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Address: Road Town, Tortola
Phone Number: (284) 494-4454
Website

TripAdvisor Reviewer Highlights

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  • 16
    Excellent
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    Very good
  • 25
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    Terrible
Ok

Ferry comfortable, with padded chairs. All seats were inside, with good a/c. Do not use Smith's Ferry for tight airport connections!!! Our ferry from Tortola, BVI was an hour and... read more

3 of 5 starsReviewed February 8, 2015
KenelmWinslow
,
San Antonio, Texas
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119 Reviews from our TripAdvisor Community

Date | Rating
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English first
Calgary, Canada
Senior Contributor
40 reviews 40 reviews
17 attraction reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 6, 2015

we took this ferry from West End to Charlotte Amalie. at first the ferry looks older and smaller than some of the others, but our ride was smooth and we felt totally safe. we were warned about sitting on the port side of the boat and sea spray, but when we got wet the second person from Smith's on the... More 

Was this review helpful? Yes 1
Sarasota, Florida
Top Contributor
56 reviews 56 reviews
24 attraction reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 18, 2015

I have taken this and other ferries between St. Thomas and Tortola. I have had no difficulties at all with the ride, service, baggage, etc. My only concern is if they will run. They cancel and change times on occasion without notice so it is sometimes difficult to plan.

Was this review helpful? Yes
St. Petersburg, Florida
2 reviews
1 of 5 stars Reviewed February 15, 2015

Our ferry was originally scheduled to leave at 11:30 from Road Town to St Thomas. It was cancelled without our knowledge. We then took a taxi to West End to catch their next ferry. It was also then cancelled. We ended up taking another company because we were tired of dealing with Smith's. All of the locals I talked to... More 

Was this review helpful? Yes
San Antonio, Texas
2 reviews
3 of 5 stars Reviewed February 8, 2015

Ferry comfortable, with padded chairs. All seats were inside, with good a/c. Do not use Smith's Ferry for tight airport connections!!! Our ferry from Tortola, BVI was an hour and fifteen minutes late!!! We will miss lunch because of it!!! They offered no compensation. If you use them make sure you have plenty of time!!!

Was this review helpful? Yes
Chicago,Il
Contributor
14 reviews 14 reviews
8 attraction reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed February 8, 2015

Worst company ever! Beware! We showed up to Road Town Tortola to find out they cancelled our ferry. They took us by taxi to West End Tortola to get another ferry. We stood around there for over an hour past the time the ferry was scheduled to leave. They told us "it will be 15 min late" which is their... More 

Was this review helpful? Yes
Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
4 attraction reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 3, 2015

My wife and I thought it would be fun to get away from the normal tourist crowd in St. Thomas and adventure over to Tortola, where we could be with more of the locals. Smiths Ferry had the only times that looked good to us so we booked online. When we got to the Ferry port in Charlotte Amalie, the... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
1 of 5 stars Reviewed January 30, 2015

I have to travel monthly to BVI from states and continually hear about bad experiences with this company! Recently i had to use the and had bad experiences on BOTH ends of my round trip ticket from St Thomas. On way there, they moved the schedule up 1hr 15 min! I almost missed the ferry! They THREW all of the... More 

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Montreal, Canada
Senior Contributor
23 reviews 23 reviews
11 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2015

A very clean quick trip its 1 hour from St Thomas to Road town BVI, but its well worth that i would suggest staying in BVI overnight though as for a day trip its way to quick as the last sailing back is at 1430. Thats what we will be doing next time is either staying in St Thomas for... More 

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Atlanta, GA
Senior Reviewer
10 reviews 10 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 22, 2015

I would suggest the direct ferry. A friend who had not used the ferry before purchased my tickets for me (round trip...not something I would have purchased). We had to make a stop at West End from STT. The ferry was very old and no outside seating. The return trip had us taking a taxi to West End because they... More 

Was this review helpful? Yes 1
Ottawa, Canada
Senior Contributor
35 reviews 35 reviews
11 attraction reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 14, 2015

We arrived into STT yesterday (Tues 13 Jan) and got to the ferry terminal to take a ferry to Road Town, BVI. Had two choices - the Native Sun 4:15pm regular ferry or Smith's Fast Ferry at 4:30pm. On the advice of some locals, we bought ticket's for Smith's. 4:15pm saw the large Native Sun ferry leave on time. Open... More 

Was this review helpful? Yes 4

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Road Town, Tortola
Tortola, British Virgin Islands
 
Charlotte Amalie, St. Thomas
 

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