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Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
Website
Description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours...
Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
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TripAdvisor Reviewer Highlights

Read all 300 reviews
Visitor rating
  • 281
    Excellent
  • 11
    Very good
  • 5
    Average
  • 3
    Poor
  • 0
    Terrible
Awesome day !!

Great day of snorkelling... Alex was an outstanding guide and it is obvious that he loves what he does. I would highly recommend The Snorkel Shop and Alex!! Thanks

5 of 5 starsReviewed April 20, 2015
db4378
,
Ottawa, Ontario
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300 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Ottawa, Ontario
Reviewer
3 reviews 3 reviews
3 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2015 NEW

Great day of snorkelling... Alex was an outstanding guide and it is obvious that he loves what he does. I would highly recommend The Snorkel Shop and Alex!! Thanks

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear db4378, Thank you for taking the time to write a review for us. Alex does it again! I am very happy to hear he is maintaining his high level of customer service. Thank you again and we all hope to see you next time. Sincerely Graham More 

1 review
5 of 5 stars Reviewed April 17, 2015

Loved the personal touches during our snorkel and cenote tour with Alex. With just a small group, we got to see so much and felt like family. We even got to meet baby Alan. :) We would highly recommend this company to others.

Was this review helpful? Yes
Luquillo, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 15, 2015

My wife and I were picked up promptly by Alex at the Royal Haciendas for our snorkel and cenote outing. We are glad we chose to do the cenote also, as it was our favorite part. Snorkeling was easy and the boat ride to the reef was short. There was a fun variety of colorful fish and coral. Pollo the... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear MaLaCoid, Thank you for the review. I am so glad you enjoyed the cenote as it is a new location we use to shorten the travel time on the tour. We encourage all our guests to get to know one another and on a few occations they have become good friends. Once again thank you supporting us on TA.... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2015

We did the reef and cenote tour with Alex as our guide. We had a really fun day with a small group and a great beachside lunch. Alex was informative and enthusiastic and paced the tour well Would have loved a bit more time at the second snorkel spot but were lucky to have the cenote all to ourselves. At... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Olim_83, I am Glad you had " Great Day out". Thank you so much for taking the time to support us on TA. We have just launched the "Sea Lovers Tour", This is for those who wish to do more snorkeling in the ocean. We snorkel for three hours total! 1 1/2 hrs. before lunch and 1 1/2 hrs... More 

Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

We took a 6-hour tour. The operation is very well organized and prompt. Lunch was delicious. Alex the guide speaks flawless English and is very informative. Lunch was delicious. Very highly recommended.

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear John M, Thank you for taking the time to write such a nice review. Alex is bilingual and lived in Canada for a few years. I am glad you enjoyed the lunch, the fish fillet is caught fresh everyday. Thank you once again and we all hope to see you again in the future. Sincerely Graham More 

Weymouth, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Not wanting to be packed on a bus with herds of people we looked for a smaller tour online where we found "The Snorkle Shop." We knew when we met Graham that this was our kind of trip. Alex was fantastic! The entire team was great. We met great people in our tour. Skip the big tour buses and book... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Elisabeth S, Thank you for your review. We do keep our groups small to make it enjoyable for our guests. I have been on those 50 plus tours and I didn't enjoy getting kicked by Yahoos, so we try to keep it managable. Also, as you mentioned, you get to meet the other people on the tour with us,... More 

Fort Saskatchewan, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2015

Great day with guide Alex from The Snorkel Shop. The colors on the reef exceeded expectation. as we saw several different types of coral and anemone, sea turtles, rays, squid, barracuda, and other colorful fish. There was only 3 of us on the tour that day so we were given the choice of taking the boat to two different spots... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear ShaunGal, Thank you so much for the review. Awsome! I am so glad you had fun at the Reef and cenote. You had a small group too. We only take a maximum of 10 unless it is one group the we can take more, but when we have mixed groups we limit it. Thanks Again for the support and... More 

Oklahoma
Senior Reviewer
9 reviews 9 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 2, 2015

My sister actually booked this excursion online, and I would definitely recommend them!! Our main guide was Alex, and he was great. Our first stop was Puerto Morales. Alex gave us a verbal explanation of the rules, handed out the snorkel gear, and we all loaded onto a small boat which took us out to the reef. Alex went snorkeling... More 

Was this review helpful? Yes 2
TheSnorkelShop, Manager at The Snorkel Shop, responded to this review

Dear ChemengGirl, Wow what a greatly detailed review! Thank you so much for taking the time to support us on TA. Usually I like to add things but you have hit the nail on the head! Thank you once again. Sincerely Graham More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

We were picked up from our hotel by the energetic and friendly Alex and had a great day snorkeling on the reef and in the caves. Lunch was delicious and the whole day was recorded for us by Alex and burnt onto DVD. What a great service.

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tasie W, I am happy to hear you found great service with Alex and the crew. Thank you so much for taking the time to write such a nice review. Sincerely, Graham More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

Had a great tour with Alex from the shop. The whole process from reserving the tour online and via email to paying for it via PayPal was very simple. The tour we chose was the Surf and Turf (I think) We did ocean snorkeling first. Let by Alex and captain Crispy Bacon. they took us around some nice reefs. It... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear getoutandtravel312, Thank you for your review. I am so glad you have enjoyed the tour with Alex and Captain Bacon. The reef is reall beautiful. I will soon be launching a new tour where we snorkel in the Ocean before and after lunch, so people can enjoy more of the reef. Please look for it Soon. The water in... More 

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