I have stayed at the Black Horse a few times and always found it perfect. This morning there was nine inches of snow. All the staff helped guests to dig and tow cars out. Totally beyond the call of duty. Brilliant people. Thanks to them I made it home! more

We arrived and told where our rooms were, we went up two flights of stairs to find a double room where someone had urinated in the sink and up on to the cup holders. The bath had not been cleaned and blood where someone had shaved in the shower - was still on the walls - the bed had not... more