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The Snorkel Shop

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Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
Website
Description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours...
Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
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TripAdvisor Reviewer Highlights

Read all 318 reviews
Visitor rating
  • 298
    Excellent
  • 12
    Very good
  • 5
    Average
  • 3
    Poor
  • 0
    Terrible
A Great Day Out - The Sea Lovers Tour

We booked the Sea Lovers Tour with The Snorkel Shop a day in advance of the trip, following a useful email exchange with the owner (Graham). We'd previously done some initial... read more

5 of 5 starsReviewed July 27, 2015
Kirsten F
,
Edinburgh, United Kingdom

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318 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Edinburgh, United Kingdom
2 helpful votes
5 of 5 stars Reviewed July 27, 2015 NEW

We booked the Sea Lovers Tour with The Snorkel Shop a day in advance of the trip, following a useful email exchange with the owner (Graham). We'd previously done some initial research on Tripadvisor to identify possible snorkelling trip providers based in Playa del Carmen and we were not disappointed. We were collected from our hotel by Alex who was... More 

Was this review helpful? Yes
Denver, Colorado
1 helpful vote
5 of 5 stars Reviewed July 26, 2015 NEW

We booked one day in advance for four people to do a cenote/reef trip. Alex picked us up on time and everything was exactly as described. The cenote was very cool and Alex took us there first to beat the crowds, which was great as we had the place to ourselves. We had the option to eat before or after... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear andrew98765432, thank you for taking the time to support us on Trip Advisor. We do include everything on our tours. Our guests just need to bring bathing suits, towels and biodegradble sunscreen for the reef and good shoes for the cenote( beach shoes are best). Alex does sell t-shirts too, for $10usd if anyone is interested. Once again, I... More 

Houston, Texas
1 helpful vote
5 of 5 stars Reviewed July 22, 2015

Graham was very helpful with booking our experience, and Alex was the best guide ever!! My husband is not a great swimmer, and Alex was super patient and accommodating with helping him get adjusted. We went on the Local Natural Wonder Tour which includes exploring a cenote and cave. The trip went flawlessly from beginning to end. I will certainly... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jessica B, I am very pleased you ejoyed the cenote tour and that Alex helped your husband adjust to the new enviorment for him. Alex is very patient and helpful with new snorkelers. The cenote is very unique and beautiful, not to be missed when you visit PDC. Thank you ver much for taking the time to review us... More 

Neshanic Station, New Jersey
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2015

We booked the Northern Surf & Turf tour, which combined the cenotes in the morning and reef in the afternoon. The group sizes are small, only 6 of us in the morning and then just our family of 4 for the reef. Alex was a great guide, knowledgeable and friendly. The great thing about this company is that they don't... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear LisaMG_NJ, Thank you for taking the time to support us on TA. I am so glad you ejoyed the day with Alex and the Snorkel Shop. Normally we do the ocean first then the cenote, but as you mentioned, we had two other guests who just wanted to do the cenote. I am glad it worked well for you... More 

common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2015

Alex picked us up at 9 o'clock on the dot, and took us to see some awesome cenotes. He was incredibly helpful and knowledgeable of all of the natural wonders that we got to see. Alex even went so far as to point out the little things that we would have missed otherwise. Truly an amazing trip and the DVDs... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Hola Jamond J, thank you so much for your review. I am so glad you enjoyed the Local Natural wonder tour. The cenotes are very unique to this area and I love taking people to them. Always glad to hear Alex is doing great. Thank you once again and we look forward to your return. Sincerely Graham More 

Oklahoma
1 review
5 of 5 stars Reviewed July 20, 2015

The Snorkel Shop is truly an amazing company. We did the Northern Surf and Turf Reef and Cenote tour on July 12th. Alex was our tour guide/driver. He picked us up on time from our hotel and took us to our first snorkel location which was about 20 minutes from our hotel. He was courteous, friendly, knowledgeable and a lot... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear ss772015, Excellent review, very detailed. Thank you very much. I am so glad to hear that we have lived up to your expectations. Alex is very personable. He is also a Dive Master, a certified guide for the National Marine Park and certified for the Turtles tour as well. Now we just need to teach him how to swim... More 

San Francisco, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 15, 2015

We recently came back from a tour with Alex and it was awesome! We were the only ones on the tour, but there was also another assistant named Jose who was also very friendly. We did the Sea Lovers Tour and it was so beautiful! I also enjoyed how the site wasn't crowded like most places. Alex and Jose guided... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear eleventyse7en, Thank you so much for your review. I am so glad you enjoyed it all. It is important not to touch the reef for two reasons. 1- you can damage the reef and it takes years for the smallest coral to grow back. 2- some of the coral protect them selves by being very sharp or have irritants... More 

Haughton, Louisiana
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 9, 2015

My husband and I recently vacationed at Playa for the second time and booked another snorkeling tour with the snorkel shop after a wonderful experience snorkeling the coral reef last time. This tour we just snorkeled the cenotes and it was a memorable experience, I haven't seen anything like it before. Alex was an awesome guide and we really enjoyed... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Carly M, thank you so much for taking the time to support us on TA. I am very happy to hear you enjoyed the cenote. It is a unique experience and I am glad you were able to go with us this time. It is always nice to hear from repeat guests of the Snorkel Shop. We all hope... More 

Texas
Level Contributor
4 reviews
4 attraction reviews
5 of 5 stars Reviewed June 21, 2015

If you want to have a great time and great food then this is the tour for you. Alex was one of the best. tour guides you could have. We took the Northern Surf & Turf and enjoy it very much. We will book with them again on the next trip in the area. They are gear to make sure... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Brenda V, Great review! Thank you so much. Every now and then , we only have two people ( lucky you) but we only take 10 guests maximum on one tour, unless you are one group. I am really glad you enjoyed Alex, the tour and the food. We will look forward to seeing you next time and thank... More 

Bozeman, Montana
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2015

My husband and I had never been snorkeling before and I was a bit nervous but we had such a great experience with Alex. He took care of everything and was great with teaching us. We were able to visit a couple of different snorkeling spots and both were great. After we went to our different spots, we had lunch,... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Heidi K, Welcome to the fantastic world of snorkeling! I am verry hapopy your first time was with us and you had a great experience. Alex is very good with all levels of snorkelers and enjoys meeting people from around the world. Thank you very much for taking the time to write and support us on TA. Sincerely Graham More 

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Additional Information about The Snorkel Shop

Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?