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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
7:00 am - 9:00 pm
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...
Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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$16*
and up

TripAdvisor Reviewer Highlights

Read all 185 reviews
Visitor rating
  • 110
    Excellent
  • 28
    Very good
  • 8
    Average
  • 10
    Poor
  • 29
    Terrible
Quite an experience

We did the Yucatan Explorer Tour as part of our Thomson 2 week holiday to Mexico. We were met at the airport with a bottle of cold water and a rose for the ladies. There were... read more

4 of 5 starsReviewed March 11, 2015
SallyD8
,
Norwich, United Kingdom
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185 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Contributor
11 reviews 11 reviews
3 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 21, 2015

We booked on a 7 night Yucatan Explorer tour with Mayaland, Cancun. It had been hard to find many reviews of the tour a we weren't sure what it would be like. We needn't have worried as it exceeded our expectations. We were the only ones starting on a Friday so were picked up by our guide, Roberto,in a Mercedes... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear 1510, Hi, and many greetings to you from all of us here in Cancun. We were thrilled to read that you had a wonderful tour with us, and also that we exceeded your expectations. Thank you very much for sharing your experience with us on Tripadvisor, a great compliment. We will be happy to pass your kind comments onto... More 

Miami, Florida
Top Contributor
74 reviews 74 reviews
39 attraction reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 17, 2015

I booked the open the gate to Chichen Itza tour. I was picked up in time by driver Feliciano Morales and your guide Mauricio Caceres. They were both extremely accommodating and friendly. Feliciano was very funny and entertained us while on the two hour drive to the ruins. Mauricio loves his country and culture and is definitely a cultural ambassador.... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Ana S, Many greetings to you from all of us here in Cancun. Wow, we were thrilled to read that you had a fantastic time on your tour to Chichen Itza, and were able to take full advantage of the site with out all the crowds. Thank you for sharing your experience with us and also your kind comments... More 

Kingston-upon-Hull, United Kingdom
Contributor
20 reviews 20 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 14, 2015

We travelled across Christmas and new year on a 2 week holiday provided by Thomson consisting of the 7 night yucatan explorer tour then followed by a 7 night beach resort. We were greeted at the airport with a bottle of water and a rose. We transferred to our hotel Chichen Itza for our first 3 nights followed by the... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Sarah87-Hull, Many greetings from all of us at Grayline. We would like to thank you for taking your time to share with us your great experience from you recent tour. We were thrilled to read that you had a wonderful time, and your guide Carlos Solis took good care of you and was able to inform you about all... More 

Eden Prairie, Minnesota, United States
Reviewer
5 reviews 5 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 12, 2015

We were promised a sunset cruise with our reservation. On the 1st day i went to confirm the trip. Was told we would be picked up at 6pm. They never showed and the rep was not in the hotel the rest of the week. Won't use them again in any city.

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Jill I, Thank you for sharing your invaluable feedback about your experience with us. It is apparent that on this occasion we did not fulfill your expectations. Providing excellent service is one of our companies goals and we are very saddened to hear we did not provide this . We would like to know more details of what happened,... More 

Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2015

We did the Yucatan Explorer Tour as part of our Thomson 2 week holiday to Mexico. We were met at the airport with a bottle of cold water and a rose for the ladies. There were only 6 in our group which was great. The 2 hour journey to Chichen Itza is not overly exciting but beautifully driven by Francesco... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear SallyD8, Many greetings from Cancun. First, we would like to thank you very much for sharing your recent experience with us on your Tour through the Yucatan, a great compliment. We were very happy to hear that you enjoyed our tour and were able to get a real sense of our rich Mayan history. We will be happy to... More 

london
Contributor
13 reviews 13 reviews
6 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 9, 2015

We did the early tour with the guide Mourice and although we didn't book a private tour it was just 2 of us and a guide. He picked us up at 6am and we got to Chichen Itza just after they opened so we avoided crowds. Mourice gave us great Mayan history lesson on the way and inside Cichen Itza,... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear lukasos, Many greeting from Cancun. We were really thrilled to hear that you had a great tour with us, and would like to thank you for sharing your great feedback with us, a great compliment. We were happy to know that your Tour Guide Mauricio, was well informed about our local rich Mayan history, and your enjoyed the lunch... More 

New York City, New York
Contributor
12 reviews 12 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2015

My girlfriend and I flew into Cancun on February 20, 2015 and were greeted by Gray Line reps at the airport. They called for our transfer and in the three to four minutes asked us over and over if they could do anything for us. They gave my girlfriend a rose and provided us with bottles of water. Alex our... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Brandon F, Muchas gracias to you. Thank you very much for taking your time to write us your kind comments and we will be happy to pass your kind words onto our drivers Alex and Julio. We were happy to hear that you had a great service and hope you will be back again soon in Cancun and have... More 

Guadalajara, Mexico
Senior Contributor
36 reviews 36 reviews
11 attraction reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 24, 2015

We were really excited about this tour, because seeing flamingos was a dream. So the tour seemed to be the easier option. The tour guide, was nice but kind of annoying with certain jokes or comments. We saw the flamingos which was just something to remember and great for pictures! However, we didn´t received the complete information about what was... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear boraboricua, Thank you for sharing your invaluable feedback about your experience with us. It is apparent that on this occasion we did not fulfill your expectations. Providing excellent service is one of our companies goals and we are very saddened to hear we did not provide this . We would like to know more details of what happened, could... More 

Burlington, Canada
1 review
5 of 5 stars Reviewed February 19, 2015

picked up by Julio Caamal exactly on time, given a cold bottle of water ,great service you provide! Thank you for the lesson in speaking Mexican, Your interest in learning a new Canadian word each day was impressive and your story telling made the ride a pleasure.You are great at what you do and I look forward to visiting your... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Dan S, Greetings from Cancun! Thank you so much for choosing Gray Line for your recent pick up from Cancun. We are so happy to know we were able to surpass your expectations and that our driver, Julio Caamal, was able to provide you with an excellent experience. Rest assured we shall pass on your kind words to him.... More 

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 18, 2015

Gray Line Tours, associated with Mayaland, can be booked for your airport/hotel transfers when you book a hotel and flight to Cancun on websites such as Orbitz. I did not take a friend's advice to book my transfers with a separate company as booking with Gray Line just seemed a lot easier at the time. I should have taken the... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Kathleen G, Thank you for sharing your invaluable feedback about your experience with us. It is apparent that on this occasion we did not fulfill your expectations. Providing excellent service is one of our companies goals and we are very saddened to hear we did not provide this . We would like to know more details of what happened,... More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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