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The Snorkel Shop

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Address: Calle 8, entre 20 y 25 Av. | Plaza Mahaual Local 6, Playa del Carmen 77710, Mexico
Phone Number: +52 984 803 5522
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Description:

Snorkeling and Diving tours, Cenote tour and/or Ocean tours. Sea Turtle...

Snorkeling and Diving tours, Cenote tour and/or Ocean tours. Sea Turtle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices.

Small Groups, Max.10. We can accommodate larger groups from one booking.

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TripAdvisor Reviewer Highlights

Read all 335 reviews
Visitor rating
  • 314
    Excellent
  • 13
    Very good
  • 5
    Average
  • 3
    Poor
  • 0
    Terrible
Affordable Quality Excursion: Dry Caving and Snorkeling

We went on a half-day tour that cost $50 per person. From pickup to drop-off was 3 hours. It would have probably been longer if more people booked this tour, but it was just us... read more

5 of 5 starsReviewed 3 days ago
shensbrown
,
Danbury, Connecticut

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335 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Danbury, Connecticut
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went on a half-day tour that cost $50 per person. From pickup to drop-off was 3 hours. It would have probably been longer if more people booked this tour, but it was just us (luckily). We went early Sunday morning, and we were also the only people in the cave at that time (so it may be a good... More 

Helpful?
Thank shensbrown
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is one of the best snorkel tours I have been on. Top notch people, knew what they were doing, if you have never snorkeled before, they will show you how. A++

Helpful?
Thank Henish B
Cleveland
Level Contributor
6 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My daughter and I were both snorkeling "newbies", and our guide Alex helped us have a wonderful experience. We did the Northern Surf and Turf tour, and loved it. For the snorkeling, you can only wear eco-friendly sunscreen -- we bought some from the company that drove us from the airport (USA Transfers). We heard from others that you can... More 

Helpful?
1 Thank jeanjean23
1 review
5 of 5 stars Reviewed January 1, 2016 via mobile

This s a great place to snorkel. It's so laid back and beautiful. The reef is amazing. We were surrounded by clouds of fish like we were swimming in an aquarium. The guide Alejandro and the boat captain were super friendly.

Helpful?
Thank Frank W
Columbia, South Carolina
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 17, 2015 via mobile

We were whisked away in a clean and well maintained van about 30 mins North of Play deal Carmen. Our guide had a good sense of humor and spoke excellent English. He was very knowledge in diving and snorkeling. We got lucky to be the only four people on the boat as well. The guide arranged lunch, bottle water and... More 

Helpful?
Thank colatsc
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Colatsc, I am very pleased to hear that you enjoyed your snorkeling tour with us. Thank you for your kind review. We try to make the experience a complete one and I am glad you enjoyed every aspect of our tour. We are not the cheapest tour available, but offer excellent service and go only to the best spots.... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed December 14, 2015

We booked a snorkeling tour with Graham at the snorkel shop. He was more than happy to answer all of my questions and answer them again when my girlfriend came to book. The booking experience was super relaxed and easy. Alex picked us up at 9am and sharp and we were taken for two beautiful snorkels. Alex has a fantastic... More 

Helpful?
Thank Aaron K
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Aaron K, Thank you for reviewing your tour with us. It was really nice to meet you. I am glad you enjoyed the tour and as promised, Alex was great. I hope you enjoy the pictures and will come back soon to see us. Thank you once again, sincerely Graham More 

Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 15, 2015

My husband and I booked the full day sea lovers tour. We had walked to the address on their web site twice so we could talk to them and ask questions, but no one was there. Perhaps they don't open the shop during low season. Based on the other reviews we booked the tour and were picked up by Alex... More 

Helpful?
1 Thank Susie H
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Susie H, thank you for taking the time to review us on TA. I am so glad you enjoyed the tour and lunch. Our store hours are 10am to 6pm monday to friday . We are available by email or phone everyday and would be more than happy to meet with customers on the weekends by appointment. I am... More 

Edmonton, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2015

Pre-booking for the Northern Surf and Turf tour was a breeze and the pick up was on time at the resort with a clean air conditioned van. There was also a small family of four that joined in. Our driver and guide Alex is a patient, easy-going person and his passion for the ocean and its inhabitants was apparent. My... More 

Helpful?
Thank Meek_ExplorerW
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Meek_explorerW, I am so pleased to hear you had a great time. Thank you for reviewing us on TA. I am glad you point out that we give free photos on our tours, it is a great way to remember your tour with us. Alex has done it again and I am glad that your son enjoyed it. Thank... More 

Grimsby, United Kingdom
Level Contributor
11 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 20, 2015

What a great day we had from start to finish. Booking was easy and very efficient and pick at the hotel was punctual. Alex the dive master and guide is a great ambassador for the company and the reefs we snorkelled on. We chose the Sea Lovers trip and were fortunate to be the only guests that day. We travelled... More 

Helpful?
1 Thank paulcrookes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Paulcrookes, thank you for taking the time to review us on TA. I am very pleased to hear to vwas one of the best excursions you have ever been on. The Sea Lovers tour has become our most popular tour due to the how beautiful the reef is, as you have mentioned. We all hope to see you again... More 

Atlanta, Georgia
2 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 25, 2015

I booked the Northern Surf and Turf tour for 2 .I was looking for a half day tour and this one turned out to be perfect! Ade was great with email correspondence to answer all the questions I had before booking. Alex was our guide for the day and he was fantastic! Not only was he incredibly knowledgeable about our... More 

Helpful?
1 Thank Tallulahula
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tallulahula, Thank you for taking the time to review us on TA." Best part of whole trip!", wow! That is great praise. I am truly please that our team did such a great job. I also, appreciate the comparison to Cozumel. We often get requests to snorkel in Cozumel and we always say that Puerto Morelos is better and... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?