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Hotel New Otani Garden

Neighborhood:
Akasaka / Roppongi
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Address: 4-1 Kioi-cho, Chiyoda 102-0094 , Tokyo Prefecture
Phone Number: +81 3-3265-1111

TripAdvisor Reviewer Highlights

Read all 69 reviews
Visitor rating
  • 27
    Excellent
  • 24
    Very good
  • 18
    Average
  • 0
    Poor
  • 0
    Terrible
Friendly and well located

We stayed here as part of a cruise and stay holiday. Transfer from Narita was easy using the Airport Limousine service. A friendly welcome from all the staff on arrival. The hotel... read more

4 of 5 starsReviewed October 18, 2014
Leigh O
,
London, United Kingdom
via mobile
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69 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Top Contributor
83 reviews 83 reviews
16 attraction reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 18, 2014 via mobile

We stayed here as part of a cruise and stay holiday. Transfer from Narita was easy using the Airport Limousine service. A friendly welcome from all the staff on arrival. The hotel covers 10 acres with two connected sites, the Garden Tower and the Executive House. The gardens are lovely though not all areas are accessible. We did not eat... More 

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Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 18, 2014

This hotel is mind boggling. The service is very fast. The breakfast has good food. The lobby nicely decorated.

Was this review helpful? Yes 1
Gravesend, United Kingdom
Top Contributor
365 reviews 365 reviews
58 attraction reviews
272 helpful votes 272 helpful votes
4 of 5 stars Reviewed April 30, 2014

There seems to be duplication between this site and the New Otani Garden Tower site, both of which contain reviews of this hotel even though this site is really for the garden and not the hotel. Nevertheless, I repeat the review of the hotel I posted on the other site (I wouldn't want you to miss it!) This is a... More 

Was this review helpful? Yes 2
Brasilia, DF
Contributor
14 reviews 14 reviews
4 attraction reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 10, 2014

The hotel is good, clean average rooms, staff is friendly and it is located at a walking distance from Nagata-cho and Akasaka-mitsuke subway lines, which will take you virtually anywhere in Tokyo. But I think it's sort of pricey for what it offers. I would expect larger and more contemporary rooms. Breakfast, for example, was not included during my stay.... More 

Was this review helpful? Yes 1
Zionsville, Indiana, United States
Top Contributor
92 reviews 92 reviews
17 attraction reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 21, 2014 via mobile

Stayed here for two nights on a first ever trip to Tokyo. The place is huge. Lots of guests coming and going. Room was fine although bathroom was a bit small but the shower water pressure was fantastic. The only small complaint was that at the breakfast buffet at the Garden Lounge apparently there is an extra charge for an... More 

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Ponce
Senior Reviewer
8 reviews 8 reviews
7 attraction reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2013

I'll be direct to the point. Amazing service, beautiful design and architecture, friendly people, and close to the subway and stores. The rooms are spacey, I would love to live in a place like that. Is a nice place to stay with an amazing garden. You should stay there without a doubt.

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S of England
Senior Contributor
22 reviews 22 reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 11, 2013

Stayed here for the best part of a week in late September, early October. The room was clean, spacious but missing an iron and ironing board but who comes on a business trip to do ironing....I do, at least to look smart. The hotel is large and has several restaurants. Breakfast had a large choice of Japanese and American with... More 

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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

Great hotel, huge rooms, great selection of restaurants, excellent location on the subway line, near Akasaka district. Free Wifi, gorgeous Japanese garden, very helpful conceirge

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Honolulu, Hawaii
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 24, 2013

Room was great with an authentic Japanese style bath and housekeeping was extremely attentive to our requests. As other people have mentioned, meals are expensive but there is a Starbucks and a couple of other options near Akasaka Mitsuke station. I was disappointed that they don't have wireless wifi available in the rooms. Also, if you want to go for... More 

Was this review helpful? Yes 1
Helsinki, Finland
Top Contributor
72 reviews 72 reviews
23 attraction reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 25, 2013

We stayed a few days here as we wanted a little better hotel for our last days in Tokyo. The hotel is unnecessarily huge and meant for businessmen with a lot of money to spend. Our 38th floor room was very good with mini bar, TV etc. Lifts were very slow as they were under construction. Like in other business... More 

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Staying in Akasaka / Roppongi

Neighborhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.