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Gray Line Tours

Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
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$16*
and up
72%
Ranked #101 of 256 Activities in Cancun
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Attraction details
Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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149 reviews from our community

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Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed November 27, 2014 NEW

As part of my ebookers reservation at the Royal Carribean Hotel in Cancun, i was told that I would get a free sunset cruise. Ebookers said on their website to email cancuninfo@graylinecancun.com, which i did, and the following day I got a pro-forma email back, telling me I had to ring to make the reservation. Unfortunately the email used a... More

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Kent, England
Senior Contributor
45 reviews 45 reviews
14 attraction reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 23, 2014 NEW

We have just returned from a first class tour, from being collected at Cancun Airport until dropped off at our final hotel, we had a truly excellent adventure. Special mention MUST be made of our guide Juan Carlos who was extremely knowledgeable, helpful, and went the extra mile when we had a problem at our first hotel. Our driver Francisco... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear JamesKent, Greetings from Cancun, and first we would like to thank you for your review on Tripadvisor which is very important to us and also informative to other guests on their way to Cancun and wanting to make some special memories. We would be most happy to pass your kind comments onto to Juan Carlos, and Francisco and thrilled... More

Fleetwood, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2014

Booked with Thompson I could not have asked for more. Every day there was something extraordinary to see and do. Our tour guide Viktor did everything with such ease a packed 7 days was a pure joy. He had so much knowledge at every stop and was more then happy to give us free time in places we wanted to... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear jesspickton, Thank you so much for choosing Gray Line for your recent trip to Yucatan and for taking the time to share your experience on TripAdvisor. We are so happy to know you had a great time with Viktor and our driver - rest assured we shall share your kind words with them. We hope to see you back... More

North Coast, N Ireland
Top Contributor
69 reviews 69 reviews
17 attraction reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed November 19, 2014

We did the 7 day Yucatan Explorer tour booked through Thomson. There was quite a bit of waiting upon arrival for another flight to come in but it does warn you that this can happen. Our minibus was very comfortable although the black out system meant you couldn't take any photos through the window. Not a huge deal. Our tour... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear ponaire, Thank you so much for choosing Gray Line for your recent visit to Yucatán and for sharing your detailed review of your experience. We are so happy to know you had a great time and were able to discover all the magic of the Yucatán and Mayan Heritage. Rest assured we shall share your kind words with Juan... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2014 via mobile

I chose this option because there are no low-cost shuttles in the orbitz packages for cancun strip, apparently. I was very happy with the vehicles, which were new, spacious and comfortable, and the service; all employees of gray line (and maya land, thier parent company) are both competent and friendly. Our gray line concierge, Victor Rodriguez was both pleasant and... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Zobenzo, Thank you for choosing Gray Line for your recent visit to Cancún. We are so happy to know you enjoyed the airport transfer service- our company strives to deliver the most professional, secure and reliable transport service in the Riviera Maya and Yucatan. We hope to be able to welcome you to Cancún again in the near future!... More

Haverhill, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 attraction reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 2, 2014

We did the 7 day Yucatan tours as part of a 2 week Thomson holiday from the 17 October 2014. There was 7 of us in a 10 seater mini bus all air conditioned. Our guide was Demetrio and driver Roberto. Demetrio was proud of his Mayan roots and had superb knowledge of all the sites visited including the history,... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Heavymetalman7, Thank you so much for choosing Gray Line during your recent visit to the Yucatan and for taking the time to share your experience. We are so happy to know you enjoyed the experience and were able to learn first hand about the magical culture of our land. We also thank you for recognizing Demetrio and Roberto's work... More

Norwalk, Connecticut
1 review
5 of 5 stars Reviewed November 1, 2014

I highly recommend this tour, it was a great day out and definitely worth getting up early for. I've decided it would be good to give other readers a break down of our day. It started when we were picked up from our Hotel in Playa del Carmen at 5am, we then traveled to Cancun (an hour away) where we... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Jessica1o13, Saludos from the Yucatán! Thank you so much for choosing us for your tour to one of the 7 wonders of world- magical Chichen Itza and for taking the time to share such a detailed review of your experience. We are so glad to know you had a great experience with us and for your kind words regarding... More

2 reviews
5 of 5 stars Reviewed October 21, 2014

We booked a tour with grey line for a 5am departure to Chitchen Itza and it was so worth it. Our tour guide Mauricio was so knowledgeable and explained everything to us. We had a sandwich box on the way, enjoyed a nice lunch there and explored the amazing Chitchen Itza . It is a must see and I would... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Monica P, Saludos from the Yucatan! Thank you so much for choosing Gray Line for your recent tour to Chichen Itza. We are so happy to know you enjoyed your day at one of the 7 wonders of the world and for recognizing the amazing work of our guide, Mauricio. Rest assured we shall share your kind words with... More

Salisbury, United Kingdom
Contributor
12 reviews 12 reviews
5 attraction reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 18, 2014

We visited Chitchen Itza with Gray Line Tours whilst on Honeymoon in Mexico. The tour was our first experience of Mayan history and we found our guide to be very informative and engaging. The reason for a 4* review, not 5, was due to the fact that the tour was advertised as English speaking only (we booked through our holiday... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Imogen D, Greetings from Cancun! Thank you for choosing Gray Line for your tour to Chichen Itza. We are happy to know you enjoyed the tour and learning about Mayan history. I have taken note of your comments and will work on guaranting the 5/5 on the occasion of your next visit leaving no doubt ! Thank you again... More

Greenville
Senior Contributor
30 reviews 30 reviews
16 attraction reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 10, 2014

My wife and I made the trip today with Grey Line tours. Carlos our guide was very informative and the day was very enjoyable. We had lunch at the hotel on the premises and had plenty of time to see the sites and shop after the guided tour. Recommend eating a light breakfast or take snacks with you if you... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Michael C, Greetings from Cancun! Thank you for choosing Gray Line for your tour to Chichen Itza during your recent visit to Cancun and for sharing your lovely review. Special thanks for acknowledging staff members who made your experience extraordinary, we shall share your kind words with Carlos. We hope that you and your family will join us again... More

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