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Gray Line Tours

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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...
Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
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TripAdvisor Reviewer Highlights

Read all 159 reviews
Visitor rating
  • 90
    Excellent
  • 27
    Very good
  • 7
    Average
  • 9
    Poor
  • 26
    Terrible
Most recent review
Great tours, very fun and knowledgable

Our guide for 2 day tour of Chitzen Itcza and Tulum and Tankah, Carlos Soli, was very good. He knew about the history, customs, local traditions, he was very kind and funny. The... read more

5 of 5 starsReviewed January 25, 2015
Jaimee S
,
Helena
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VIP Tour
Viator VIP: The Complete Chichen Itza Experience
$175*
and up
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159 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Helena
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed January 25, 2015 NEW

Our guide for 2 day tour of Chitzen Itcza and Tulum and Tankah, Carlos Soli, was very good. He knew about the history, customs, local traditions, he was very kind and funny. The tours were very organized. They were early by about 10 minutes both days to pick us up, we were prepared early anyway but if somebody wasn't expecting... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Jaimee S, Many greetings from Cancun, and thank you for choosing Gray Line for your recent tour. We were so pleased to hear that you had a great time and that you guide Carlos was well informed and treated you well. Thank you very much for your kind feedback which is very important to us. We hope to welcome... More 

Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
5 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 24, 2015 NEW

We booked a day tour through British Airways and really weren't sure what to expect but we had a fabulous day. We were met at our hotel by Carlos and Roberto the Guide and driver and 2 guests in a very comfortable mini bus. We then quickly picked up another 5 guests and we went on our way to the... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear kateroo1970, Thank you so much for choosing Gray Line for your excursion to Chichen Itzá. We are so happy to know you enjoyed the trip and the knowledge of our amazing guide Carlos. We are also happy to know that you felt very safe with our driver Roberto, this is our main concern! Rest assured we shall pass on... More 

Cancun, Mexico
1 review
3 of 5 stars Reviewed January 13, 2015

We first used this airport transfer last June to zone 1. We had a new, big Mercedes van. Loved the people meeting us at the airport, the van driver and van. No problems. Just came again and assumed would be the same. Not so much. Stayed in zone 2 this time. Put us in an older grey van that stunk... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Heather D, Greetings from Cancun, and first we would like to apologise for the inconveniences you experienced on your transfer with regard to our Van. Your feedback is very important to us and this helps us to improve our guest experience and value your custom very much. We were very pleased to hear that our airport personnel were very... More 

1 review
5 of 5 stars Reviewed January 11, 2015 via mobile

We were picked up on time for our excursion to Xichen Itza and transferred to our main tour bus. For the tour: Mauricio was our multilingual guide, Roberto was our first driver (more about that later) and our second driver was Francisco (we call him Panchito) Right away we knew we were I. For something special. Mauricio turns on the... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear MidnightsJuliet, Greetings from Cancun, and we were thrilled to hear that you had a great experience on your tour to chichen Itza, and our Drivers Francisco and Roberto were courteous and our Guide Mauricio was well informed about our local Culture and History and made your tour interesting and fun. Let us apologise for the minor problem with the... More 

Minnetonka, Minnesota
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2015

Great full day tour with something for everyone. We only had 9 people in our group. We noticed most other tour groups had 50-100 people. This was so much better. Visited archaeological site of Tulum for 1.5 hours. Drove 15 minutes to Tankah eco-park for 4x4 Jeep tour, ziplines, canoeing, cenote swim and visit to Mayan village. Our guide, Mauricio,... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Marc J, Greetings from Cancun, and we were thrilled to hear that you had a great tour with us to Tulum and Tankah and also that your sons enjoyed the day too. We were very pleased to hear that your Tour Guide Mauricio treated you well and also that he was well informed about our local history and area... More 

1 review
5 of 5 stars Reviewed January 7, 2015

This was our first trip to Cancun. we were a little worried about transportation to the resorts and Maya temple sites. But all was great. Grayline made it easy to get everywhere we wanted to go and book our excursions. Cesar (wish i had his last name) helped us with book our activities and had a great recommendation for a... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Preston N, Many greetings from Cancun, and we were thrilled to hear that you had a great experience while on vacation with GrayLine, and your drivers Cesar and Samuel Aburto were well informed about our local areas and also our Historical Sites. Great to hear that you had a great tour to Chichen Itza and enjoyed the local culture... More 

Pleasantville, New York
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 31, 2014

We had the pleasure of having Marco Amaya transport us to and from Le Blanc Spa. He coordinated my need for a wheel chair seamlessly at the airport. It was a pleasure speaking with him as he pointed out various sights and helped us with a much needed and wanted Spanish "lesson." I definitely recommend Victor Amaya and Gray Line... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear mbelinkie, First, we would like to wish you a very Happy New Year. We were thrilled to hear of your great experience with Gray Line and also from our chauffeur Marco Amaya who was able to help you and also inform you of some of our local sites in Cancun. We too look forward to welcoming back again soon... More 

Cramlington, United Kingdom
Contributor
18 reviews 18 reviews
7 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 14, 2014

Had an amazing time on the 7-day Yucatan Explorer through Thomsons. Our guide Juan Carlos was really knowledgeable and entertaining and ensured everything ran smoothly. Our driver Orlando was a real gent, coming to the rescue and beyond the call of duty to help us climb pyramids and stay sure footed in Loltun Caves. Without him, I may have come... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Lorraine G, Seasons greetings from Cancun, and we were thrilled to hear that we met your expectations during your time on your tour and that your guide Juan Carlos and driver Orlando were attentive to your needs. Happy to hear that you enjoyed the taste of the Yucatan in many ways on this tour and found the our Guide... More 

Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2014 via mobile

We had mauricio as our tour guide for the chichen itza tour and he was fantastic. Knowledgeable, passionate with little bits of comedy.

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear D L, Seasons greetings from Cancun, and we were thrilled to hear you had a fantastic trip to Chichen Itza and your guide Mauricio was knowledgeable and informative about our local history. Please let us thank you for your very kind feedback and look forward to welcoming back again for another tour or transfer on your next visit to... More 

1 review
1 of 5 stars Reviewed November 27, 2014

As part of my ebookers reservation at the Royal Carribean Hotel in Cancun, i was told that I would get a free sunset cruise. Ebookers said on their website to email cancuninfo@graylinecancun.com, which i did, and the following day I got a pro-forma email back, telling me I had to ring to make the reservation. Unfortunately the email used a... More 

Was this review helpful? Yes
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Damon D, Thank you so much for providing your invaluable feedback about your experience with Gray Line Cancun-Yucatan. We strive to provide excellent service to all our clients and it is apparent that on this case we fell short. We would like to personally follow up on your case, please kindly e-mail us at almacoba@mayaland.com with further details of... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?