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Bambu Tours

Av. 10 Sur Plaza Antigua 12PB, Playa del Carmen, Mexico
+52 984 169 2813
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Ranked #174 of 261 activities in Playa del Carmen
Type: Tours
Owner description: Hola ! Welcome To Cooltoursplaya ! Tailor-made tours to turn your holiday into unforgettable memories ! We speak english, francais, deutsch and... more » Owner description: Hola ! Welcome To Cooltoursplaya ! Tailor-made tours to turn your holiday into unforgettable memories ! We speak english, francais, deutsch and espanol. 7/7, 9Am till 11pm. Richi and Francisco « less
Useful Information: Activities for older children, Activities for young children
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38 reviews from our community

Visitor rating
    24
    8
    0
    3
    3
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Shibuya, Japan
1 review
1 of 5 stars Reviewed May 3, 2014

They totally screwed us over and wouldn't drive us home unless we paid more than we probably paid for drop off service.

Was this review helpful? Yes
Richmond, British Columbia, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2013

Booked an excursion to Tulum/Coba for wednesday, september 18th, 2013. Due to weather (Tulum was flooded), our tour was postponed until Saturday, September 21, 2013. Our agent informed us on the friday that the tour was cancelled. Went in first thing saturday morning for a refund since we were leaving on the sunday to head home. Was told by Jamie... More

Was this review helpful? Yes
Bambu T, Director de Relaciones con Clientes at Bambu Tours, responded to this review

Hi I'm jaime. I´m really sorry that you were without the money. A person from Bambu tours passed through the hotel to give over 110 usd on saturday but the reception would not be responsible for money. We leave a note for pasarais for the office, but I'm clear they didnt deliver it. I very much regret this situation and... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

Jaime & Isaac were everything you could want from a travel agency: super helpful, easy going, knowledgeable, friendly, and cool. Highly recommended.

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Bethesda, Maryland
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 6, 2013

The good- They were very responsive to emails. Communications and descriptions were accurate and prompt. The not so good- Communication from the US had to be by email. I tried calling several times, but the phone numbers were either not working or the person who answered couldn't speak English The bad- This is a booking agent, not a tour operator.... More

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Budapest, Budapest, Hungary
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2013

During our 2 week stay in June 2013 in Mexco we had a boat trip to Sian Ka'an Biosphere Reserve. The tour was book weeks before our travel on-line and we paid 25% advance with pay pal. A few days before the tour I contacted the tour operator for weather information and we chose the best day as it was... More

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Bambu T, General Manager at Bambu Tours, responded to this review

Thank you so much for taking the time to write a review about our services, glad to hear you enjoyed the tour a must, Sian Kaan is by far one of my favorite tours, it is amazing ah?, and I am sorry to hear about the crocodile, we call it everyday to let it know we have customers visiting it,... More

46703
Top Contributor
142 reviews 142 reviews
71 attraction reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 23, 2013 via mobile

It is important to know that bambu tours did not directly organize my tour. It was actually through Easy Tours. I was able to pay for the tour in full prior to leaving for Mexico on PayPal. This was important to me as I don't like carrying a lot if cash. The staff with bambu tours is excellent at answering... More

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Bambu T, General Manager at Bambu Tours, responded to this review

Thank you so much to take the time to write a review about our services, we are glad that you enjoy your vacations in Riviera Maya and we were part of it, hope to see you back soon, Sincerely MF More

Kingston-upon-Hull, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 attraction reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 19, 2013

I cannot recommend this excellent company enough. They are very helpful and really came through at short notice when I was let down by another operator. I know that it seems a little unusual paying with paypal as you expect this type of company to accept credit cards but really they are above board. If I ever visit Mexico again,... More

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Bambu T, Manager at Bambu Tours, responded to this review

Thank you Mr. Marshall, thank you for taking the time to write a review about us, and also for your trust in Bambu Tours,we work hard to provide a good service to our customers, glad we were able to help you, Sincerely Magda Fernandez More

Mississauga, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 13, 2013

I recently booked a tour with Bambu Tours to Coba. The tour included: visiting cenotes, a mayan village and finally the ruins. The first half of the trip was spectacular. Our first tour guide Gabo was probably the most interesting man i've ever met. He was very knowledgable & extremely friendly as he guided us through the jungles & cenotes.... More

Was this review helpful? Yes 2
Bambu T, Manager at Bambu Tours, responded to this review

I am sorry what happened on the tour ending, we have an accident with one of the other vans that went to the same tour in Coba, your van had empty spaces and it was the closest one we had to rescue the passengers, thank God, nobody was hurt, and it was just time involved, we can not know what... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

Two friends and I took the tour to chichen itza. I was nervous about this company because there was not many reviews and it was significantly cheaper. Though there was a small bit of miscommunication partly due on our part everything worked out. They picked us up on time at our resort. We went to the cenote first which was... More

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Bambu T, Manager at Bambu Tours, responded to this review

Hello, Thank you for taking the time to write a review about our services, Valladolid is the City name that you visited last, and you are right it is beatiful, we apreciate your confidence in us, and your comments help us to improve our services, hope you enjoyed your vacation in Riviera Maya More

Valatie, New York, United States
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 31, 2013

I booked with Bambu because of some of the reviews I saw here on trip advisor. The price was better than most everything else I looked at for competitive tours. The booking process was courteous and professional. They took the time over several email exchanges to answer all my questions and concerns. Chichen Itza is a special place during the... More

Was this review helpful? Yes 1
Bambu T, Manager at Bambu Tours, responded to this review

Hello Mr. Daniel: Thank you for taking the time to write a review about our services, sorry you were unble to visit the Cenote, that was a last minute decision we have to make in order to get on Chichen-Itza with enough time to witness the Equinox, I mention last year was a chaos, cause they did not let us... More

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