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Address: San Miguel, Cozumel, Mexico

TripAdvisor Reviewer Highlights

Read all 192 reviews
Visitor rating
  • 125
    Excellent
  • 30
    Very good
  • 11
    Average
  • 10
    Poor
  • 16
    Terrible
Most recent review
Great Dive Shop!

We just got back March 24 from nine Days at Cozumel Palace. We were pleassantly surprised to learn that Gustavo had been promoted to manager. The diving was wonderful. Gustavo... read more

5 of 5 starsReviewed March 25, 2015
trojantraveler99
,
Yucaipa, California
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192 Reviews from our TripAdvisor Community

Date | Rating
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English first
Yucaipa, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015 NEW

We just got back March 24 from nine Days at Cozumel Palace. We were pleassantly surprised to learn that Gustavo had been promoted to manager. The diving was wonderful. Gustavo and the dive masters Mariano, Miguel, Walter, Elpi and Carmello did a great job! The boat crews were great as well, especially Roger We used resort credits for the daily... More 

Was this review helpful? Yes
Virginia Beach, Virginia
Top Contributor
112 reviews 112 reviews
47 attraction reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 22, 2015 NEW

As a Divemaster I am extremely picky when it comes to my dives and the company I dive with. Our local diveshop, Lynnhaven Dive Center, recommended it and it is amazing! We stayed at Casa Del Mar. They picked it up on the dock located right outside the hotel at 8:30. They were right on time and the equipment we... More 

Was this review helpful? Yes
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
3 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2015

I wrote a review last August that was less than flattering at best and swore to never use the company again. At the time current management left much to be desired which led to frustration on the part of divers in our group. A tough decision on my part as I/we have developed relationships with the staff over the years.... More 

Was this review helpful? Yes 1
Saint Paul, Minnesota
Contributor
11 reviews 11 reviews
4 attraction reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 22, 2015

I spent four days diving with Aqua Safari during my stay at Cozumel Palace. They have a shop attached to the resort and pick up at the dock at the resort. The two tank dives leave the resort at 8:30 and usually return around 1:00 or 2:00. The dive sites are about one hour away from the resort but it's... More 

Was this review helpful? Yes 1
Virginia Beach, Virginia, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

My husband and I have been diving with Aqua Safari for seven years. I can't imagaine a more convenient, efficient, friendly, knowledgable staff that I would want to dive with on the island. Our 15 year old daughter started diving with them when she was 12 and I am always relieved by the eyes and hands on care in which... More 

Was this review helpful? Yes 2
Minneapolis, Minnesota
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

I'm happy to report it's safe to return to Aqua Safari again. With Gustavo at the helm boats are running on time, reservations are correct and the crew are happy once again. Special thanks to our captains, crew and dive masters Mariano, Polo, Miguel Jr., Walter, El Pedio and Carmelo for showing us a good time and keeping us safe.... More 

Was this review helpful? Yes 3
Chandler, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I recently got certified and had my first open water dive trip in Cozumel, Mexico. We secured a 3-day dive package through Aqua Safari. Wow! I could not have asked for a better experience. Being new to the whole scuba trip I wasn’t exactly sure what to expect. My dive buddy actually made all the arrangements and boy am I... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

To be honest between palace and the administration of the dive shop , which was not the worst. I started diving with Jorge Marin and is much better.

Was this review helpful? Yes 1
Phoenix, Arizona
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2015

My name is Gary I have been diving in Cozumel for over 10 years. I have a tried a few of the operators, but I can tell you that there is none better than Aqua Safari. Most of the staff have been working there for many years, are friendly, extremely knowledgeable and have safety as their utmost priority. Over the... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 29, 2015

I am sure the people who ranked this shop as good or great did have a good time and liked the big group on a big boat. Each to his own. We discovered we did not like the big boat with 15 divers all scrambling to get their gear on, we did not like the 1 hour trip to the... More 

Was this review helpful? Yes 2

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Aqua Safari Dive Shop and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?