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The Snorkel Shop

Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
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97%
Certificate of Excellence 2014
Owner description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our...
Useful Information: Activities for older children
More attraction details
Attraction details
Owner description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
Useful Information: Activities for older children

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280 reviews from our community

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Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Phoenix, Arizona
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 23, 2015 NEW

We did a snorkeling trip with the turtles followed by a snorkeling trip in the caves. It was wonderful. We had a small group of four people which really added to the experience. We never felt like we were being herded along rather it was like we were with a small group of friends. It was so fun snorkeling with... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Erica S, Thank you for taking the time to write such a great review. Everybody loves the Turtles! I am so glad you got to see them. A great lunch and off to the cenote ( cave). What a fun day. I am so glad Alex is living up to his reputation. We hope to see you again in... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

The Snorkel Shop lived up to its stellar reputation! We picked The Snorkel Shop after reading so many great reviews on TA. They took care of all the details and we didn’t have to think of a thing! We just brought towels and some $ money for cervezas with lunch and for well deserved tips at the end. Before our... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear getmetothebeachasap, thank you so much for such a detailed review. It really makes me smile when I read about how all aspects of the tour were a success. I am also pleased you were fortunate enogh to see an eagle ray on the tour, as the are my favorite. I also apreciate you mentioning the beach shoes for the... More 

Sioux Falls, South Dakota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

First off I was lucky enough to have Sofia working with me to book our group of 8. I was full of questions because a I didn't want to be "the guy who stuck our group with a lousy tour". No worries there. Sofia was very patient with my paranoia. Then Alex picked us up exactly on time at our... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Darwin W, thank you for taking the time to review our tour on TA. I am so glad you weren't " the guy who stuck our group with a lousy tour". I also know how hard it is to organize activities for groups and I am reall pleased we fit the bill. When we take private tours, like yours,... More 

Anchorage, Alaska
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2015

This was our first trip to Mexico and we weren't sure which tours to purchase because there are so many and every tour promises the same things. My wife and I are so happy we chose The Snorkel Shop. Alex (our guide) picked us up at our hotel and drove us to the site where we would be snorkeling, the... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Mike C, Thank you for taking the time to review our tour and with such great praise. I am so glad you had a great time. The reef, lunch and cenote all seem to be to your liking. I am very happy that you enjoyed all aspects of the tour. We all will look forward to your return and... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2015 via mobile

After getting pressured by several snorkeling tours after we arrived in playa. I went back to my original search and found the snorkeling shop. There's a reason they scored high marks. Our guide Alex was very knowledgeable, and personable. He was always trying to make our experience memorable. The pictures were great. Had a great time and will definitely book... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Mandh28, thank you so much for your review. I am so glad you found us on the internet. Alex has been with us for just over a year and has been doing a great job, as you can tell in most of the TA reviews.I am so glad you enjoyed the pictures that we include in all our tours.... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2015 via mobile

We were given the Tortugas and cenote tour as a gift for our honeymoon and we loved it! We don't usually book tours as we don't like being stuck with large groups on a set time frame, However this tour was amazing!! Alex our tour guide was extremely friendly and professional, we were lucky as we were the only two... More 

Was this review helpful? Yes 4
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Brodie998, " A perfect day"! What great praise! Thank you very much for your kind words. The Sea Turtles are amazing. Also, I am so glad you enjoyed your lunch. I agree it beats sandwiches and fizzy drinks. We really try to make the whole experience the best we can. The cenote is always a favorite and Alex is... More 

One Hundred Eight Mile Ranch
2 reviews
5 of 5 stars Reviewed January 19, 2015

The Snorkel Shop is a well organized business and all the owners and staff looked after us so well. The water was very clear and the coral reefs alive with many species of beautiful fish. Alex is a very skilled guide as is his helper, nicknamed Crispy Bacon. Hotel pick up is on time, lunch is authentic Mexican fare and... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Valerie K, thank you so much for taking the time to review our tour with such high praise. Once again, Alex and Crispy have done a great job. It is also nice to hear Sofia, our e-booking manager, is responding quickly. She will love the praise. Most of all, i am happy to hear your enjoyed our tour. Thank... More 

Illinois
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 17, 2015

Very accommodating and friendly. The weather didn't cooperate on our booked day to snorkel and they kept in contact until we found a day that worked. Alex was great. His assistants (sorry, can't recall names) were wonderful, especially helping two senior citizens snorkel on a wavy day. Lunch was delicious at the local restaurant in Puerto Morelos which they set... More 

Was this review helpful? Yes 5
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tigerfamily, I am so glad to hear everything worked out for your group considering the weather that. week. We try very hard to make our tours the best we can, but mother nature doesn't work for me and does as she pleases. Luckily, we could reschedule and everyone was happy. It is always nice to hear Alex is doing... More 

Everswinkel
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2015

We had the combined tour: Cenote and coral reef and we were very glad to have both. The cenote was kind of scary (dark caves with stalaktites in clear water) but so it was even more fun. We saw a lot of bats, some fish and even a turtle under water. Our well prepared guide hat underwater flashlights for everybody,... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Alversw, Thank you so much for your review. The Northern Surf and Turf is our most popular tour for all the reasons you loved it. Normally we do the reef first, then the cenote, but on your day it was better for the weather, so we changed it around, Turtles, Stingrays and more...what a great day. In the near... More 

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2015

My wife and I found The Snorkel Shop through tripadvisor after not getting consistent information from the many different street vendors wanting to sell us a tour. We walked to the Snorkel Shop on Calle 28 and spoke with a young lady there who took our reservation for the surf and turf adventure (6 hours). She advised us they do... More 

Was this review helpful? Yes 5
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Glenn C, I am so glad you enjoyed our tour and thank you for going the extra mile to write about us on TA. Every now and then, we only have two people on our tour, we only take ten people maximum ( unless it is one group), but on occasion we only have two booked for that day.... More 

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  • Will you pick up and drop off at my hotel?
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