We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dubai Palace Casino

Address: Ave. Tulum, between Ave Nichupte and Ave. Punta Celarin | 2 blocks east of Plaza de las Americas, Cancun 77500, Mexico
Phone Number: +52 998 802 1966
Website
Improve this listing
50%
Ranked #227 of 291 Activities in Cancun
Owner description: Dubai Palace Casino in Cancun is Tourist Friendly We are proud to be the only casino in Cancun to...
Useful Information: Bathroom facilities, Wheelchair access
More attraction details
Attraction details
Owner description: Dubai Palace Casino in Cancun is Tourist Friendly We are proud to be the only casino in Cancun to offer a 30% bilingual staff. In addition two full time bilingual concierges are on duty to make your visit an enjoyable, hassle free experience. All of the Dubai Palace Casino slot machines are manufactured in the US and over 80% are in English. The remaining slots have bilingual selection for easy play. Our award winning restaurant is open 24 hours a day, 7 days a week. You won't find a friendlier place in town than Dubai Palace Casino. Come play with us and see why we are THE casino in Cancun!
Useful Information: Bathroom facilities, Wheelchair access

Hotels near Dubai Palace Casino

Write a Review

60 reviews from our community

Visitor rating
    15
    15
    16
    9
    5
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Belfast, Northern Ireland, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2015 NEW

My wife and I were looking for a Casino to visit in Cancun and chose Dubai Palace. Like the other reviews have stated, they only deal in pesos. We had to go to a nearby currency exchange at the mall to change our USD into peso. Once there, registering for a card takes about 10 minutes. You then take your... More 

Was this review helpful? Yes 1
Fort Saskatchewan, Canada
Top Contributor
109 reviews 109 reviews
65 attraction reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 1, 2015

We went here to play some slots and were not disappointed. As this is not really geared toward tourists but locals all gambling is in Peso's. That being the case go to one of the many banks or money exchanges to get pesos as this is the best exchange rate, make sure you have your passport to do so. Once... More 

Was this review helpful? Yes 3
Chicago, Illinois
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2014

Had to pay to exchange your america money to pay and had to pay to get your money back..... So if I won it would be a charge........ Didnt like the idea at all

Was this review helpful? Yes 2
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
12 attraction reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 5, 2014

Dubai Palace casino only uses Mexican pesos, and we only had USD (which is fine in the tourist area but this is not a tourist area place.) They do not exchange USD so you have to us an ATM to get MX pesos. You have to check your bags at the front, and then get a casino card with passport... More 

Was this review helpful? Yes 5
Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 13, 2014 via mobile

not worth ride or walk very cool mallplaza las America's .NOTHING but a few old and new slots.... Casino is Run down and smells like urine...they make you empty pockets

Was this review helpful? Yes 9
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 attraction reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 30, 2014

The casino is very smoky and the staff are quite rude. 30% of the staff do not speak English. The buffet is expensive for what it is. A good example of the kind of service you get here: My husband and I went for their 2-4 am promotion last Friday at 2am. The sign in the casino says it's every... More 

Was this review helpful? Yes 8
Coconut Creek, Florida
Senior Contributor
27 reviews 27 reviews
6 attraction reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 6, 2013

It was ok. They have a secluded area for smokers. Machines reply in English. To gamble you need to buy a card and winnings are recorded on the card. When you cash out with the teller, a % is taken out as a transaction fee that all of the casinos in this area have the same policy.They only pay out... More 

Was this review helpful? Yes 10
Ottawa, Canada
Top Contributor
82 reviews 82 reviews
47 attraction reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed October 14, 2013

What a waste of time, we were looking for a few games of roulette, craps or even blackjack and they only thing they had was crappy slot machines.

Was this review helpful? Yes 9
Dallas, Texas
Contributor
11 reviews 11 reviews
7 attraction reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 13, 2013 via mobile

This casino is not the place for me or my wife. First of all it's all slots which is ok but the entire casino give off a dangerous vibe. I felt like we could have been robbed at any time

Was this review helpful? Yes 4
DETROIT
Top Contributor
89 reviews 89 reviews
17 attraction reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed September 8, 2013

I really liked the Dubai Palace. I went there alone and had a good time. You can take the bus there with no problem. A cab from the hotel zone will cost you about 30.00USD. I just played the slots and had a couple of beers (3.60 each). The staff are super friendly and quite a few speak English. The... More 

Was this review helpful? Yes 4

Travelers who viewed Dubai Palace Casino also viewed

 
Cancun, Quintana Roo
Cancun, Quintana Roo
 

Been to Dubai Palace Casino? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Dubai Palace Casino and other visitors
1 question
Ask a question
Minnesota

See all questions (1)

Questions? Get answers from Dubai Palace Casino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?