First they put us in the old section that smelled very musty. We didnt like at all so we changed to a different section that was much better, but experienced a leak from the cieling. Service is very poor. waited 4 hours for towels after i made a couple of calls. Then i had to make my way to the... more

I recently stayed at the Hotel Frances in the Colonial Zone from November 12-14th and was very impressed with the location and the entire staff ,(I was given a cold compress towel and a cool drink upon arrival)the gardens..amazing..the room,decor and style amazing..I have been to Santo Domingo many times before but this was my first stay at Hotel Frances..I... more