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Gray Line Tours

Robalo #30 SM3, Cancun 77500, Mexico
998 887 2495
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Ranked #105 of 206 activities in Cancun
Type: Tours
Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company.... more » Owner description: Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury sedans, Vito Vans and Sprinter 16 passenger vans imported from Germany . Our guides are the best in the industry, having founded Mexico's first school for professional guides back in the 1920's. We operate airport transfers under the Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 91 years of service are our guaranty for the most professional, safe and fun travel in Mexico. « less
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126 reviews from our community

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Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014 NEW

We booked the Coco bongo night club with all drinks and seating included all night, along a small boat ride and our departure setup with Cesar Mion downstairs in the main bar lobby at our hotel. He was very friendly and answered all our questions, and concerns. Thought our time with cesar was short is was great. I would highly... More

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Colorado Springs, Colorado
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2014 NEW

Just returned from a 5 day trip to Cancun. We used Gray Line as our hotel transport and for a day trip to Chichen Itza as we wanted to book ahead of time. We were very happy when we arrived at the airport - the Gray Line desk was easy to find and had us on the way to our... More

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Waterlooville, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2014

18th June to 25th June 2014. Arrived at Cancoun to find that we were only two people that had booked the tour that week. Our concerns were immefiately put to rest when our tour guide Juan Carlos greeted us holding a rose and escorted us to our private Mercedes driven by Arturo. From that moment we were treated like royalty.... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Artlyn2013, Thank you for sharing your experience with the travel community! There are a lot of things to do and see in Yucatan and we try our best showing the most to our guests in the Yucatan Explorer tour. So, we are glad you enjoyed it! Kind regards, More

St. Petersburg, Florida
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2014

I wanted to share that I brought a group to Uxmal November 2013 and we used Gray Line Tours for our excursions which was wonderful! Our guide was the most delightful man - who shared his love of the Yucatan and its traditions with us. He was always on time, kind and went out of his way to serve us.... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Sheri_Rosenthal, Thank you for your beautiful comments regarding our services and the guide. We really appreciate your recommendation. Kind regards, More

2 reviews
4 of 5 stars Reviewed July 3, 2014

I had a very nice experience with my transportation to and from our hotel to the airport. They were on time to pick us up and our driver Julio (or Brad Pitt, as he liked to call himself) was super friendly. He liked to ask us questions about the English language to make his Spanglish better. He gave us a... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Heather D, We are glad you enjoyed the service of our Mayan Brad Pitt. Thank you for your comments that will help us to improve our services. Kind regards, More

Chantilly, Virginia
1 review
1 of 5 stars Reviewed June 29, 2014

We were delighted to receive a rose and bottled water upon arrival. However, we ended up having to wait 30 minutes in the van until we could leave. What's worse is that they never picked us up for our scheduled departure time!!! We ended up having to take a taxi back to the airport and made it to our gate... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Aminorchord, Depending on your hotel, it might take more time to leave from the airport to your hotel, so not sure if the time you wait was correct. Regarding the departure, we tried to find your reservation with the information you provided in your comment but we couldn´t. We kindly ask you to send us your comments to customerservice@mayaland.com... More

West covina
1 review
1 of 5 stars Reviewed June 26, 2014 via mobile

My daughter paid for two tours and the first one they weren't picked up due to "system failure." The second they didn't bother to call them to tell them they were their much earlier than their scheduled time of arrival. Now she can't get a refund from them. PLEASE BOOK ELSEWHERE!!!!

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Destination555, We are sorry to read about this situation. Please ask to your daughter to write us at customerservice@mayaland.com for providing more details . We will certainly give her a response in a timely manner. Kind regards, More

Puyallup, Washington
Senior Reviewer
7 reviews 7 reviews
4 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2014

Booked our Chichen Itza excursion through Orbitz with these guys and it was a hassle free experience. Pick up from the hotel was on time and the van was really comfortable and not over crowded. Our driver Javier was very informative on the way there and considering the almost hurricane force rain with almost zero visibility on the way back,... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Chaching1197, Thank you for recommending us! Javier will be glad to know that you mentioned him. Kind regards, More

Walsall, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 7, 2014

After a long flight we weren't expecting another 2 and a half hour journey. A Thomsons rep to greet us and explain our first week without a Thomsons rep would have been appreciated. We didn't realise our lovely, shy transfer driver would be with us for the week. There were only 4 of us and we are grateful that the... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear Patricia M, We really appreciate the time you took to write a review of our services. We are glad you enjoyed your week tour with us. We will share your kind comments with Demetrio and Daniel. Kind regards, More

East Grinstead, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2014

We had a wonderful week with Adrian and Luis. From start to finish they were attentive and full of interesting information. Would definitely advise anyone wanting to see the amazing sites to do the weeks tour as odd days out from the beach hotel will not do the Mayan sites justice, and if you are lucky enough to have our... More

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GLCustomer_service, Customer Service at Gray Line Tours, responded to this review

Dear twiddy100m, Your comments made our day! Thank you for sharing your experience. Kind regards, More

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