We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number: +52 800 515 3935
Website
Improve this listing
Description: Diamonds International is the largest duty free jeweler in the world...
Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
read more

TripAdvisor Reviewer Highlights

Read all 872 reviews
Visitor rating
  • 445
    Excellent
  • 119
    Very good
  • 74
    Average
  • 42
    Poor
  • 192
    Terrible
Disappointed in price

While on a Carnival cruise, we were told we would get unbeatable prices at Diamonds International as the store bought and made jewelry without all the "middle men". In Cozumel, I... read more

3 of 5 starsReviewed August 31, 2015
Donna C
,
Springfield, Missouri
Add Photo Write a Review

872 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed August 31, 2015 NEW

Love my ring purchased from diamonds international. I never buy anything unless I absolutely love it. Do your homework before you enter store and you will walk out with a quality piece. The customer service was impeccable and our agent was very knowledgable but so were we. I would go back again.

Was this review helpful? Yes
Springfield, Missouri
1 review
3 of 5 stars Reviewed August 31, 2015 NEW

While on a Carnival cruise, we were told we would get unbeatable prices at Diamonds International as the store bought and made jewelry without all the "middle men". In Cozumel, I we purchased a diamond and tanzanite pendant. Back in the states, we had it appraised to see if in fact we had gotten a good deal. The appraisal came... More 

Was this review helpful? Yes
Miami, Florida
1 review
5 of 5 stars Reviewed August 31, 2015 NEW

Diamonds International has a huge variety of products, with different quality, color and sized. I could not find my appraisal and called customer service a year later and they kindly provided me with a copy of my invoice and appraisal. Excellent managed company.

Was this review helpful? Yes
west midlands england
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 28, 2015 NEW

Diamond fell out of ring with-in two months (only worn occasionally). Joey at New York office is offering me 50% of the cost to replace the diamond because their warranty is only 30 days!!! Not the storey we were told by the shopping advisors on the Royal Princess cruise ship. We were lead to believe we would be 'looked after'... More 

Was this review helpful? Yes 1
Laurel, Delaware
1 review
5 of 5 stars Reviewed August 27, 2015 NEW

DI was amazing. The service was very professional yet extremely friendly and helpful. We had been searching for the perfect rings for over three years and on a stop to Jamaica we found them. Sadly one of the rings broke and when I contacted DI about repair I had the pleasure of working with Hugo. Absolutely amazing!! Kept me in... More 

Was this review helpful? Yes
Florida
2 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 27, 2015 NEW

Let me start off with I have made several purchases from here on previous cruises and my purchases have always appraised higher than what I paid. With that being said, my husband and I were celebrating our 25th wedding anniversary and he purchased me a 3.00 carat diamond solitaire ring. It came with an EGL certificate, and we thought we... More 

Was this review helpful? Yes 3
Regina, Canada
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 26, 2015 NEW

We were recently on a cruise on the Carnival Valor with a stop at Cozumel. We went to the Diamonds/Tanzanite International outlet in the port and shopped for jewellery for both my wife and myself. We received a great deal of help from our sales associate (only 18 yrs old but very professional) Erick Eugenio Garcia Cruz. He along with... More 

Was this review helpful? Yes 1
Victoria, British Columbia, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 25, 2015 NEW

Just visiting the store and asked how to get a ring repaired that I purchased 5 years ago in the Caribbean. The store clerk was very good and gave me a business card which had the phone number of the head office in New York who handles repairs. So when we returned home I could follow up with them.

Was this review helpful? Yes
TERREBONNE
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 20, 2015

BIG SCAM BEWARE Last Christmas (2014), I bought a nice diamond ring from Diamond International Costa Maya. I trusted that I would receive money back because I purchased in Mexico. Almost 9 months ago and I did not received any money back and no reply from my emails. BIG SCAM BEWARE !!!!I

Was this review helpful? Yes 1
Louisville, Kentucky
1 review
5 of 5 stars Reviewed August 19, 2015

After having an issue with a defective diamond ring, I was assigned to Fernando in the New York office. He was very thorough and efficient in handling my claim and a full refund was granted. I appreciate his expertise in processing my claim.

Was this review helpful? Yes

Travelers who viewed Diamonds International also viewed

 
Cozumel, Quintana Roo
 

Been to Diamonds International? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Diamonds International and other visitors
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Diamonds International staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?