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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number: +52 800 515 3935
Website
Description: Diamonds International is the largest duty free jeweler in the world...
Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
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TripAdvisor Reviewer Highlights

Read all 804 reviews
Visitor rating
  • 401
    Excellent
  • 112
    Very good
  • 68
    Average
  • 39
    Poor
  • 184
    Terrible
Paid for our cab back to the ship

LILLIAN and her manager were very helpful in listening to what we were looking for. She is a great lady and I advise that you ask for her when visiting DI in Cozumel. Since the... read more

4 of 5 starsReviewed April 20, 2015
Nancy S
,
Montgomery, Texas
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804 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lakeville, Minnesota
1 review
5 of 5 stars Reviewed April 23, 2015 NEW

Marcela Meza was a wonderful sales executive! She knew exactly what I would love! The prices were great too! They are all friendly but not to the point where they are bothering you if you just want to look around on your own.

Was this review helpful? Yes
Wilmington, North Carolina
1 review
5 of 5 stars Reviewed April 23, 2015 NEW

I visited Diamonds International in Cozumel while on a cruise. I went to their watch store a little down the street from their store in the Forum Shoppes. I was looking for a particular watch and they had it, as well as one that I liked better (same watch different style). Marcela Meza was amazing at helping me with my... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed April 23, 2015 NEW

I was met by Gonzalo Aquiar when I entered the store. He was a great help in helping me pick out a blue diamond ring. He took his time and made sure that I was very happy with the ring that I picked out. When I go back to Diamond International in Cozumel I will be sure to ask for... More 

Was this review helpful? Yes
Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015 NEW

Andrea and Jorge went above and beyond to help us get the watch we wanted. Andrea was a pleasure and physically went with us to another Diamonds International location and then handed us off to Jorge who made sure that our transaction was smooth. We then went back to Andrea who made sure that we got our rebate. I have... More 

Was this review helpful? Yes
indian harbour beach
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015 NEW via mobile

I would like to thank Hugo in Customer Service for his prompt, courteous service. He continuously kept me updated through telephone calls and emails. Thank you very much Hugo. I couldn't have asked for a better customer service representative.

Was this review helpful? Yes
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed April 21, 2015 NEW

This has been my second time working with Michelle. She has been great to work with,I do appreciate her kindness and understanding of my bracelet problems. She has kept in touch with me while the item was being repaired and sent me updates. It has been a great experience working with her.

Was this review helpful? Yes
Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2015 NEW

We have shopped for years at the Diamonds International at the Forum Shops. We have watched this store expand and improve over the years. We have always had a good experience with the staff at this store and have gotten some very good deals. However, we have visited twice over the past 12 months and Peter Tekel has exceeded all... More 

Was this review helpful? Yes 1
Austin, Texas
2 reviews
5 of 5 stars Reviewed April 20, 2015 NEW

wonderful experience with Viridiana and Luly at this location of Diamonds International. They were attentive and treated us very well as my wife and I searched for cuff links and a watch.

Was this review helpful? Yes
Montgomery, Texas
1 review
4 of 5 stars Reviewed April 20, 2015 NEW

LILLIAN and her manager were very helpful in listening to what we were looking for. She is a great lady and I advise that you ask for her when visiting DI in Cozumel. Since the paperwork on our purchase took longer than expected, they even hailed down and paid for our cab back to the ship. Nancy S.

Was this review helpful? Yes
Lake Ridge, Virginia
1 review
5 of 5 stars Reviewed April 20, 2015 NEW

My wife purchased a new wedding ring in St Marteen in 01/2014. I damaged on of the stones. A local jeweler estimated that to repair the ring would cost about $2500. DI repaired the ring and replaced the stone for less than half the amount. The customer service was excellent.

Was this review helpful? Yes

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Questions & Answers

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6 questions
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?