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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
7:00 am - 9:00 pm
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...
Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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Isla Mujeres Garrafon Natural Reef Park VIP Pass

TripAdvisor Reviewer Highlights

Read all 197 reviews
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    Excellent
  • 31
    Very good
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    Average
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Amazing

My husband and I booked the Chichen Itza Deluxe tour with Mayaland/Grey Line tours as part of our honeymoon. It was just fantastic. It was a 2 hour drive to get there after pick... read more

4 of 5 starsReviewed May 30, 2015
Joanna G
,
Beccles, United Kingdom
via mobile

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197 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
3 reviews
5 of 5 stars Reviewed June 29, 2015 NEW via mobile

We had two trips with this company. 1 to Chichen Itza and 2 to Tulum Tankah. We had the same tour guide for both. His name was Delio. He was amazing throughout both tours and looked after us from when he picked us up to when he dropped us back at the hotel. His knowledge about both tours was incredible.... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Sian M, Hi from Cancun, and we were thrilled to read that you had a wonderful tour with us to Chichen Itza, and Tulum, and that with our tour you were able to appreciate the ruins in all their splendour before that crowds arrive. Great to hear that your Tour Guide Delio was able to share with you all... More 

Winchester, Virginia
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2015 NEW

My sister and her husband booked a private tour for my husband and myself called "Open the Gates to Chichen Itza" and it was fantastic! The roomy Mercedes, fully air-conditioned bus picked us up right on schedule (very early, 5:30 am, as we planned). From the moment we met Javier our driver, and Carlos Solis our tour guide, we knew... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Marie C, Many greetings from Cancun, and what a pleasure it was to read your kind comments from your Tour "Open the Gates to Chichen Itza", and the wonderful time you had. I know Carlos and Javier will be very proud to read your comments, and that they were able to share their great knowledge about the Mayan Culture... More 

London, United Kingdom
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2015

We did a day trip to Chichen Itza on 17th June 2015, we booked it at the GrayLine tours desk situated in our hotel (Paradisus). Our tour guide was Carlos, who spoke both Spanish and English. The tour started it at 7:25am when we were collected by the bus at our hotel, we then collected others. We were on a... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear curioustraveller104, Hi from Cancun, and first, thank you very much for choosing Gray Line for your recent tour. We were thrilled to hear that you had a wonderful experience, and your tour guide Carlos, was well informed and polite at all times. Thank you very much for taking your time to share with us your kind feedback, your comments... More 

Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed June 7, 2015

My husband and I have spent 4 days exploring the gems of Yucatan with Juan Carlos as our guide. We are half way through and have been to Chichiza Merida Uxmal Kabah already. A group of 6 for the first few days now just us on a private tour in a Mercedes . Juan Carlos knows everyone. Helps us miss... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Mllewisuk, Wow, we are so thrilled to read that you are having a wonderful time on your Tour with us. Great to hear that your guide Juan Carlos is doing a wonderful job of sharing his extensive knowledge about all the historical sites you have visited, and that you are continuing to have a great tour. We shall be... More 

Beccles, United Kingdom
Level Contributor
5 reviews
3 attraction reviews
4 of 5 stars Reviewed May 30, 2015 via mobile

My husband and I booked the Chichen Itza Deluxe tour with Mayaland/Grey Line tours as part of our honeymoon. It was just fantastic. It was a 2 hour drive to get there after pick ups but we were in a comfortable, air conditioned Mercedes. Our tour guide, Mauricio, was Mayan himself. He loved his culture and it really shone through... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Joanna G, Many greetings to you and your husband, and congratulations, and thank you for choosing Grey Line for your recent Deluxe tour to Chichen Itza. Thank you very much for taking your time to share with us your great feedback, and we shall be happy to share your comments with our Management Team, I know they will be... More 

Charlotte, North Carolina
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

On time friendly staff that helped us with all the information we needed even provided us waters and all the ladies yellow roses a very good gesture after a long day of travelling!

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear ChantelG87, Hi from Cancun, and thank you so much for taking your time to share with us your experience on Grey Line. We were very happy to read that you had a wonderful service and and enjoyed our gesture of a rose to greet the ladies. We would love the pleasure of welcoming you back on your next visit... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
50 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 27, 2015

We did the "Open the Gates at Chichen Itza" with this tour company. They were fantastic. It was an early start as it's a 2 hour drive from Cancun, but it was brilliant to get to the site before the crowds and before the worst heat of the day - well worth the higher cost than other tours available to... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Lin6663, Hi from Cancun, and we were thrilled to read that you had a wonderful tour with us to Chichen Itza, and that with our tour you were able to appreciate the ruins in all their splendour before that crowds arrive. Great to hear that our Tour Guide was able to share with you all his local knowledge, and... More 

Phoenix, Arizona
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 24, 2015

We had a wonderful tour at Chichen Itza with Gray Line. I am unable to remember the name of our guide and driver, but they were both pleasant and kind. You are provided a boxed breakfast on the way to the ruins which consisted of a ham sandwich, apple, juice box, and cookie - I didn't eat any of it... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear James S, Hi from Cancun, and thank you so much for taking your time to share with us, and other guests, your feedback from your recent tour to Chichen Itza. Thrilled to read that you had a wonderful experience and will be happy to share your comments with our Team. Very happy to read that your Guide was well... More 

London, United Kingdom
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 23, 2015

We had an amazing day exploring Chichen Itza! The journey there was really comfortable and didn't take too long. Water was provided to keep us hydrated which was a relief as it was a very hot day. Our guide Carlos and driver were both brilliant and kept us all entertained. This was one of the best excursions we have ever... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Natasha E, Many greetings from Cancun. We were thrilled to read that we met your expectations on the Tour you had to Chichen Itza, and that your guide Carlos and Driver were well informed about our local history, polite, and also kept you entertained through out your trip. Thank you very much for sharing your experience with us, a... More 

Kansas City, Missouri, United States
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 21, 2015

We were picked up on time at our hotel in a very nice shuttle. Roberto, our guide was informative and interesting. They had bottled water available for us when we got there as the day was very hot. We enjoyed the tour of the grounds and had a buffet lunch with some local entertainment. We have used Gray Line tours... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Kim R, Hi from Cancun, and it was with great pleasure that we were able to welcome you back again to Grey Line, and to read that you had a wonderful tour, and your guide Roberto was informative and interesting. Thank you so much for taking you time to share with us, and other guests, your kind comments. We... More 

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Additional Information about Gray Line Tours

Address: Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
Open Hours:
Sunday 7:00 am - 9:00 pm
Monday 7:00 am - 9:00 pm
Tuesday 7:00 am - 9:00 pm
Wednesday 7:00 am - 9:00 pm
Thursday 7:00 am - 9:00 pm
Friday 7:00 am - 9:00 pm
Saturday 7:00 am - 9:00 pm

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?