tours, responded to this review

Thank you Mr. Marshall, thank you for taking the time to write a review about us, and also for your trust in Bambu Tours,we work hard to provide a good service to our customers, glad we were able to help you, Sincerely Magda Fernandez More 

Mississauga, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 13, 2013

I recently booked a tour with Bambu Tours to Coba. The tour included: visiting cenotes, a mayan village and finally the ruins. The first half of the trip was spectacular. Our first tour guide Gabo was probably the most interesting man i've ever met. He was very knowledgable & extremely friendly as he guided us through the jungles & cenotes.... More 

Was this review helpful? Yes 2
Bambu T, Manager at Bambu Tours, responded to this review

I am sorry what happened on the tour ending, we have an accident with one of the other vans that went to the same tour in Coba, your van had empty spaces and it was the closest one we had to rescue the passengers, thank God, nobody was hurt, and it was just time involved, we can not know what... More 

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Additional Information about Bambu Tours

Address: Address: Av. 10 Sur Plaza Antigua 12PB, Playa del Carmen, Mexico
Phone Number: +52 984 169 2813
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen

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