We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Snorkel Shop

Certificate of Excellence
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
Website
Improve this listing
Description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours...
Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
read more

TripAdvisor Reviewer Highlights

Read all 322 reviews
Visitor rating
  • 302
    Excellent
  • 12
    Very good
  • 5
    Average
  • 3
    Poor
  • 0
    Terrible
Super Snorkel Day!

We had a really fun day with Alex from the Snorkel Shop. I booked on line after reading reviews from tripadvisor. I emailed a few times with Graham and every question was... read more

5 of 5 starsReviewed August 11, 2015
Mary D
,
Pittsburgh, Pennsylvania

Similar Things to Do in Playa del Carmen

Add Photo Write a Review

322 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2015

We had a really fun day with Alex from the Snorkel Shop. I booked on line after reading reviews from tripadvisor. I emailed a few times with Graham and every question was answered quickly and recommendations were made for our group of 6. Everyone we met during our Surf and Turf tour was very friendly and helped us have a... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Mary D, It was very nice of you to mention me. The real stars are the guys and Alex, Who did a great job. Thank you very much for your support and I hope you enjoy all the pictures for many years to come. Sincerely Graham More 

Shelton, Connecticut
Level Contributor
22 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 4, 2015

First - Alex, the guide, is amazing!!! We did the tour that went to reefs and cenote. We were looking to just enjoy nature, snorkeling and not do any extreme adventures. If you are looking for that I highly recommend The Snorkel Shop. Picked us up in a new van and drove us to Puerto Avenutras and we got a... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Meyerzone, thank you very much for our 300th excellent review. I would like to thank everyone who has supported us on TA. Also, Alex, Hector, Lalo and Memo for being great guides over the years. And all the support staff at all our destinations and everyone who has worked for the Snorkel Shop. Alex has been my main guide... More 

Guernsey
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 31, 2015

Booked the Natural Wonders trip whilst on holiday by email with Graham. Alex our guide collected us on time as promised, just a small group of seven on the tour. All equipment was provided and tour exactly as described, even given disc of photos taken by Alex of the tour. Highly recommend, had fantastic time.

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Mayowells, thank you very much for your review. I am so glad you enjoyed the Local Natural Wonder tour. The cenotes (under ground caves and water system) are really a unique experience. Snorkeling though crystal clear water surronded by beautiful rock formations ir really cool.We offer them on there own or on the Northern Surf and Turf tour. Thank... More 

Edinburgh, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2015

We booked the Sea Lovers Tour with The Snorkel Shop a day in advance of the trip, following a useful email exchange with the owner (Graham). We'd previously done some initial research on Tripadvisor to identify possible snorkelling trip providers based in Playa del Carmen and we were not disappointed. We were collected from our hotel by Alex who was... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear KirstenFr, Great detailed review. Thank you so much. Usually, I like to point out good things in the review, but you have covered everything. Once again, thank you very much and we hope to see you . Great review! Graham More 

Denver, Colorado
1 review
5 of 5 stars Reviewed July 26, 2015

We booked one day in advance for four people to do a cenote/reef trip. Alex picked us up on time and everything was exactly as described. The cenote was very cool and Alex took us there first to beat the crowds, which was great as we had the place to ourselves. We had the option to eat before or after... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear andrew98765432, thank you for taking the time to support us on Trip Advisor. We do include everything on our tours. Our guests just need to bring bathing suits, towels and biodegradble sunscreen for the reef and good shoes for the cenote( beach shoes are best). Alex does sell t-shirts too, for $10usd if anyone is interested. Once again, I... More 

Houston, Texas
Level Contributor
10 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 22, 2015

Graham was very helpful with booking our experience, and Alex was the best guide ever!! My husband is not a great swimmer, and Alex was super patient and accommodating with helping him get adjusted. We went on the Local Natural Wonder Tour which includes exploring a cenote and cave. The trip went flawlessly from beginning to end. I will certainly... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jessica B, I am very pleased you ejoyed the cenote tour and that Alex helped your husband adjust to the new enviorment for him. Alex is very patient and helpful with new snorkelers. The cenote is very unique and beautiful, not to be missed when you visit PDC. Thank you ver much for taking the time to review us... More 

Neshanic Station, New Jersey
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

We booked the Northern Surf & Turf tour, which combined the cenotes in the morning and reef in the afternoon. The group sizes are small, only 6 of us in the morning and then just our family of 4 for the reef. Alex was a great guide, knowledgeable and friendly. The great thing about this company is that they don't... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear LisaMG_NJ, Thank you for taking the time to support us on TA. I am so glad you ejoyed the day with Alex and the Snorkel Shop. Normally we do the ocean first then the cenote, but as you mentioned, we had two other guests who just wanted to do the cenote. I am glad it worked well for you... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Alex picked us up at 9 o'clock on the dot, and took us to see some awesome cenotes. He was incredibly helpful and knowledgeable of all of the natural wonders that we got to see. Alex even went so far as to point out the little things that we would have missed otherwise. Truly an amazing trip and the DVDs... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Hola Jamond J, thank you so much for your review. I am so glad you enjoyed the Local Natural wonder tour. The cenotes are very unique to this area and I love taking people to them. Always glad to hear Alex is doing great. Thank you once again and we look forward to your return. Sincerely Graham More 

Oklahoma
1 review
5 of 5 stars Reviewed July 20, 2015

The Snorkel Shop is truly an amazing company. We did the Northern Surf and Turf Reef and Cenote tour on July 12th. Alex was our tour guide/driver. He picked us up on time from our hotel and took us to our first snorkel location which was about 20 minutes from our hotel. He was courteous, friendly, knowledgeable and a lot... More 

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear ss772015, Excellent review, very detailed. Thank you very much. I am so glad to hear that we have lived up to your expectations. Alex is very personable. He is also a Dive Master, a certified guide for the National Marine Park and certified for the Turtles tour as well. Now we just need to teach him how to swim... More 

San Francisco, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 15, 2015

We recently came back from a tour with Alex and it was awesome! We were the only ones on the tour, but there was also another assistant named Jose who was also very friendly. We did the Sea Lovers Tour and it was so beautiful! I also enjoyed how the site wasn't crowded like most places. Alex and Jose guided... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear eleventyse7en, Thank you so much for your review. I am so glad you enjoyed it all. It is important not to touch the reef for two reasons. 1- you can damage the reef and it takes years for the smallest coral to grow back. 2- some of the coral protect them selves by being very sharp or have irritants... More 

Travelers who viewed The Snorkel Shop also viewed

Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 
Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 

Been to The Snorkel Shop? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Snorkel Shop and other visitors
2 questions
Ask a question
Questions? Get answers from The Snorkel Shop staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?