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The Snorkel Shop

Address: Calle 28, Between 1st Ave & the beach, Plaza Aldea Thai | Plaza Aldea Thia, Local 9, Playa del Carmen 77710, Mexico
Phone Number: +52 984 873 2031
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97%
Ranked #41 of 288 Activities in Playa del Carmen
Certificate of Excellence 2014
Owner description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our...
Useful Information: Activities for older children
More attraction details
Attraction details
Owner description: Snorkeling tours,Cenote tour and/or Ocean tours. Sea Turltle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accomidated larger groups from one booking.
Useful Information: Activities for older children

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274 reviews from our community

Visitor rating
    256
    10
    5
    3
    0
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
One Hundred Eight Mile Ranch
2 reviews
5 of 5 stars Reviewed January 19, 2015 NEW

The Snorkel Shop is a well organized business and all the owners and staff looked after us so well. The water was very clear and the coral reefs alive with many species of beautiful fish. Alex is a very skilled guide as is his helper, nicknamed Crispy Bacon. Hotel pick up is on time, lunch is authentic Mexican fare and... More 

Was this review helpful? Yes 1
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Valerie K, thank you so much for taking the time to review our tour with such high praise. Once again, Alex and Crispy have done a great job. It is also nice to hear Sofia, our e-booking manager, is responding quickly. She will love the praise. Most of all, i am happy to hear your enjoyed our tour. Thank... More 

Illinois
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 17, 2015

Very accommodating and friendly. The weather didn't cooperate on our booked day to snorkel and they kept in contact until we found a day that worked. Alex was great. His assistants (sorry, can't recall names) were wonderful, especially helping two senior citizens snorkel on a wavy day. Lunch was delicious at the local restaurant in Puerto Morelos which they set... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Tigerfamily, I am so glad to hear everything worked out for your group considering the weather that. week. We try very hard to make our tours the best we can, but mother nature doesn't work for me and does as she pleases. Luckily, we could reschedule and everyone was happy. It is always nice to hear Alex is doing... More 

Everswinkel
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2015

We had the combined tour: Cenote and coral reef and we were very glad to have both. The cenote was kind of scary (dark caves with stalaktites in clear water) but so it was even more fun. We saw a lot of bats, some fish and even a turtle under water. Our well prepared guide hat underwater flashlights for everybody,... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Alversw, Thank you so much for your review. The Northern Surf and Turf is our most popular tour for all the reasons you loved it. Normally we do the reef first, then the cenote, but on your day it was better for the weather, so we changed it around, Turtles, Stingrays and more...what a great day. In the near... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2015

My wife and I found The Snorkel Shop through tripadvisor after not getting consistent information from the many different street vendors wanting to sell us a tour. We walked to the Snorkel Shop on Calle 28 and spoke with a young lady there who took our reservation for the surf and turf adventure (6 hours). She advised us they do... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Glenn C, I am so glad you enjoyed our tour and thank you for going the extra mile to write about us on TA. Every now and then, we only have two people on our tour, we only take ten people maximum ( unless it is one group), but on occasion we only have two booked for that day.... More 

Charlotte, North Carolina
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 31, 2014

Everyone from the Snorkel Shop went above and beyond to ensure that our 12-person family snorkeling outing was a memory to last a lifetime. We booked the Snorkel Shop for a snorkeling trip to the Puerto Morelos reef for a group of 12 on Dec 23. The weather on the day of our original scheduled tour was windy, the seas... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Saratogoakid, I am so glad to here all worked out well for you. Normally, we do not work on Christmas day, however Alex and the rest of the crew all volunteered to complete your tour with us. That is what a great team I have. I am also pleased to hear the not so "agile" were pleased too. We... More 

Iowa
Senior Contributor
40 reviews 40 reviews
12 attraction reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 30, 2014

I booked the Gran Arrecife Maya tour online several months before our trip, with great help from Sophia. The day of the tour, Alex came to pick up our family of 6 from our resort but informed us the port at Puerto Morelos was closed due to weather, then had me talk to Graham about some different options we could... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Elpeters, Thank you so much for your review. I am so glad you enjoyed your day with us. It was unfortunate we had to change plans, but you had a great time anyway. I am so glad Alex did a great job and that you enjoyed the cenote as well. Tank you once again for your support and we... More 

Minnesota (USA)
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2014

My fiancé and I, along with my brother and sister-in-law booked with the Snorkel Shop. We were picked up at our resort and went straight to the ocean! We had an amazing experience and our guides knew everything. We saw so many fish and the best part was a sea turtle! We then had lunch by the ocean, packed up... More 

Was this review helpful? Yes 4
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Jana G, Thank you so much for your review. 250 excellent reviews!!!! I believe I went on that tour with you. It was really nice to meet you and your group. I had a fun time too. Congradulations on your wedding. I am so glad everything was to your liking. We all hope to see you again. Sincerely, Graham More 

Westford, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2014

This was one of the highlights of our trip to Mexico! We did the Northern Surf and Turf and Alex was our guide. We were the only 2 people on the tour so we had plenty of great conversation with him. He was very personable and loves his job! The reef was only a couple hundred yards off the shore... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Brianm712014, I am very happy to hear Alex has done it again! He certainly does love his job. Normally the reef is quite calm due to it being a barrier reef, but every now and then the wind comes from the north and it does get a little wavey. It sounds like you enjoyed yourself none the less. The... More 

Omaha, Nebraska, Usa
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2014

My fiancee and I booked the surf and turf tour (reef + cenote). We had some issues with our internet but they were great about responding and letting me know everything was set. I loved that it was a small group, just 4 of us on the tour. We went to Puerto Morales to a small local hotel and met... More 

Was this review helpful? Yes 3
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear John T, I am pleased to hear you enjoyed the tour despite a a few minor problem. My guys are the best and have a lot of experience. There is a lot of sea life on the reef and you were lucky to have seen a sea turtle, as they are there but we only have started seeing them... More 

Barnegat, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

My husband and I had the best day of our vacation when we took a tour of Akumal with The Snorkel Shop. We were pleasantly surprised when we were able to be picked up at our timeshare which is a distance away from downtown Playa del Carmen. After being picked up by Alex, our wonderful guide we picked up a... More 

Was this review helpful? Yes 2
TheSnorkelShop, Owner at The Snorkel Shop, responded to this review

Dear Alfiemom, Fantastic review, thank you so much. The best day of your vacation! I couldn't ask for better praise. The "Tourtugas Tour", is really fun, rays Turtles, etc. Tons of fish on the second leg is true. It is where the the mangroves drain into the ocean, which feed the fish. I am also happy you enjoyed the meal.... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?