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Address: Between Ave Nichupte and Ave. Punta Celarin | 2 blocks east of Plaza de las Americas, Cancun 77500, Mexico
Phone Number: +52 998 802 1966
Website
Description: Dubai Palace Casino in Cancun is Tourist Friendly We are proud to be the...
Dubai Palace Casino in Cancun is Tourist Friendly We are proud to be the only casino in Cancun to offer a 30% bilingual staff. In addition two full time bilingual concierges are on duty to make your visit an enjoyable, hassle free experience. All of the Dubai Palace Casino slot machines are manufactured in the US and over 80% are in English. The remaining slots have bilingual selection for easy play. Our award winning restaurant is open 24 hours a day, 7 days a week. You won't find a friendlier place in town than Dubai Palace Casino. Come play with us and see why we are THE casino in Cancun!
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TripAdvisor Reviewer Highlights

Read all 68 reviews
Visitor rating
  • 18
    Excellent
  • 19
    Very good
  • 17
    Average
  • 9
    Poor
  • 5
    Terrible
This casino is clean and there is live dealers dealing from from a electronic shoe.

Blackjack I so my game so that's wat I played there was rolllette poker at other tables. I had to pay 30pesos for. Drink. My gf left her I'd at the hotel so she could not pass... read more

4 of 5 starsReviewed March 30, 2015
Jaye S
,
Cancun, Mexico
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68 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Raleigh, NC
Senior Reviewer
6 reviews 6 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 30, 2015

Visited several times during the period April 11-25th. Played 3 card poker, bingo machines and various slots. Tried the Caribbean Stud but they didn't have the bonus structure set up when we were there. I think they were putting it in place when we left to be available at a later time. Good beverage service and attentive waiters. Good selection... More 

Was this review helpful? Yes 1
Cancun, Mexico
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 30, 2015

Blackjack I so my game so that's wat I played there was rolllette poker at other tables. I had to pay 30pesos for. Drink. My gf left her I'd at the hotel so she could not pass security, not even to be an observer. So they fail to make more than 1000 pesos. But visit again

Was this review helpful? Yes 7
Reviewer
5 reviews 5 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 1, 2015

We arrived in Cancun on Feb 8 2015 and stayed at the Grand Oasis. Myself in enjoy the casino life. So we got to know a cab driver that would wait for cab fairs across the street at the small strip mall. His name if interested is William. After talking with him a couple of nights he recommended the Dubai... More 

Was this review helpful? Yes 8
DubaiPalace, Director de Relaciones con Clientes at Dubai Palace Casino, responded to this review

We appreciate the feedback from your recent visit, Jim. We're glad to hear you enjoyed our casino! Thank you for the review and we hope you'll join us again on your next trip to Cancún More 

San Antonio
Contributor
18 reviews 18 reviews
5 attraction reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 16, 2015

After reading many reviews we decided to give this place a try. We loved it! Everyone was very friendly, we felt completely safe, the bathrooms were extremely clean, beverage service was great and the drinks were reasonably priced. The machines are modern and most are in English. We spent an entire evening there, doubled our money and had a fantastic... More 

Was this review helpful? Yes 9
DubaiPalace, Director de Relaciones Públicas at Dubai Palace Casino, responded to this review

Thank you for letting us know about the great experience and time you had with us at Dubai Palace Casino. We wish you well and hope to see you again pretty soon in your next visit to Cancun! More 

Piarco, Saint George, Trinidad and Tobago
Contributor
17 reviews 17 reviews
10 attraction reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 13, 2015

Casino doesn't take US which was very inconvenient as a tourist. Also no one could speak English. Had to buy drinks which I definitely wasn't use to

Was this review helpful? Yes 1
Belfast, Northern Ireland, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 25, 2015

My wife and I were looking for a Casino to visit in Cancun and chose Dubai Palace. Like the other reviews have stated, they only deal in pesos. We had to go to a nearby currency exchange at the mall to change our USD into peso. Once there, registering for a card takes about 10 minutes. You then take your... More 

Was this review helpful? Yes 4
Fort Saskatchewan, Canada
Top Contributor
116 reviews 116 reviews
71 attraction reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed January 1, 2015

We went here to play some slots and were not disappointed. As this is not really geared toward tourists but locals all gambling is in Peso's. That being the case go to one of the many banks or money exchanges to get pesos as this is the best exchange rate, make sure you have your passport to do so. Once... More 

Was this review helpful? Yes 5
Chicago, Illinois
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2014

Had to pay to exchange your america money to pay and had to pay to get your money back..... So if I won it would be a charge........ Didnt like the idea at all

Was this review helpful? Yes 5
Toronto, Canada
Top Contributor
55 reviews 55 reviews
15 attraction reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed July 5, 2014

Dubai Palace casino only uses Mexican pesos, and we only had USD (which is fine in the tourist area but this is not a tourist area place.) They do not exchange USD so you have to us an ATM to get MX pesos. You have to check your bags at the front, and then get a casino card with passport... More 

Was this review helpful? Yes 6
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 13, 2014

not worth ride or walk very cool mallplaza las America's .NOTHING but a few old and new slots.... Casino is Run down and smells like urine...they make you empty pockets

Was this review helpful? Yes 11

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