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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
7:00 am - 9:00 pm
Closed now
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...
Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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Visit like an insider
$16*
and up

TripAdvisor Reviewer Highlights

Read all 193 reviews
Visitor rating
  • 114
    Excellent
  • 31
    Very good
  • 8
    Average
  • 10
    Poor
  • 30
    Terrible
Amazing

My husband and I booked the Chichen Itza Deluxe tour with Mayaland/Grey Line tours as part of our honeymoon. It was just fantastic. It was a 2 hour drive to get there after pick... read more

4 of 5 starsReviewed May 30, 2015
Joanna G
,
Beccles, United Kingdom
via mobile
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193 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Beccles, United Kingdom
Reviewer
5 reviews 5 reviews
3 attraction reviews
4 of 5 stars Reviewed May 30, 2015 NEW via mobile

My husband and I booked the Chichen Itza Deluxe tour with Mayaland/Grey Line tours as part of our honeymoon. It was just fantastic. It was a 2 hour drive to get there after pick ups but we were in a comfortable, air conditioned Mercedes. Our tour guide, Mauricio, was Mayan himself. He loved his culture and it really shone through... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Joanna G, Many greetings to you and your husband, and congratulations, and thank you for choosing Grey Line for your recent Deluxe tour to Chichen Itza. Thank you very much for taking your time to share with us your great feedback, and we shall be happy to share your comments with our Management Team, I know they will be... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2015 NEW

On time friendly staff that helped us with all the information we needed even provided us waters and all the ladies yellow roses a very good gesture after a long day of travelling!

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear ChantelG87, Hi from Cancun, and thank you so much for taking your time to share with us your experience on Grey Line. We were very happy to read that you had a wonderful service and and enjoyed our gesture of a rose to greet the ladies. We would love the pleasure of welcoming you back on your next visit... More 

Kingston-upon-Hull, United Kingdom
Top Contributor
50 reviews 50 reviews
12 attraction reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 27, 2015 NEW

We did the "Open the Gates at Chichen Itza" with this tour company. They were fantastic. It was an early start as it's a 2 hour drive from Cancun, but it was brilliant to get to the site before the crowds and before the worst heat of the day - well worth the higher cost than other tours available to... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Lin6663, Hi from Cancun, and we were thrilled to read that you had a wonderful tour with us to Chichen Itza, and that with our tour you were able to appreciate the ruins in all their splendour before that crowds arrive. Great to hear that our Tour Guide was able to share with you all his local knowledge, and... More 

Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 24, 2015

We had a wonderful tour at Chichen Itza with Gray Line. I am unable to remember the name of our guide and driver, but they were both pleasant and kind. You are provided a boxed breakfast on the way to the ruins which consisted of a ham sandwich, apple, juice box, and cookie - I didn't eat any of it... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear James S, Hi from Cancun, and thank you so much for taking your time to share with us, and other guests, your feedback from your recent tour to Chichen Itza. Thrilled to read that you had a wonderful experience and will be happy to share your comments with our Team. Very happy to read that your Guide was well... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 23, 2015

We had an amazing day exploring Chichen Itza! The journey there was really comfortable and didn't take too long. Water was provided to keep us hydrated which was a relief as it was a very hot day. Our guide Carlos and driver were both brilliant and kept us all entertained. This was one of the best excursions we have ever... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Natasha E, Many greetings from Cancun. We were thrilled to read that we met your expectations on the Tour you had to Chichen Itza, and that your guide Carlos and Driver were well informed about our local history, polite, and also kept you entertained through out your trip. Thank you very much for sharing your experience with us, a... More 

Kansas City, Missouri, United States
Reviewer
5 reviews 5 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2015

We were picked up on time at our hotel in a very nice shuttle. Roberto, our guide was informative and interesting. They had bottled water available for us when we got there as the day was very hot. We enjoyed the tour of the grounds and had a buffet lunch with some local entertainment. We have used Gray Line tours... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Kim R, Hi from Cancun, and it was with great pleasure that we were able to welcome you back again to Grey Line, and to read that you had a wonderful tour, and your guide Roberto was informative and interesting. Thank you so much for taking you time to share with us, and other guests, your kind comments. We... More 

Deer Park, New York
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 11, 2015

ok so I booked a trip to the Hideaway at the Royalton in Cancun. Paid extra so transportation to and from the hotel was supposed to be included in the price. Gray Line Provided this service. as soon as I got off the plane in Cancun.. I was notified by the guy at the Gray Line that Cheap tickets.com sold... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Thank you for sharing your invaluable feedback about your experience with us. It is apparent that on this occasion we did not fulfill your expectations. Providing excellent service is one of our companies goals and we are very saddened to hear we did not provide this . We would like to know more details of what happened, could you... More 

Covington, Kentucky
Contributor
12 reviews 12 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 4, 2015

Used Gray Line for our airport transportation and for booking excursions. Always professional, on time, and friendly! Great company to work with!!

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Luvdaisy17, Many greetings to you from all of us here at Gray Line Cancun. We were thrilled that we were able to met your expectations, and that our members were always professional and friendly. We very much look forward to welcoming back again to Cancun in the near future. Happy Travels. Kind Regards, Guest Experience Manager. Gray Line, Cancun More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 3, 2015 via mobile

We were picked up at our resort and loved our bus driver and tour guide from the get go. They were both very personable and welcoming!! Our guide shared great information on our ride to the site. Once there, the tour is the grounds was fantastic...we learned a ton and got to see so many amazing things! After the tour... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Karab177, Thank you for choosing Gray Line during your recent vacation in Riviera Maya and for taking the time to share your experience with us. We are so happy to know you had a great time and enjoyed the service offered by our Driver and Tour Guide. We hope to be able to see you again in the near... More 

Indiana
Contributor
17 reviews 17 reviews
3 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 28, 2015

We booked the Chichen Itza Deluxe tour. The bus picked us up at the resort on time. Both the driver, Benito, and the guide, Mauricio, got out to greet us. We made a few other pick-ups at nearby resorts, then we were on our way. It's not like other tours I've been on where a bus picks you up, then... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear monbow, Thank you so much for choosing Gray Line for your tour to Chichen Itza, and for sharing your experience with us. We are so happy to know you had a wonderful time at the ruins, and we shall be very happy to share your great comments with your Guide Mauricio and driver Benito. We would like to thank... More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?