When traveling, especially (but not exclusively) out of the country, I like to make arrangements ahead of time (I use Expedia mostly) to have a service take me to my hotel and also back to the airport. I find it better that way as you don't have to "negotiate" prices with taxicab drivers. On this trip, I used Gray Line... More

My two girlfriends and I stayed at Barcelo in Puerto Vallarta mid-August 2012. We paid the extra $30 on expedia (where we booked tix/hotel) to get round trip travel to the hotel/airport, and it was totally worth it. We were picked up right outside the customs in PV and brought directly to our hotel. Upon our return, we were picked... More

When we booked our trip through Expedia, we were hooked up with Gray Line to transport us from the airport to our hotel. Bruno was really helpful to us. He gave us so much information to help make our trip more enjoyable, including safety tips and ways to avoid the timeshare people. We found this company to be very reliable... More

We recently rented a villa in Puerto Vallarta with my extended family (14 people). We had made arrangements ahead of time with Gray Line for transportation from the airport to our villa and everything went off without a hitch. Even with different families arriving at different times, we all navigated the airport without any problems because we had received such... More

I worked with Oscar Hernandez and he was great. He was very efficient and pleasant in all our conversations. He was responsive immediately when I had a question while on the trip. We always felt safe and confident during our trip. Oscar set up our tours to Outdoor Adventures for zip lining and a day trip to Marietas for snorkeling.... More

terrible service, the fee is twice what you pay using local taxi. late and no apologies

OK, I know I'm going to get all sorts of comments on this but here it goes. I recently visited Puerto Vallarta for the first time with my wife and 12 year old daughter. Normally we go to Playa del Carmen. Anyway, I hated the constant high pressure excursion sale pitches. I finally booked a zip-line tour and a sunset... More

We arrived in PV on May 11. We followed the instructions and after customs saw the Gray Line counter. We were encountered by a yoiung man who stood behind the Gray Line counter and commenced to give us a spiel on time shares. I told him we were tired and we just wanted to go to our hotel. He said... More

At first we thought Gray Line was very helpful; they picked us up promptly from the airport and took us to the hotel. They also helped us book a snorkel tour with Kon Tiki of Banderas Bay Tours, which turned out to be a huge waste and our biggest disappointment of the trip. We each paid $40. The boat we... More