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Address: Cozumel, Mexico
Phone Number: 01-987-869-0610
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Making a comeback!

After reading some less than favorable reviews on our favorite Dive Shop in Cozumel, we gave them "one more chance" and were not disappointed. Since the shop was sold, there... read more

4 of 5 starsReviewed June 28, 2015
Mike M
,
League City, Texas

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208 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
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English first
phoenix
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 30, 2015 NEW

We dove for the second time with Aqua Safari this past June. The Dive masters are tops and really cognizant of safety and giving the divers a great experience. Easy to make reservations in the dive shop at Cozumel Palace resort. We were disappointed that we were not able to dive all the days we wanted because the boats were... More 

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League City, Texas
Level Contributor
20 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 28, 2015 NEW

After reading some less than favorable reviews on our favorite Dive Shop in Cozumel, we gave them "one more chance" and were not disappointed. Since the shop was sold, there clearly have been some problems, but with a change in shop management to Gustavo, a long time DM with the shop, things seem to be on the road to recovery.... More 

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San Diego, California
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 27, 2015

I may be biased. I have loved every dive shop we've ever scuba'ed with. Typically the dive masters are helpful, friendly, and give you the feeling they are going to take care of you. Not this one. It starts at the dive shop where you feel like you are an inconvenience. You get all of your own rental equipment, put... More 

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1 review
3 of 5 stars Reviewed June 16, 2015

I had 3 good trips with Aqua Safari. They are owned by the Cozumel Palace (I believe) so they have adjusted the trips for more casual diving. It is a long way to the dive sites and the larger boat tends to be slow. So you need to plan for that. However, they leave at 8:30 which is a little... More 

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Denver, Colorado
Level Contributor
26 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 1, 2015

Awesome. Did 4 days of 2 tanks and a night dive with them. The crew are all A1 and very good. Mariano is first rate as a dive guide and gear maintenance guy! Thanks Mariano!! They have 3 boats that are not the fastest but do the job right and in comfort to get you to the south dive sites,... More 

Was this review helpful? Yes 2
Tampa, Florida
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 27, 2015

The Aqua Safari dive operation that we all grew to respect and admire is now up and running at full speed. Finally a bunch of smiling happy employees that are getting the mgmnt support they need and missed for a long time Many customers that moved on are back and I saw some on the boats this week. Best wishes... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed May 20, 2015 via mobile

Can't beat the $1500 in resort credits for diving. We were able to dive everyday at a very low cost because we just had to pay for tax and I rented a bcd/wetsuit. I highly recommend taking a private dive with Ricardo. After I was certified,he took my husband and I in swim throughs we never would have gone on... More 

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Dallas, Texas
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 18, 2015

We dove several days with aqua safari and had a great experience. We were on the ocean three all days diving. We rented regs & BCDs while diving which are $11 each per day. The boat, including bathroom, is very organized and well kept. The deckhand on the ocean three did a phenomenal job of ensuring everyone was geared up,... More 

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Gilbert, Arizona
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 14, 2015

Found this dive operation to be very good, would use again for local instruction and training. I do believe that the boat fleet needs some adjustments, but that can be expensive, so it's understandable. The front-office seemed somewhat unfriendly, or at least outgoing, but nothing I would call bad service.

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San Diego, California
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 4, 2015

We stayed at Cozumel Palace and easily used the given resort credits to dive the whole week with Aqua Safari. I have dove all over the world and can be picky with dive operations. These guys were solid and safe. They took requests for dream sites, allowed flexibility for those that don't hoover through air, were attentive with assistance topside,... More 

Was this review helpful? Yes 2

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Additional Information about Aqua Safari Dive Shop

Address: Address: Cozumel, Mexico
Phone Number: 01-987-869-0610
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cozumel

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Questions & Answers

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4 months ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?