We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: Donald Sangster International Airport, Montego Bay 99999, Jamaica
Phone Number: 876-619-1565
Website
Description: A uniquely Jamaican, first class lounge experience.Imagine escaping from...
A uniquely Jamaican, first class lounge experience.Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
read more
Visit Club Mobay Departure Lounge like an insider
Top Rated
$30*
and up
Layover Lounge Access: Club Mobay at Sangster International...

TripAdvisor Reviewer Highlights

Read all 2,521 reviews
Visitor rating
  • 1991
    Excellent
  • 368
    Very good
  • 105
    Average
  • 30
    Poor
  • 27
    Terrible
The only way to fly

As soon as we went to the Club Mobay information booth, our host took us on the fast track through customs and directed us to the lounge located very closely to our departure... read more

5 of 5 starsReviewed April 24, 2015
Linda01201
,
Pittsfield, Massachusetts
via mobile
Add Photo Write a Review

2,521 Reviews from our TripAdvisor Community

Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Pittsfield, Massachusetts
Contributor
11 reviews 11 reviews
4 attraction reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2015 NEW via mobile

As soon as we went to the Club Mobay information booth, our host took us on the fast track through customs and directed us to the lounge located very closely to our departure gate. We were in the adult lounge and another lounge was available for families. The people were courteous and helpful. The food available was plentiful and varied... More 

Was this review helpful? Yes
Aurora, IL
Contributor
20 reviews 20 reviews
3 attraction reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 24, 2015 NEW

You side step all the lines... literally all of them! Talk about convenience and the lounge has free wi-fi, food and alcohol. Nice way to wait for your flight departure. :)

Was this review helpful? Yes
Hanna, Indiana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed April 24, 2015 NEW

Let me start off by saying that the staff was very nice and helpful. However our plane was delayed, not their fault, but we emailed them and tried to call to let them know and could not get ahold of anyone. So upon arrival they were not there to meet us as arranged. We did get it sorted out quickly... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed April 24, 2015 NEW via mobile

My mom and I had the pleasure of lounging in Club Mobay before our departure on the 23rd of April 2015 and personally, it was the most hospitable environment I've been in in ages. It almost felt like I was at a hotel! The staff were very friendly and welcoming, clean environment to lounge in and the food was delicious.... More 

Was this review helpful? Yes
Huddersfield, United Kingdom
Contributor
18 reviews 18 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 24, 2015 NEW

I have been in better airport lounges and I have been in worse, got bored of being in here after a while so ended up walking around the airport, the staff are very nice though.

Was this review helpful? Yes
Senior Contributor
44 reviews 44 reviews
6 attraction reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 24, 2015 NEW

We were given Club Mobay as a wedding gift as and add on to our honeymoon. When we landed in Jamaica there was a rep waiting for us and we were whisked past all the queues in customs and fast tracked to the sandals lounge. On leaving Jamaica we again were whisked to the front of queues and it was... More 

Was this review helpful? Yes
Wisconsin
Contributor
16 reviews 16 reviews
3 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2015 NEW

I've used Club Mobay for both arrival and departure each time I've traveled to Jamaica. It's so worth it! Upon arrival, your personal representative greets you, reviews your papers and expedites your trip thru customs.Then you enjoy a drink and snack until your ride comes. For departure, you just hang out in the lounge until your plane boards. Well worth... More 

Was this review helpful? Yes
Kandice J, Manager at Club Mobay Departure Lounge, responded to this review

Dear Guest, What a great review - thank you! We at Club Mobay are always thrilled when our guests have the great experience that they deserve when visiting our lounge. We hope you had a great time in Jamaica and that we’ll see you again soon. Warm Regards, Kandice from Club Mobay More 

Contributor
14 reviews 14 reviews
4 attraction reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 23, 2015 NEW

We paid about 75 U.S. Dollars, which when you see the prices in the airport it's worth it, great service.... Unlimited drinks and snacks, TV and wi if.... We where delayed for 45 minutes so it was even more relaxing...

Was this review helpful? Yes
Kandice J, Manager at Club Mobay Departure Lounge, responded to this review

Dear Guest, Thank you so much for your review. We are thrilled you enjoyed the amenities offered and happy to know you found our service worth the while. We are really heartened to know that you were able to relax and have a pleasant experience despite a delayed flight. Our staff works hard to ensure that your time at the... More 

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
7 attraction reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 23, 2015 NEW

We saw some people using it upon arrival and definitely would do it w/ kids. The lines were not too bad since it's not peak season but would probably do it just for the bypass during peak season. You are so excited to get to your resort then stuck in lines! I wouldn't use the lounge on arrival but departure... More 

Was this review helpful? Yes
Kandice J, Manager at Club Mobay Departure Lounge, responded to this review

Dear Guest, Thanks so much for choosing Club Mobay during your visit to Jamaica. We are pleased that you enjoyed our services and amenities. We are glad to know that our services offered you an opportunity to relax before your flight. We hope you enjoyed your time in Jamaica and we look forward to welcoming you again very soon. Warm... More 

TORONTO
Senior Contributor
26 reviews 26 reviews
7 attraction reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 23, 2015 NEW

We were whisked away as we got off the plane and indeed fast tracked through customs. The lounge was lovely and got to freshen up and had a drink. Unfortunately there is no coordination between the lounge and the companies that run the bus transportation to the resort so we were told we should get on the bus as soon... More 

Was this review helpful? Yes

Travelers who viewed Club Mobay Departure Lounge also viewed

Ocho Rios, Saint Ann Parish
Montego Bay, Saint James Parish
 
Montego Bay, Saint James Parish
Montego Bay, Saint James Parish
 

Been to Club Mobay Departure Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Club Mobay Departure Lounge and other visitors
62 questions
Ask a question

See all questions (62)

Questions? Get answers from Club Mobay Departure Lounge staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?