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The Snorkel Shop

Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai, Playa del Carmen 77710, Mexico
984-873-2031
Website
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Ranked #35 of 240 activities in Playa del Carmen
Type: Water sports
Description: Snorkeling tours,Cenotes and/or reef. Equipment for Snorkeling, diving and beach. Great customer service, friendly staff. Reasonable prices.
Useful Information: Activities for older children
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234 reviews from our community

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Date | Rating
  • English first
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English first
1 review
5 of 5 stars Reviewed April 22, 2014 NEW

OMG today was so much fun!!! I wasn't to fussy about going but now I'm super happy that I went I will definitely do it agin. Love it!!!

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Haley D, " Best day of your life" Wow. I am so glad you enjoyed the trip. It was really nice to meet you and your Mom. I really hope to see you all again. BTJ. Sincerely, Graham More

Helsinki, Finland
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2014 NEW

We had an amazing snorkel trip with the snorkel shop! We especially enjoyed the cenote part of the trip. The lunch at the bech club was also great!

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tuulia, I think you got it right. Our Tour is fun! Thank you for your kind review and I hope next time you visit you add the cenote part to your trip. Thank you again, Sincerely, Graham More

Holly, Michigan
Reviewer
3 reviews 3 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 19, 2014 NEW via mobile

We did the northern surf and turf. Small group size was perfect and Alex was a great guide. We visited 2 different spots along the reef and they allow you a fair amount of time to take it all in not just a fast lap around the boat. Had a nice lunch then off to the cenotes. This part was... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear DanW, Thank you for your review. I am glad you enjoyed your trip with us. I am glad to hear Alex is still doing a great job. And that you appreciated the small groups that we try to keep to. We all hope to see you on your next visit to Mexico. Sincerely, Graham More

Bella Vista, AR
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

Where do I begin?? This was excellent from start to finish. Alex picked myself and three friends up at the condo where we are staying, early I might add!! We proceeded to pick up two other guests then headed to Porto Morales to snorkel. A crew was waiting to fit us with our life vests and and gear. We headed... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Anitajune, Fantastic review! thank you so much for your support. I am glad you and your friends enjoyed our tour. Best lunch ever! wow! I have to go on the tours more often. Thank you for pointing out how great the cenote was. we try to take our guests to the best locations and I agree this is the... More

Excelsior, Minnesota
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 14, 2014

I’d probably give this a terrible rating but a year ago we had a great trip with the snorkel shop with Eddie as our guide. Last year Eddie did a fantastic job of interacting with us, giving us lots of info and history. He made sure to point out fish, constantly dove down to take pictures and point out features.... More

Was this review helpful? Yes 4
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tom 3211 and all reader of TA. I would like to take this opportunity to publicly apologize for so many mistakes in one tour. I have contacted Tom 3211 and apologized personally and issued him a full refund. Unfortunately, Tom was leaving the next day and I didn't get a chance to deal with this in person. However, he... More

Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 7, 2014 via mobile

We just returned and had a nice time snorkeling. Alex is fabulous and very professional. The Northern Surf and Turf is just ok. Nothing special and the the large amounts of fish they advertise don't exist. No turtles or sting rays and they said that its rare to see one. It was very rough, but the kids did great. The... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Lakegirlindianapolis, Thank you for your review. It sounds like your family enjoyed the tour. Alex does do a great job. It is unfortunate, the weather wasn't perfect for you. Also, it is strange that you didn't see all the fish. Usually there are several large schools of fish on the reefs, in fact I don't recall A tour where... More

Port Saint Lucie, Florida
Top Contributor
92 reviews 92 reviews
60 attraction reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 29, 2014

I definitely feel very lucky to have found The Snorkel Shop and both my daughter and I had the best time on 2 of their tours. From our first experience dealing with Sofia via email setting up our reservations then going on the tours with Alex thru meeting the owner Graham at the shop, we were delighted with this company.... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Esamlen, Thank you so much for your support and review. I really appreciate you and your daughter coming by to personal tell me how much you enjoyed the tour. Regretfully, I don't get to meet a lot of our guests because they book by internet and we pick them up and drop them off at their hotel, so it... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

My girlfriend and I just got back from Playa del Carmen and while we were there we went on the Norther Surf & Turf Tour with the Snorkel Shop. It was a fantastic day! Alex, our tour guide, was great. We had a prompt pick up at our hotel and then went to pick up the others on the tour.... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear KMorley05, We all really appreciate you taking your time to review our tour. The Northern Surf and Turf tour is our most popular tour for all the reason you pointed out. We deliberately go to the cenote second to avoid the big tour groups, that go in the morning. As always, Alex did a great job and it always... More

Vars, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014

My husband, my two boys and myself planned a trip to Mexico for our March Break. We searched the internet to decide what to do in Mexico and something that came up was Snorkeling. Where do you go to do this. Well the Snorkel Shop came up. We read the reviews from other people and thought this sounds great. The... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Donata L, wonderful review! Thank you so much for taking the time to write it. As you can tell from other reviews, I am always glad to hear how well Alex does with our guests. He is very patient and knowledgeable. I am so glad you enjoyed your first experience with us. It is also great to have you... More

Riverview, New Brunswick
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 10, 2014

Our family of four went on a a great snorkle adventure with the Snorkle Shop. We had an awesome day at the National Park Reef with Alex as our tour guide. Pickup from our hotel was on time and we picked up another couple at another hotel and we were off....we had good mini van ride to Puerto Morales. The... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear AKD2U2, Thank you so much for your review. I am glad you enjoyed the tour with us. Thank you for pointing out that the Australians thought it was second only to their GBR. Also,it was great to hear you thought our tour was one of the best. Alex seems to have done it again, too. We all look forward... More

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