We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Snorkel Shop

Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai, Playa del Carmen 77710, Mexico
984-873-2031
Website
Improve this listing
Ranked #39 of 255 activities in Playa del Carmen
Certificate of Excellence 2014
Type: Water sports
Description: Snorkeling tours,Cenotes and/or reef. Equipment for Snorkeling, diving and beach. Great customer service, friendly staff. Reasonable prices.
Useful Information: Activities for older children
Write a Review

248 reviews from our community

Visitor rating
    233
    7
    5
    3
    0
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Playa del Carmen, Quintana Roo, Mexico
Senior Reviewer
9 reviews 9 reviews
6 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2014 NEW

What an amazing day! My daughter and I went with a group to swim with the whale sharks. The van picked us up right on time and we were offered fruit, breakfast bars (yum) and water for the trip to Cancun, the guide even offered sea sick pills. When we arrived at the boat dock, there was coffee, and other... More

Was this review helpful? Yes
Sedalia, Missouri
Reviewer
3 reviews 3 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014 via mobile

ABSOLUTELY the best snorkel experience we've had in Playa! We took the northern surf & turf tour with Alex & all five of us had the best time. Alex constantly reassured us that we could "take our time" and let us get the most out of our day. I have only one "complaint": I wish you would do tours in... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Kalaney, Awsome review! Alex does it again! I am so proud of his service. I am also glad you enjoyed the snorkeling. I have looked into doing Cozumel tours over the years. I have a good friend who does them over on the island and would like to work with him. I shall check with the guides and maybe... More

Playa del Carmen, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

I booked a tour with the snorkel shop to see whale sharks and it was outstanding. The tour was very efficient and well organized. The food was great. All the personnel was knowledgeable and accommodating. Best of all, we saw many, many whale sharks which is quite an outstanding site and hard to duplicate with any other tour I have... More

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear M33jjj, I absolutely love the Whale Sharks. I am so glad we could take you and be part of the experience. Very glad to hear the staff was accomodating and knowlegeable. This tour is a unique experience and I am glad it you found it "outstanding". Thank you very much for taking the time to support us by writing... More

Tyler, Texas
Contributor
15 reviews 15 reviews
7 attraction reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 16, 2014

The reef snorkel was great, with a large variety of marine life and incredible coral. Lunch was good and very refreshing after the ocean portion of the trip. However, the cenote trip was just "ok," as it's pretty small and very limited as to where you can go. But our guide Alex was great and did a wonderful job.

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jeff P, Thank you for your review. I am so glad Alex Did a great job and you enjoyed your self. The ocean snorkeling is really special and we do our best with the beach club lunch. The cenotes are unique to this area and complete our NST Tour. I appreciate you taking the time to review us on... More

North Carolina
Senior Reviewer
8 reviews 8 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 13, 2014

We recently returned from a trip to Playa Del Carmen. We took the time to check out the Snorkle Shop after my husband had read previous reviews. They did not disappoint. We took the Surf and Turf tour. Apparently things were slow that day because no one else signed up. This did not deter our hosts. They treated us like... More

Was this review helpful? Yes
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Grannyli, Thank you so much for your detailed review. I am so glad you enjoyed all parts of it. It really makes me happy that the staff took care of your few mishaps and you could enjoy the ocean snorkeling part. Secondly, thank you for reviewing our lunch on the NST tour. We really try to give the best... More

Oklahoma City, Oklahoma
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 4, 2014

We are still in Playa Del Carmen and through our contact with Sofia at the Snorkel Shop were introduced to Nasheli Barrientos o Mario Aguilar and their team of Memo and Alex. We were picked up promptly at 9 am and taken to Puerto Morelos which is a small non commercialized town half way between Playa Del Carmen and Cancun.... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Scott195477, awsome review. Thank you so much for your support and kind words for our team. The reef is beautiful and I am pleased that you found our tour "by far" the best snorkeling tour ever. The cenote is a great additon to the tour and I am glad you enjoyed it. Thank you again for taking the time... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

We went on the suft & turf tour on June 6th and could not have asked for a better guide than Alex. The weather was a bit overcast, but Alex told us the fish on the reef would be active and he was right. We got to see a sea turtle as well. The lunch that was waiting for us... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Carolyn G, Great review. I am so glad you enjoyed the tour. You got to see a sea Turtle! That's great! The national park has a huge diversity of sea life and to sea the bigger animals is always a treat. Alex has been doing a great job and has delivered once again. So glad you enjoyed the lunch... More

Sydney, New South Wales, Australia
Contributor
11 reviews 11 reviews
4 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 24, 2014

I did the surf and turf tour and what a great trip this was. The guide Alex was just a top bloke. Friendly, talkative and making sure you were enjoying yourself. You can tell he loves his work and it shows. Although the weather wasn't the greatest the sea was still calm and saw plenty of different types of fish... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Ben E, I love hearing from our friends down under as you have the largest barrier reef in the world and we have the second. So glad you had a great tour with us and enjoyed the fish lunch, I always recommend the fish to anyone who loves fish, as it is caught fresh everyday. Alex has stolen the... More

Lincoln, Nebraska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2014

I wasn't sure what to expect when I agreed to snorkeling but I loved the entire experience! Alex our tour guide along with "Pollo" showed us the beautiful coral in the sea and then the different Sonotes that we explored! Alex made it a fun, personable experience and gave us some history along the way. I cannot think of another... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jamie J, I am so glad that we could exceed your expectations. Alex has been doing great. He is definitely the star of the show. He loves his job. All of us would like to thank you for your kind words and support. Sincerely, Graham More

New Braunfels, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

We booked the Northern surf n Turf trip for 5/10 9am, Alex was ready and waiting us Saturday morning, Unfortunately en-route to out first snorkel location we found out the port was closed due to high winds. Alex was straight on the phone to make other arrangements for us. Our alternate location was the lagoon in Akumal, it was great!!... More

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Martin, Thank you for taking the time to give us a great review. I am so glad you enjoyed your tour with us even though we had to change the tour due to bad weather. We always check ahead of time, but on that day, they closed the park at the last minute. Once again, I am glad the... More

Travelers who viewed The Snorkel Shop also viewed

Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 
Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 

Been to The Snorkel Shop? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage The Snorkel Shop, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Manage your listing