We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gray Line Tours

Robalo #30, Cancun 77500, Mexico
+52 998 887 2495
Website
Improve this listing
Ranked #102 of 214 Activities in Cancun
Type: Tours
Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company.... more » Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico. « less
Write a Review

135 reviews from our community

Visitor rating
    69
    26
    6
    9
    25
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed September 15, 2014 NEW

We have been on several holiday tours,in many parts of the world,and I can honestly say that our week in Yucatan was the best!!!The tour showed us so much and our tour guide, Juan Carlos Molina was so informative that we came home feeling like Ancient Mayans!The service provided by Juan Carlos was second to none,he ensured we were well... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2014 NEW

As Artlyn 2013 stated on 05 July in review we can only echo.this has to be one of the most wonderful experiences we have ever had and full credit has to be given to juan carlos our guide who is exceptionally knowlegable and could not do enough for us. Arthuro the driver was also amazing and made us feel very... More

Was this review helpful? Yes
Rocky Hill, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

My wife and I booked the Chitzen-Itza trip with Gray Line-Mayaland tours. Delio was our tour guide and his knowledge, friendliness and expertise surpassed our expectations. Carlos Arandia was our representative at ME Cancun. He was very friendly and explained all the tours and attractions with such expertise. Thanks for making our experience in Cancun a memorable one. We highly... More

Was this review helpful? Yes
Downey, California
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2014

My wife and I booked Gray Line Tours through a third party vendor which I will not name however, I wish I would have booked directly through them. The tour we took was the Chichen-Itza tour and the Isla Mujeres Catamaran tour. The Chichen-Itza tour was very nice and was a full day adventure so be ready for that. The... More

Was this review helpful? Yes
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Hi Humberto S, Thank you for all the positive things about our services. We are glad you enjoyed both activites and even recommend us! It will be a pleasure to have you again in one of our tours. Kind regards, More

County Durham
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 23, 2014

We did the Yucatan explorer tour from the 14th of August to the 21st of August. It was an amazing week and we can not thank our tour guide - Victor and our driver - Julio enough. Nothing was too much trouble. We were able to visit all the Mayan site before anyone else and also learn all the history... More

Was this review helpful? Yes 2
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Hi Kelly198335, We are glad you enjoyed your experience in Yucatan. As you mentioned, there is plenty to see and discover in Yucatan: Colonial cities, archaeological sites, natural reserves and many more! Kind regards, More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2014

Day trip to Chichen Itza with lunch. Great tour, small mini bus to transport à group of 10, great as more personal. Our guide Delio was fantastic, full of facts but also à good sense of humour. Lunch was à delicious mix of foods, something for everyone, i would highly recommend!

Was this review helpful? Yes 1
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Thank you Ally-Taylor13! We appreciate your kind comments and recommendation. Kind regards, More

Newton, Kansas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

Spent the day at Chichen Itza. Great tour guide with very comfortable bus ride. Small group. Buffet lunch included with the tour as well as free time to shop, swim or visit the ruins again.

Was this review helpful? Yes
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Hi Stonehouse67114, Thank you for your comments! We are glad you enjoyed our tour to Chichen Itza. Kind regards, More

Roseville, CA
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2014

The initial coordination of our tour after I made the online reservation and paid was a little iffy. They refused to answer my questions about dates via email (since I booked two tours you can only select the first tour date online) and required that I call. Once I finally spoke with them dates were confirmed, I was a little... More

Was this review helpful? Yes
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear corkypine, Thank you for mentioning that we don´t make stops in tourist traps along the way! We know you are here to see Chichen Itza temples, not cheap souvenirs. So bad you didn´t bring your swimsuit for refreshing at the pool, a nice treat after the tour. We are so glad you enjoyed both tours with us, we are... More

Chino Hills, California
Senior Contributor
40 reviews 40 reviews
24 attraction reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 15, 2014

We booked our tour for the Whale Shark Encounter through Gray Line / Mayaland Tours and found them to be more than efficient. Sandro came to our hotel confirmed our tour and set up our time to be ready for snorkeling with the whale sharks. They picked us up early, we expected them at 640am and they were there at... More

Was this review helpful? Yes
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Hi desiluv2bareit, Thank you for your comments regarding our services, coming from you, a Senior contributor we feel flattered. We have shared your comments with Sandro! When you are back to Cancun do not hesitate to contact us. Kind regards, More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

We booked the Coco bongo night club with all drinks and seating included all night, along a small boat ride and our departure setup with Cesar Mion downstairs in the main bar lobby at our hotel. He was very friendly and answered all our questions, and concerns. Thought our time with cesar was short is was great. I would highly... More

Was this review helpful? Yes
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear ecabrera81, Thank you for your kind comments regarding Cesar´s attention and service, we have shared your review with him! Kind regards, More

Travelers who viewed Gray Line Tours also viewed

 

Been to Gray Line Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Gray Line Tours, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Manage your listing