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Address: 1054 Ashford Ave, San Juan 00907, Puerto Rico
Phone Number: +1 787-722-8433
Website
Today
9:00 am - 6:00 pm
Closed now
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Hours:
Sun - Sat 9:00 am - 6:00 pm
Description: We Welcome You to ZEN SPA - the leading premier spa in Puerto Rico! We...
We Welcome You to ZEN SPA - the leading premier spa in Puerto Rico! We invite you to experience ZEN SPA where wellness, personal care and beauty are combined in an atmosphere of pure calmness. Imagine opening the doors to the perfect and peaceful oasis where all your senses are awakened. From the moment you enter ZEN SPA, your sense of smell is stimulated with the therapeutic scents of essential oils. The use of natural colors and fibers is easy on the eyes, a complement to the simplicity and purity of the Asian-inspired decor. Your ears dance with the soft sounds of nature that are gifts to your soul, instantly altering your state of mind and easing tensions. Fresh fruit, herbal tea and water revitalize your sense of taste. Soothing facials and body treatments stimulate your sense of touch and energize your skin.
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TripAdvisor Reviewer Highlights

Read all 37 reviews
Visitor rating
  • 8
    Excellent
  • 5
    Very good
  • 7
    Average
  • 5
    Poor
  • 12
    Terrible
Ripoff

They charge you for services you didn't even have!! When I called them to explain that they overcharged me, they finally offered me a cash reimbursement of $21. I asked if they... read more

3 of 5 starsReviewed April 1, 2015
teach2015
,
Geneva, New York
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37 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
Geneva, New York
1 review
3 of 5 stars Reviewed April 1, 2015

They charge you for services you didn't even have!! When I called them to explain that they overcharged me, they finally offered me a cash reimbursement of $21. I asked if they would just credit my visa, the card I paid the original bill with, they refused citing an additional transaction fee they would have to pay their bank. Also... More 

Was this review helpful? Yes
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Thank you for taking time to let us know about your experience at Zen Spa in Puerto Rico. We truly value your comments and on behalf of our entire spa staff sincerely apologize for any inconvenience. We would like to learn more about your refund transaction as the procedure described in your review does not follow our corporate policies and... More 

San Juan, Puerto Rico
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2015

Zen spa is very clean and professional. There is always someone who speaks English at this Spa. They have a couple of different locations, and I have been to them all. My favorite is the one located at the Sheraton near the convention center. The prices at this one are more expensive than the Zen Spa locations in Condado and... More 

Was this review helpful? Yes
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

We appreciate taking time to let us know about your experiences at Zen Spa. Our mission is to be the perfect oasis to pamper body, mind and soul beyond expectation to make you look good and feel your best. We appreciate your business and look forward to your next visit at Zen Spa. More 

2 reviews
3 of 5 stars Reviewed March 5, 2015

My husband and I are on vacation and wanted some pampering and relaxation. We booked a couples massage, and while the massage was great, the room was freezing! I was so unbelievably cold in the room where we got our massage. This was supposed to be a relaxing massage but neither of us could relax because we felt like ice... More 

Was this review helpful? Yes
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

We appreciate taking time to let us know about your experience at ZEN SPA in Puerto RIco. We truly value your comments and on behalf of our entire team sincerely apologize for this situation. At ZEN SPA we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet yours and our own expectations. As a testament to our... More 

Cleveland Ohio
Top Contributor
149 reviews 149 reviews
31 attraction reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 21, 2015

This is a very nice spa with separate areas for men and women. I got a last minute appointment for a massage and pedicure through my hotel. When she set it up for me she told me they have steam and sauna as well. I wasn't offered the steam or sauna but the massage was excellent the room and entire... More 

Was this review helpful? Yes
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Thank you for taking time to let us know about your experience at ZEN SPA in Puerto Rico. We truly value your comments and will make sure we share with our spa team. We are extremely happy that you enjoyed our new pedicure menu. We deeply value your relationship with ZEN SPA and are committed to providing you with the... More 

Nantucket, Massachusetts
Reviewer
5 reviews 5 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2014

Just a few days after our great experience at Euforia Spa just down the street, my wife and I booked a couples massage and a manicure for my wife at Zen Spa. Initially I was impressed with the much larger lobby, store and many treatment areas but the facilities showed signs of aging and could have been kept better looked... More 

Was this review helpful? Yes
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

We appreciate taking time to let us know about your experience at ZEN SPA in Puerto Rico. We truly value your comments and on behalf of our entire team sincerely apologize for this situation. At ZEN SPA we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet yours and our own expectations. We will be taking immediate... More 

Oakdale, New York
Contributor
11 reviews 11 reviews
4 attraction reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 28, 2014

We ordered a couples massage for $200.00. Their idea of it was me in one room, my husband in another with a door open in between. The massage was the worst we have ever received in our lives. It was as if neither masseuse had been formally trained. There were times I thought my masseuse left the room he took... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 11, 2014

My husband is here in San Juan for work and I am visiting. I decided to book a spa day and just relax. My first mistake was not reading the reviews... I've never had such a horrible spa experience. I booked a 55min facial, 55min massasges and a pedicure. I check in and they give me a robe and sandals... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2014

Services were great... overall! Our packaged included: 6 minutes in the sauna 6 minutes in the stream room 55 minute massage The environment is very "zen" like to say the least. The entire staff was kind and very professional. My only cons are: The room where our massages were held was cold and after the massage you're hurried out... no... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 17, 2014

We book and show for our massages (wife and I) on time. First we wait 20 minutes to check in. Then, they did't have therapists available. No call, nothing. Then they attempt to switch us to a different treatment. Terrible place. No respect for the customer.

Was this review helpful? Yes 2
San Juan, Puerto Rico
Senior Contributor
23 reviews 23 reviews
3 attraction reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed October 25, 2014

If you want to relax and have a healing experience I would advise you to stay away from this place. Shop around. There are several better spas in the area. The staff is unprofessional and if you file a complaint, the management will simply ignore it. The cleanliness of the spa is dubious at best. It is not a matter... More 

Was this review helpful? Yes 3

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