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The Snorkel Shop

Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
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97%
Ranked #44 of 292 Activities in Playa del Carmen
Certificate of Excellence 2014
Type: Water sports, Adventure
Owner description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our...
Useful Information: Activities for older children
More attraction details
Attraction details
Type: Water sports, Adventure
Owner description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
Useful Information: Activities for older children

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268 reviews from our community

Visitor rating
    250
    10
    5
    3
    0
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Minnesota (USA)
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 7, 2014

My fiancé and I, along with my brother and sister-in-law booked with the Snorkel Shop. We were picked up at our resort and went straight to the ocean! We had an amazing experience and our guides knew everything. We saw so many fish and the best part was a sea turtle! We then had lunch by the ocean, packed up... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jana G, Thank you so much for your review. 250 excellent reviews!!!! I believe I went on that tour with you. It was really nice to meet you and your group. I had a fun time too. Congradulations on your wedding. I am so glad everything was to your liking. We all hope to see you again. Sincerely, Graham More 

Westford, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2014

This was one of the highlights of our trip to Mexico! We did the Northern Surf and Turf and Alex was our guide. We were the only 2 people on the tour so we had plenty of great conversation with him. He was very personable and loves his job! The reef was only a couple hundred yards off the shore... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Brianm712014, I am very happy to hear Alex has done it again! He certainly does love his job. Normally the reef is quite calm due to it being a barrier reef, but every now and then the wind comes from the north and it does get a little wavey. It sounds like you enjoyed yourself none the less. The... More 

Omaha, Nebraska, Usa
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2014

My fiancee and I booked the surf and turf tour (reef + cenote). We had some issues with our internet but they were great about responding and letting me know everything was set. I loved that it was a small group, just 4 of us on the tour. We went to Puerto Morales to a small local hotel and met... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear John T, I am pleased to hear you enjoyed the tour despite a a few minor problem. My guys are the best and have a lot of experience. There is a lot of sea life on the reef and you were lucky to have seen a sea turtle, as they are there but we only have started seeing them... More 

Barnegat, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

My husband and I had the best day of our vacation when we took a tour of Akumal with The Snorkel Shop. We were pleasantly surprised when we were able to be picked up at our timeshare which is a distance away from downtown Playa del Carmen. After being picked up by Alex, our wonderful guide we picked up a... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Alfiemom, Fantastic review, thank you so much. The best day of your vacation! I couldn't ask for better praise. The "Tourtugas Tour", is really fun, rays Turtles, etc. Tons of fish on the second leg is true. It is where the the mangroves drain into the ocean, which feed the fish. I am also happy you enjoyed the meal.... More 

Edmonton
Senior Contributor
23 reviews 23 reviews
5 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2014

Our tour guide was Alex, he was really professional yet really funny and laid back. We swam on a huge reef where we saw a ray and a multitude of fish along with the amazing reef. I wouldn't suggest this trip for folks who aren't strong swimmers if you want to get the whole experience, there were some stronger currents... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jane G, I am so glad you had a great time. Alex enjoyed both tours with you. The cenote is really cool as you pointed out. The ocean part is really awsome too and you got to see an eagle ray, excellent. The currents change from time to time, I am glad you were ok with it that day.... More 

Riverside, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

I booked a trip with the Snorkel Shop for our honeymoon last week. The trip was originally scheduled for Tuesday but due to inclement weather, Sofia from the shop contacted me to reschedule or offer a full refund. We decided to reschedule for Thursday for the Gran Arrecife Maya Snorkel Tour and had such an awesome time that we added... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Lauren C, Thank you so much for taking the time to review us on TA. Two tours in two days! Wow. I am so glad you enjoyed Alex's company, he is doing a great job for us. I am also glad we could accomodate you with the rescheduling due to poor weather. We would all like to congradulate you... More 

Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 20, 2014

We did the Northern Surf and Turf tour with Alex as our guide last week, and it was amazing. We went to two spots on the reef, followed by a wonderful lunch at a little beach side place. From there, we headed back towards Playa and out to Chaak Tun. This visit was the absolute highlight of our trip. We... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Erin K, What an enthusiastic response, thank you so much. I am so glad you enjoyed the cenote so much, it very unique and definatly fun. You were very lucky to have had the cenote to yourselves, we really try to schedule it, so the big groups are not around. We hope to see you again and once again... More 

Calgary, Canada
Top Contributor
71 reviews 71 reviews
32 attraction reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 28, 2014

Where to begin! I contacted the Snorkel Shop by email and conversed with Sofia, who was extremely helpful. Our family of six (kids aged 8 - 18) booked two tours, the North Surf and Turf and the Tourtuga. Our weather was not that great (can't do anything about that), but Alex was very reassuring that things would be fine. After... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tamara C, Thank you so much for your detailed, great review. I appreciate you pointing out the the weather. All tours are much nicer when it is sunny. We are as accommodating as possible should the weather not be suitable. However, people book weeks and months in advance and we can not predict the weather that far in advance.... More 

Cambridge, Maryland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 18, 2014

My wife and I booked a trip with the Snorkel Shop to snorkel with sea turtle and sting rays on September 15. It was the highlight of our stay in Playa del Carmen. Our guide, Alex Huezo, was wonderful and besides giving us a great experience, we thoroughly enjoyed his company. We snorkeled at two sites and saw plenty of... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Hockeygene1, Thank you so much for you review. I am very glad to hear your whole experience was enjoyable. The turtle tour (tourtugas) is great for all the reasons you mentioned. I also would like to point out that our guides english is very good. As most of our customers are from English speaking nations, howerver Alex is Mexican... More 

White Hall, Maryland, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2014

We signed up for the Northern Surf and Turf all-day tour after reading reviews here and talking with Sofia (very nice) at the shop. We were picked up (a few minutes early!) at the front desk of our resort. Our guide Alex took us north to Puerto Morales in a nicely airconditioned van. We got fitted for our gear and... More 

Was this review helpful? Yes 4
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Rich B, Thank you for your Awsome review. You hit the nail on the head about our tours. What you described is exactly what we offer. I am so glad you enjoyed it all. Alex, Alex, Alex. I can never hear enough about what a great job he does. He is definately the star of the show. He really... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?