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Gray Line Tours

Robalo #30, Cancun 77500, Mexico
+52 998 887 2495
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Ranked #103 of 221 Activities in Cancun
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Type: Tours
Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company.... more » Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico. « less
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140 reviews from our community

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Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
5 of 5 stars Reviewed October 21, 2014 NEW

We booked a tour with grey line for a 5am departure to Chitchen Itza and it was so worth it. Our tour guide Mauricio was so knowledgeable and explained everything to us. We had a sandwich box on the way, enjoyed a nice lunch there and explored the amazing Chitchen Itza . It is a must see and I would... More

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Salisbury, United Kingdom
Contributor
12 reviews 12 reviews
5 attraction reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 18, 2014 NEW

We visited Chitchen Itza with Gray Line Tours whilst on Honeymoon in Mexico. The tour was our first experience of Mayan history and we found our guide to be very informative and engaging. The reason for a 4* review, not 5, was due to the fact that the tour was advertised as English speaking only (we booked through our holiday... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Imogen D, Greetings from Cancun! Thank you for choosing Gray Line for your tour to Chichen Itza. We are happy to know you enjoyed the tour and learning about Mayan history. I have taken note of your comments and will work on guaranting the 5/5 on the occasion of your next visit leaving no doubt ! Thank you again... More

Greenville
Senior Contributor
30 reviews 30 reviews
16 attraction reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 10, 2014

My wife and I made the trip today with Grey Line tours. Carlos our guide was very informative and the day was very enjoyable. We had lunch at the hotel on the premises and had plenty of time to see the sites and shop after the guided tour. Recommend eating a light breakfast or take snacks with you if you... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Michael C, Greetings from Cancun! Thank you for choosing Gray Line for your tour to Chichen Itza during your recent visit to Cancun and for sharing your lovely review. Special thanks for acknowledging staff members who made your experience extraordinary, we shall share your kind words with Carlos. We hope that you and your family will join us again... More

nYc
2 reviews
5 of 5 stars Reviewed October 6, 2014

I don't usually bother writing reviews but I figured these guys deserve the extra praise. We booked the Chichen Itza tour from Cancun and asked out hotel rep, Victor, if it was possible for us to see the cenote Ik Kil. He said it wouldnt be a problem, he would tell the guide to have us dropped off at the... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear mrwrldwde, Saludos from Cancun! Thank you so much for choosing Gray Line for your trip to Chichen Itza and for sharing your experience! We are so happy to know that we were able to surpass your expectations and even added the special trip to Ik Kil cenote. It is details like this that can make a trip truly unforgettable,... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 1, 2014

We visited Chichen-Itza through Grayline- Mayaland Tours and it was an amazing experience. Javier our driver, and Delio out tour guide were awesome. Delio specifically has one of the warmest most welcoming personalities ever. He was very knowledgeable and has a great sense of humor, I advise anyone who is planning on the Chichen-Itza tour to request Delio as a... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Ashly P, Saludos from Mexico! Thank you so much for choosing Gray Line during your recent visit to Cancun. We are so happy to know you had a great time on our Chichen Itza by Mayaland Tour. We also thank you for recognizing the hard work of Delio and Javier, rest assured we shall share your kind words with... More

1 review
5 of 5 stars Reviewed September 15, 2014

We have been on several holiday tours,in many parts of the world,and I can honestly say that our week in Yucatan was the best!!!The tour showed us so much and our tour guide, Juan Carlos Molina was so informative that we came home feeling like Ancient Mayans!The service provided by Juan Carlos was second to none,he ensured we were well... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear geoffrey y, Saludos from Cancun! Thank you so much for choosin Gray Line on your recent visit to Cancun. We are honored to know about your great experience on our Yucatan Explorer tour. We are also happy to know you felt safe during the experience. safety is one of our top priorities at Gray Line. Rest assured I shall... More

Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2014

As Artlyn 2013 stated on 05 July in review we can only echo.this has to be one of the most wonderful experiences we have ever had and full credit has to be given to juan carlos our guide who is exceptionally knowlegable and could not do enough for us. Arthuro the driver was also amazing and made us feel very... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Lynne B, Saludos from Mexico! Thank you very much for writing your comment and recognizing the beauty of our destination, and the non-stop hard work our my team. I'm glad that you felt safe during your tour with us; security is taken seriously here at Gray Line and we want our guest to feel secure from the minute they... More

Rocky Hill, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

My wife and I booked the Chitzen-Itza trip with Gray Line-Mayaland tours. Delio was our tour guide and his knowledge, friendliness and expertise surpassed our expectations. Carlos Arandia was our representative at ME Cancun. He was very friendly and explained all the tours and attractions with such expertise. Thanks for making our experience in Cancun a memorable one. We highly... More

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GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear RAMCAC, Saludos from Cancun! Thank you so much for choosing Gray Line during your recent trip to Cancun. We are so happy to know you had a great time on our tour to Chichen Itza by Mayaland. Rest assured we shall share your kind words to Delio and Carlos, we are sure they shall be more than happy to... More

Downey, California
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2014

My wife and I booked Gray Line Tours through a third party vendor which I will not name however, I wish I would have booked directly through them. The tour we took was the Chichen-Itza tour and the Isla Mujeres Catamaran tour. The Chichen-Itza tour was very nice and was a full day adventure so be ready for that. The... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Hi Humberto S, Thank you for all the positive things about our services. We are glad you enjoyed both activites and even recommend us! It will be a pleasure to have you again in one of our tours. Kind regards, More

County Durham
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 23, 2014

We did the Yucatan explorer tour from the 14th of August to the 21st of August. It was an amazing week and we can not thank our tour guide - Victor and our driver - Julio enough. Nothing was too much trouble. We were able to visit all the Mayan site before anyone else and also learn all the history... More

Was this review helpful? Yes 3
GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Hi Kelly198335, We are glad you enjoyed your experience in Yucatan. As you mentioned, there is plenty to see and discover in Yucatan: Colonial cities, archaeological sites, natural reserves and many more! Kind regards, More

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