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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
7:00 am - 9:00 pm
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...
Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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Visit like an insider
$16*
and up

TripAdvisor Reviewer Highlights

Read all 182 reviews
Visitor rating
  • 107
    Excellent
  • 28
    Very good
  • 8
    Average
  • 10
    Poor
  • 29
    Terrible
Open the gate to chichen itza with Mauricio

I took this tour at the beginning of April with Mauricio as the tour guide. It was INCREDIBLE! The tour was very organized, he was right on time picking me up from the hotel, the... read more

5 of 5 starsReviewed April 24, 2015
Trish K
,
Medina, Ohio
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182 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Medina, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2015 NEW

I took this tour at the beginning of April with Mauricio as the tour guide. It was INCREDIBLE! The tour was very organized, he was right on time picking me up from the hotel, the morning "lunch" was tasty and the van was clean and in great condition. Mauricio gave wonderful background information on the drive there, including photos to... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed April 16, 2015 via mobile

First the airport shuttle. We were received well at the airport and all of the greyline vehicles were new, clean, and had ac. On checkout and transport back to the airport the car was nice also but the driver was unbelievably rude, late, and said that we did not "deserve" a ride from him- it was incredibly offensive, but we... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Worldtraveler7890, Thank you for taking you time to share your comments with us. We would like to know more details of what happened, could you kindly email us at cancuninfo@graylinecancun.com. Please rest assured your comments are very important to us and they shall be discussed with our management team in order to improve our service. We look forward to... More 

1 review
1 of 5 stars Reviewed April 10, 2015 via mobile

I recently booked round trip transportation from the airport to my hotel through gray lines tours. Unfortunately,I had to cancel my trip and they will not issue a refund. I gave them over $160 for a service that I will not be using. How can they do this? This company is a rip off and should not be used

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear emtglt1, Thank you for taking you time to share your comments with us. We would like to know more details of what happened, could you kindly email us at cancuninfo@graylinecancun.com. Please rest assured your comments are very important to us and they shall be discussed with our management team in order to improve our service. We look forward to... More 

1 review
5 of 5 stars Reviewed April 2, 2015

A fantastic tour for anybody wanting to see Mayan sites. Augusto was our guide & driver & he was very knowledgeable & passionate, being of Mayan descent. We had 1 other couple with us but they did the 3 day tour so for 4 days we had Augusto to ourselves. I was keen to see Coba (not on the itinerary)... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Geoff B, Many greetings from all of us Grayline Cancun. Thank you very much for taking your time to share your tour experience with us, and we were very happy to hear that you had a great time. We will be happy to pass your kind comments onto Augusto, and that he was able to share his knowledge with... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

Good prices, prenegotiated before trip,on time for all planned activities. Very professional, clean vehicles, good air conditioning.

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Charlotte B, Greetings to you from Cancun. Thank you very much for taking your time to share your feedback with us. We were happy to read that we met your expectations and your enjoyed our service. We hope we have the pleasure of welcoming you back again on your next visit to Cancun. Kind regards, Guest Experience Manager. Grayline... More 

Nottinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed March 29, 2015

We would like to say a very big thank you to our very friendly and expert driver Roberto Matus and the most knowledgeable and friendly tour guide you could wish to meet Augusto Tun, they made our tour of the Yucatan a fantastic experience. It was our first trip to Mexico and we were not disappointed. The tour was all... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Newarkcouple, Hi, and many greetings from all of us at Grayline Cancun. Thank you so much for sharing your experience with us from your recent tour of the Yucatan. We were thrilled to learn that you had a wonderful time and your driver and guide Augusto and Roberto were on hand not only to drive you, but also share... More 

Wolverhampton, United Kingdom
Contributor
16 reviews 16 reviews
4 attraction reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 26, 2015

Chichen Itza Tour - 19th March We booked the tour in advance of travel through lowcostholidays. The air conditioned mini van turned up on time and we were greeted by our extremely friendly and knowledgeable host Carlos. Carlos was packed full of information about Chichen Itza and the Mayans but also he had fun facts about Mexico as a whole.... More 

Was this review helpful? Yes 2
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear LFCKirstyLFC, Greetings to your from Cancun. We were so thrilled to read that you had a wonderful tour to Chichen Itza, and your guide Carlos, was well informed about our rich local history. We would like to thank you for taking your time to share with us your experience, a great compliment. We look forward to the opportunity of... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
3 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 21, 2015

We booked on a 7 night Yucatan Explorer tour with Mayaland, Cancun. It had been hard to find many reviews of the tour a we weren't sure what it would be like. We needn't have worried as it exceeded our expectations. We were the only ones starting on a Friday so were picked up by our guide, Roberto,in a Mercedes... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear 1510, Hi, and many greetings to you from all of us here in Cancun. We were thrilled to read that you had a wonderful tour with us, and also that we exceeded your expectations. Thank you very much for sharing your experience with us on Tripadvisor, a great compliment. We will be happy to pass your kind comments onto... More 

Miami, Florida
Top Contributor
74 reviews 74 reviews
39 attraction reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 17, 2015

I booked the open the gate to Chichen Itza tour. I was picked up in time by driver Feliciano Morales and your guide Mauricio Caceres. They were both extremely accommodating and friendly. Feliciano was very funny and entertained us while on the two hour drive to the ruins. Mauricio loves his country and culture and is definitely a cultural ambassador.... More 

Was this review helpful? Yes 1
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Ana S, Many greetings to you from all of us here in Cancun. Wow, we were thrilled to read that you had a fantastic time on your tour to Chichen Itza, and were able to take full advantage of the site with out all the crowds. Thank you for sharing your experience with us and also your kind comments... More 

Kingston-upon-Hull, United Kingdom
Contributor
20 reviews 20 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 14, 2015

We travelled across Christmas and new year on a 2 week holiday provided by Thomson consisting of the 7 night yucatan explorer tour then followed by a 7 night beach resort. We were greeted at the airport with a bottle of water and a rose. We transferred to our hotel Chichen Itza for our first 3 nights followed by the... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Sarah87-Hull, Many greetings from all of us at Grayline. We would like to thank you for taking your time to share with us your great experience from you recent tour. We were thrilled to read that you had a wonderful time, and your guide Carlos Solis took good care of you and was able to inform you about all... More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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