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Diamonds International

Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
+52 800 515 3935
Website
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Ranked #8 of 34 Shopping in Cozumel
Type: Specialty Shops
Owner description: Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality... more » Owner description: Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986. « less
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622 reviews from our community

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Date | Rating
  • English first
  • Spanish first
  • Any
English first
Texas
Top Contributor
65 reviews 65 reviews
17 attraction reviews
129 helpful votes 129 helpful votes
1 of 5 stars Reviewed August 24, 2014 NEW

I wrote a review a few months back about our horrible experience and rip off at Diamonds International. At that time I seriously doubted that we would get the money back from the Mexican government, however, almost 5 months to the day we did get our refund, though not what we expected. We were told $220 but we got $185... More

Was this review helpful? Yes 12
2 reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed August 20, 2014 NEW

I purchased earrings on a cruise which I turned out to be allergic to. I tried to return them in the store the next day, but was told I had to use the customer service line. I am now 8 days into trying to talk to the customer service line. I've called twice a day every day and only gotten... More

Was this review helpful? Yes 69
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2014

I just wanted to say that I am impressed by the after sales service of Diamonds International. Having purchased a ring in the DI shop in Cozumel, I had still not received the refund of tax by July from the Mexico tax refund scheme. I was getting nowhere with the Mexican authorities, including their useless embassy in London that ignored... More

Was this review helpful? Yes 2
Dallas, Texas
Reviewer
5 reviews 5 reviews
3 attraction reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed August 11, 2014

They are dishonest, selling merchandise that is not what they say it is. My ring broke immediately and can not be repaired because it is not the gold/silver they claim it to be. The stone is just glass. They will not answer calls nor will they accept the merchandise when an attempt is made to return it. STAY AWAY FROM... More

Was this review helpful? Yes 66
Seattle, Washington
1 review
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed August 6, 2014

Bought a watch from Diamonds International Cozumel Mexico with the belief of it returning of 8% of the taxes paid. Bought it in April and still have not received it, Could've gotten same deal or better at different port without the tax rebate. Don't take the bait, you will never see it the money.

Was this review helpful? Yes 59
Scotland, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 31, 2014

I have bought numerous diamond pieces from various D.I. Stores and have always felt there customer service is excellent. I purchase because I love the piece of jewellary not because I know it's value is far more. I had a problem recently with losing a small stone from a ring. I contacted Michelle at D.I. In New York and Ernesto... More

Was this review helpful? Yes 4
Helsinki, Finland
1 review
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed July 30, 2014

The same expirience as below: Visiting Cozumel, Mexico on a Royal Caribbean cruise In February 2014 and purchased a Ulisse Nardin watch from the Diamonds International, still no refund (MoneyBack)!!! Just avoid to deal with DIAMONDS INTERNATIONAL.

Was this review helpful? Yes 45
Copiague, New York
1 review
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed July 25, 2014

BEWARE OF THIS DUMP! THEY STEAL YOUR MONEY! What you are about to read is a brief synopsis of how DIAMONDS INTERNATIONAL COMMITTED FRAUD!! I have tried to solve this issue the professional way for the past few months with no success. Therefore, I will start to barrage your company on all social media outlets. While on a cruise on... More

Was this review helpful? Yes 58
Senior Contributor
21 reviews 21 reviews
12 attraction reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed July 21, 2014

Diamonds International is a place that all the cruise lines will tell you to shop at (but that's because they're getting paid to say that). The prices here are not really any better than what I've seen at the jewelry stores back at home, even counting tax. The selection is nice to look at, but don't expect any good deals... More

Was this review helpful? Yes 63
Somerville, Massachusetts
1 review
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed July 12, 2014

Shame on Royal Caribbean Cruise lines, Royal Caribbean media partners & Diamonds Int'l! These people falsified a credit application & receipts, misrepresented & fraudulently prepared a note. Misrepresented the quality & value of the pieces & didn't provide any original docs. This establishment is everything you want to avoid when traveling. High pressure company. Preys on travelers. We were told... More

Was this review helpful? Yes 85

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