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Address: New Providence Island
Phone Number: (242) 363-3000
Website

TripAdvisor Reviewer Highlights

Read all 143 reviews
Visitor rating
  • 42
    Excellent
  • 37
    Very good
  • 29
    Average
  • 19
    Poor
  • 16
    Terrible
Not worth the $

Service was average. Not worth the price they charge. The facilities are not co-ed which suxs especially when you are going to couples massage. The spa didn't carry cucumber... read more

3 of 5 starsReviewed April 30, 2015
Jin3sh
,
Jessup, Maryland
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143 Reviews from our TripAdvisor Community

Date | Rating
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English first
Jessup, Maryland
Senior Reviewer
9 reviews 9 reviews
5 attraction reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 30, 2015

Service was average. Not worth the price they charge. The facilities are not co-ed which suxs especially when you are going to couples massage. The spa didn't carry cucumber slices for relaxation which was weird. Didn't meet our expectations.

Was this review helpful? Yes 2
Boston, Massachusetts, United States
Contributor
15 reviews 15 reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 23, 2015

My daughter & I have visited this spa in our past visits to Atlantis. This time our experience was so disappointing that it's hard to believe it's the same spa. I walked in to make appts for both of us the following day. They said they had plenty of appts available for the next few days. This should have tipped... More 

Was this review helpful? Yes 2
New York City, New York
Top Contributor
137 reviews 137 reviews
50 attraction reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 7, 2015

You must take a few hours & book an appointment while staying at the Atlantis! Request Enga for your treatment as she was awesome! Go at least an hour before your appointment to enjoy the steam room & sauna area!

Was this review helpful? Yes 2
Jamesport, Missouri
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 18, 2015

Overpriced and nail tech acted as if this was her first time ever doing a manicure and didn't seem concerned about my satisfaction at all. Nail tech kept getting up and leaving me setting. Not impressed with the looks of my nails once manicure was done. I expected much better service for the setting and price. Simply unhappy with overall... More 

Was this review helpful? Yes 2
Tupelo
Top Contributor
100 reviews 100 reviews
27 attraction reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 30, 2015

I tried a massage at Mandara as I typically do when traveling. The quality of my therapist was novice at best. The price was inflated for what I classify as a very average experience. I felt rushed from the moment I checked in. I can't speak for all of the services that this spa provides, but I can say I... More 

Was this review helpful? Yes 2
boston ma
Contributor
20 reviews 20 reviews
3 attraction reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 16, 2015

Waste of $$. The first 2 services that i requested were "not available". The service I did have was not as it was described. Treatment room was extremely small. disappointing...

Was this review helpful? Yes 2
Cromwell, Connecticut
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 3, 2015

When you visit the Mandara Spa, keep an eye on your wallet, or you will be sorry. My wife and I ordered an in-suite couple’s massage while on our vacation at Atlantis. When we were presented with the bill, they provided one number on the bill (not itemized; just 1 number) which looked extremely high, but I made the dire... More 

Was this review helpful? Yes 5
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 31, 2014 via mobile

Spa experience was seriously lacking. The line I in process took la long time, the locker room facilities were in poor shape, the hot tub in the women's locker room was not working, and in the men's room they were out of robes. In the unisex waiting area there was trash, empty cups and plenty of workers walking around not... More 

Was this review helpful? Yes 2
DC
Top Contributor
160 reviews 160 reviews
86 attraction reviews
139 helpful votes 139 helpful votes
1 of 5 stars Reviewed November 29, 2014

I got a Swedish massage, which was in "special" for $99 plus mandatory 20% gratuity, paid in advance (regardless of service?) Then I paid for the "add-in" of the conditioning foot treatment. What that meant was I paid an extra $40 and she focused on the feet for 10 minutes. Of the 50 minute massage I had already paid for.... More 

Was this review helpful? Yes 3
Frederick, Maryland
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2014

Having spent a week at the Atlantis and a morning getting a facial at the spa. I agree with the customer service at the whole resort being poor for the cost but at the Spa it was alright . There are not enough chairs in the spa and they do not tell you you can go upstairs to the direct... More 

Was this review helpful? Yes 1

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