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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
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7:00 am - 9:00 pm
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...
Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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Book ahead on Viator
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$175*
and up
Viator VIP: The Complete Chichen Itza Experience
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$92*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
$110*
and up
Isla Mujeres Garrafon Natural Reef Park VIP Pass

TripAdvisor Reviewer Highlights

Read all 205 reviews
Visitor rating
  • 123
    Excellent
  • 32
    Very good
  • 8
    Average
  • 11
    Poor
  • 31
    Terrible
must do in Cancun

We went on two tours with this company and enjoyed their service and commitment to comfort. They were timely and transportation was good

4 of 5 starsReviewed August 5, 2015
aleya3
,
Los Angeles, California

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205 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 26, 2015 NEW

I had 4 passengers with regular carry on and a set of golf clubs. I paid extra for the VIP, Concierge Service. WHAT a RIPOFF. When I got there, they told me the golf club will not fit and I had to GET a BUS. For and additional $160!! The is B.S. I was suppose to get a SUV or... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear dbcgolf1, Thank you very much for your review. We have looked into your situation and were able to see that you had booked transportation for three people, this is the reason why we had to upgrade you to a van so that your group could travel comfortably with the luggage you were carrying. We apologize that you found this... More 

Wilmington, NC
Level Contributor
24 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 14, 2015

Our flight was 45 mins. late arriving but they were waiting for us. Took us to our hotel privately in a very nice Mercedes. Top notch service. Our return shuttle driver helped us get checked out of our hotel so he didn't have to leave us. Highly recommend this service. Above and beyond!

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear boxylady, Hi from Cancun, and all our Team here at Grey Line. We were thrilled to read that you had a great experience on your shuttle service to your Hotel. Thank you for taking your time to share with us your kind feedback, customer service is our top priority, and we shall be happy to share your comments with... More 

Holmfirth, United Kingdom
Level Contributor
23 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 13, 2015

We booked this tour via Thomson, we were met by Benito our driver for the week at Cancun airport and introduced to our fellow travellers Marilyn and Maurice. There were just 4 of us for the first 3 nights of our tour. We were taken by people carrier to our first hotel, hotel Chichen Itza. On arrival we met our... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

TeresaAT, Greetings from Yucatan! First of all I would like to thank you for taking the time in reviewing your experience with us. It it with great pleasure that we learn that you enjoyed your tour and lunch at the Mayaland hotel. We strive on offering our guests memorable experiences while on our tours and to provide you with interesting... More 

Clifton, New Jersey
2 reviews
5 of 5 stars Reviewed August 11, 2015

We booked our excursion on the sunset cruise provided to us by Orbitz. It was one of the best decisions we made! An excellent experience all around. We had the pleasure to have Feliciano (also know as "Happyness iano") as our drive on two separate occasions. On both occasions, Feliciano, was extremely friendly and courteous. His vehicle always clean. And... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Omar H, Many greetings to you from Cancun, and thank you very much for taking your time to share with us your valued feedback. We were thrilled to read that you had a wonderful tour, and your guide Mauricio was professional and knowledgeable about our rich history. We shall be happy to share your kind comments with your driver... More 

Los Angeles, California
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 5, 2015

We went on two tours with this company and enjoyed their service and commitment to comfort. They were timely and transportation was good

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear aleya3, Hi from Cancun, and thank you so much for taking your time to share with us your experience on Grey Line. We were very happy to read that you had a wonderful safe service, and our commitment to our guests.. We would love the pleasure of welcoming you back on your next visit to Cancun, and we have... More 

Charlotte, North Carolina
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 18, 2015

Absolutely wonderful! My family and I did the Chichen Itza tour. Amazing! I highly recommend it to anyone visiting Cancun. The ride to Chichen Itza is 2 hrs but it is very comfortable. The tour guide, Delio, was wonderful. You could tell he truly enjoys his job and loves working with people. He was super friendly and very knowledgeable about... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear April M, Thank you so much for taking the time in writing a review about your time in Chichen Itza, we are so happy to know that you had a great time on one of ours tours. We shall be sharing your words with our management team. We hope we see you back very soon! Best regards, Guest Experience... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 8, 2015

The trip went better than expected. We were picked up at our hotel on time and our tour guide Mauricio was very helpful. He has a passion for the Mayan culture so he will answer any questions. Very patient but overall he is a funny guy, which makes the tour more enjoyable. He explained Grayline does smaller, private tours which... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear roy79boy, Greetings from Cancun! First of all we would like to thank you for taking the time in sharing your experience. It is extremely important for us to get feedback from our guests and please rest assured that we shall be sharing your words with Mauricio and our management team. It is always a great honor to learnt that... More 

Exton, Pennsylvania
Level Contributor
43 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed July 8, 2015

Before I went to Cancun last week I looked all over for the Bongo Tour. This is a bar crawl that goes to three bars, Congo, Sr. Frogs and Coco Bongo. I did this tour in the mid 2000's when I was last in Cancun. I found the tour and booked it through City Discovery and it was operated by... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear WILLIAM W, Thank you for taking you time to share your comments with us. First of all we would like to greatly apologise to you and we would like to know more details of what happened, could you kindly email us at cancuninfo@graylinecancun.com. Please rest assured your comments are very important to us and they shall be discussed with... More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2015 via mobile

We had two trips with this company. 1 to Chichen Itza and 2 to Tulum Tankah. We had the same tour guide for both. His name was Delio. He was amazing throughout both tours and looked after us from when he picked us up to when he dropped us back at the hotel. His knowledge about both tours was incredible.... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Sian M, Hi from Cancun, and we were thrilled to read that you had a wonderful tour with us to Chichen Itza, and Tulum, and that with our tour you were able to appreciate the ruins in all their splendour before that crowds arrive. Great to hear that your Tour Guide Delio was able to share with you all... More 

Winchester, Virginia
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2015

My sister and her husband booked a private tour for my husband and myself called "Open the Gates to Chichen Itza" and it was fantastic! The roomy Mercedes, fully air-conditioned bus picked us up right on schedule (very early, 5:30 am, as we planned). From the moment we met Javier our driver, and Carlos Solis our tour guide, we knew... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Marie C, Many greetings from Cancun, and what a pleasure it was to read your kind comments from your Tour "Open the Gates to Chichen Itza", and the wonderful time you had. I know Carlos and Javier will be very proud to read your comments, and that they were able to share their great knowledge about the Mayan Culture... More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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