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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number: +52 800 515 3935
Website
Description: Diamonds International is the largest duty free jeweler in the world...
Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
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TripAdvisor Reviewer Highlights

Read all 813 reviews
Visitor rating
  • 411
    Excellent
  • 113
    Very good
  • 66
    Average
  • 39
    Poor
  • 184
    Terrible
DI in Cozumel...shopping experience

Upon leaving the cruise ship, we visited Diamonds International since it was just near where we got off the boat. I wasn't planning on purchasing anything there; however, I guess... read more

4 of 5 starsReviewed April 29, 2015
Norahs54
,
Friendswood, Texas
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813 Reviews from our TripAdvisor Community

Date | Rating
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English first
Dallas, Texas
Top Contributor
69 reviews 69 reviews
24 attraction reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 20, 2015 NEW

You can absolutely trust DI on an after purchase repair. We purchased a ring in Jamaica on a cruise. We returned home, but found a very small side diamond stone fell out. Using the Internet for DI, we found the customer service number and the ball started rolling as they logged in the case, assigned an EXCELLENT customer service rep... More 

Was this review helpful? Yes 1
Destin, Florida
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 20, 2015 NEW

While on a cruise, we purchased a diamond from Diamonds International (DI) Cozumel. (We should have known better!) We asked for a diamond with a specific Cut, Clarity, Color and Carat weight. We negotiated what appeared to be a reasonable price and we were assured the diamond we purchased met our requirements. We were given a warranty and a DI... More 

Was this review helpful? Yes 1
Benton, Kentucky
Senior Contributor
29 reviews 29 reviews
8 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 20, 2015 NEW via mobile

I have purchased several items from Diamonds international. Great customer service from Hugo. Thanks for all your help!

Was this review helpful? Yes
Jacksonville, Texas, United States
2 reviews
5 of 5 stars Reviewed May 11, 2015

We had the pleasure of visiting Cozumel on May7, 2015. My husband wanted to buy a large Tanzanite stone for an investment Oscar Carmona and Wagner were wonderful to us. They took hours out of their busy day to make sure we were comfortable and had their undivided attention. With their help and expertise, we were able to buy exactly... More 

Was this review helpful? Yes
Greenfield, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2015

We purchased a blue diamond ring and a Philip Stein men's watch. Luly Shashi provided great customer service and took us to one of Diamonds International watch store for my watch. She was very helpful offering multiple items for my wife to see and choose from. Luly was friendly and funny and made us feel welcomed.

Was this review helpful? Yes 1
Tiverton, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2015

We were on Norwegian Star , and were looking for a Philip Stein watch watch for my wife, sales executive Laura Huezo went out of her way , walked us to the store that was about 6 blocks down from her store, and stood with us the entire time and introduce us to a gentleman from Philip Stein that sold... More 

Was this review helpful? Yes 1
Texas
1 review
5 of 5 stars Reviewed May 3, 2015

Adriana Tello helped me in my recent purchase of a Phillip Stein watch. She was very knowledgeable, helpful, and quite friendly. She was not pushy, which was quite nice as that is not always the case. Lisa V

Was this review helpful? Yes
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 1, 2015 via mobile

Bought a crown of light diamond ring on a cruise. Like so many others, it appraised for less than half of what we paid. It is a lovely ring but, when I look at it, I feel cheated I am almost embarrassed that we fell for the bait. But trinkets and save major purchases for home.

Was this review helpful? Yes 6
Perth, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2015

Thanks to Anna the Disney shopping guide for the informative seminar on what to consider when buying a diamond. She also greeted us at the DI store and made sure we saw the manager and assistant Freddy, who could ensure we got the price we were looking for. I wanted a diamond to add to an existing ring. To my... More 

Was this review helpful? Yes 1
Friendswood, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2015

Upon leaving the cruise ship, we visited Diamonds International since it was just near where we got off the boat. I wasn't planning on purchasing anything there; however, I guess you just get caught up in the moment and suddenly you are negotiating on pieces of jewelry that you really didn't need. I would just warn that you can easily... More 

Was this review helpful? Yes 1

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Questions & Answers

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7 questions
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?