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The Snorkel Shop

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Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
Website
Description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours...
Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
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TripAdvisor Reviewer Highlights

Read all 304 reviews
Visitor rating
  • 285
    Excellent
  • 11
    Very good
  • 5
    Average
  • 3
    Poor
  • 0
    Terrible
Snorkeling reef at Puerto Moreles

Thoroughly enjoyed our snorkeling trip led by Alex to the reef at Puerto Moreles. He was very personable and quite knowledgeable about the ecosystem. We spent spent a lot of... read more

5 of 5 starsReviewed May 14, 2015
Joan N
,
Milwaukee, Wisconsin
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304 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

Thoroughly enjoyed our snorkeling trip led by Alex to the reef at Puerto Moreles. He was very personable and quite knowledgeable about the ecosystem. We spent spent a lot of time in the water followed by an excellent lunch! The DVD included in the purchase price is an added bonus. Perfect way to spend a morning!

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Joan N, thank you for taking the time to write a great review on TA for us. I am so glad you enjoyed the tour, the lunch and the Pictures. We try to make you tour the best it can be. Thank you again. Sincerely Graham More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2015

Alex is so personable. He made the day. We liked the small group atmosphere. Service was fantastic. The reef was marvellous. Appreciated the fresh water pool to wash off in while we waited briefly for lunch. It was so nice to get a CD for future memories. The price was good. With much thanks, J and R

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Maxichan, I am so glad you enjoyed the tour. Alex is really good at what he does and loves to meet people from around the world. I do hope you enjoy the pictures, as we include them on all our tours. We all hope to see you next time and thank you very much for your support on TA.... More 

Blue Mountains, Canada
Contributor
16 reviews 16 reviews
3 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 8, 2015

This is my third tour with this outfit. I have been with my friends on 2 occasions and this time I brought my wife and children. Everyone who has been on the tour with me has loved it. The reef is spectacular, the lunch is delicious and the service if first rate. This time we went to a different cenote... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Bullworker, thank you for taking the time to support us on TA. Third time wow! I am so happy you enjoyed it so much you have come three times with us. We have started using a new cenote, depending on where our guests are located we are using two different cenotes to cut down the travel time for them.... More 

Ottawa, Ontario
Reviewer
3 reviews 3 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 20, 2015

Great day of snorkelling... Alex was an outstanding guide and it is obvious that he loves what he does. I would highly recommend The Snorkel Shop and Alex!! Thanks

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear db4378, Thank you for taking the time to write a review for us. Alex does it again! I am very happy to hear he is maintaining his high level of customer service. Thank you again and we all hope to see you next time. Sincerely Graham More 

1 review
5 of 5 stars Reviewed April 17, 2015

Loved the personal touches during our snorkel and cenote tour with Alex. With just a small group, we got to see so much and felt like family. We even got to meet baby Alan. :) We would highly recommend this company to others.

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Andrea B, Thank you for support on TA. I am so happy you enjoyed your trip with us and welcome to our snorkel family. Baby Allen is our newest member and cute as a button. We all look forward to your return and thank you once again. Sincerely, Graham More 

Luquillo, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2015

My wife and I were picked up promptly by Alex at the Royal Haciendas for our snorkel and cenote outing. We are glad we chose to do the cenote also, as it was our favorite part. Snorkeling was easy and the boat ride to the reef was short. There was a fun variety of colorful fish and coral. Pollo the... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear MaLaCoid, Thank you for the review. I am so glad you enjoyed the cenote as it is a new location we use to shorten the travel time on the tour. We encourage all our guests to get to know one another and on a few occations they have become good friends. Once again thank you supporting us on TA.... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2015

We did the reef and cenote tour with Alex as our guide. We had a really fun day with a small group and a great beachside lunch. Alex was informative and enthusiastic and paced the tour well Would have loved a bit more time at the second snorkel spot but were lucky to have the cenote all to ourselves. At... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Olim_83, I am Glad you had " Great Day out". Thank you so much for taking the time to support us on TA. We have just launched the "Sea Lovers Tour", This is for those who wish to do more snorkeling in the ocean. We snorkel for three hours total! 1 1/2 hrs. before lunch and 1 1/2 hrs... More 

Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

We took a 6-hour tour. The operation is very well organized and prompt. Lunch was delicious. Alex the guide speaks flawless English and is very informative. Lunch was delicious. Very highly recommended.

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear John M, Thank you for taking the time to write such a nice review. Alex is bilingual and lived in Canada for a few years. I am glad you enjoyed the lunch, the fish fillet is caught fresh everyday. Thank you once again and we all hope to see you again in the future. Sincerely Graham More 

Weymouth, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 5, 2015

Not wanting to be packed on a bus with herds of people we looked for a smaller tour online where we found "The Snorkle Shop." We knew when we met Graham that this was our kind of trip. Alex was fantastic! The entire team was great. We met great people in our tour. Skip the big tour buses and book... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Elisabeth S, Thank you for your review. We do keep our groups small to make it enjoyable for our guests. I have been on those 50 plus tours and I didn't enjoy getting kicked by Yahoos, so we try to keep it managable. Also, as you mentioned, you get to meet the other people on the tour with us,... More 

Fort Saskatchewan, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2015

Great day with guide Alex from The Snorkel Shop. The colors on the reef exceeded expectation. as we saw several different types of coral and anemone, sea turtles, rays, squid, barracuda, and other colorful fish. There was only 3 of us on the tour that day so we were given the choice of taking the boat to two different spots... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear ShaunGal, Thank you so much for the review. Awsome! I am so glad you had fun at the Reef and cenote. You had a small group too. We only take a maximum of 10 unless it is one group the we can take more, but when we have mixed groups we limit it. Thanks Again for the support and... More 

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