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Southwest Airlines

TripAdvisor Rating

4.0 of 5 stars 1,110 ratings 79% recommend

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Traveler ratings for Southwest Airlines

4.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
2.0 of 5 stars In-flight amenities
4.0 of 5 stars Reasonableness of fees

About Southwest Airlines

Southwest Airlines is an industry-leading low-cost carrier headquartered in Dallas, Texas. Known for its exemplary customer service, Southwest operates more than 3,400 flights daily, serving 94 destinations across the United States and six additional countries.

According to the U.S Department of Transportation, Southwest Airlines is the largest U.S. carrier based on the number of domestic passengers carried. By getting rid of traditional benefits such as seat assignments and meals, the company helped usher in an era of more affordable air travel and became a pioneer in the low-cost carrier.

Southwest operates one of the largest fleets of Boeing aircraft in the world, the majority of which are equipped with WiFi. This allows passengers to use their own devices to access streaming music by Beats Music and watch on-demand movies and TV shows. Other perks include no fees on the first two pieces of checked luggage and no reservation change fees, although fare differences might apply.

Book Southwest Airline fares by phone at 800-I-FLY-SWA

Class of Service

Southwest Airlines provides one-class service on its flights.

  • There are no assigned seats
  • Southwest doesn’t charge for the first two checked bags, and there are no reservation change fees, although fare differences may apply.
  • Aircraft are equipped with satellite-based Wi-Fi providing gate-to-gate connectivity while flying over the United States.
  • Passengers who purchase Business Select fares enjoy priority boarding, a premium drink coupon, double points per dollar for Rapid Rewards, and Fly By Lanes for priority security checkpoint access.
  • Passengers can purchase EarlyBird Check-In for a fee, which will automatically check you in 36 hours before departure and improve your seat selection options upon boarding.

Food and Drink

Complimentary non-alcoholic beverages and snacks, and alcoholic beverages are available for purchase.

In-Flight Technology

Southwest aircraft are equipped with satellite-based WiFi providing gate-to-gate connectivity while over the United States. Passengers can use their personal devices to access streaming music provided by Beats Music or to view video on-demand movies and television shows, as well as nearly 20 channels of free, live TV.

View Southwest Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Southwest Airlines' fleet includes the following aircraft types*:

B737-300, -500, -700, and -800
- There are over 600 737s in Southwest's fleet, all of which feature one class of service.

*Please note that Southwest may have several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Southwest Airlines partners with the Mexican carrier Volaris to provide connecting service to destinations in Mexico.

Customer Loyalty Program

Rapid Rewards is Southwest Airlines' frequent flyer loyalty program.

  • You can earn points by flying Southwest Airlines, by purchasing products or services from participating partners, and by using an affiliated credit card.
  • The amount of points earned is based on the fare and fare product purchased. The number of Rapid Rewards Points needed to redeem for flights varies based on factors such as destination, time, day of travel, and availability.
  • Points can be redeemed for travel and other awards.
  • Points do not expire if you fly Southwest or earn points through partners at least once during a 24-month period.
  • Membership levels are A-List, A-List Preferred and Companion Pass. These membership levels are attained by flying 35,000, 70,000 and 110,000 Tier Qualifying Points.
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