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Vietnam Airlines

TripAdvisor Rating

3.0 of 5 stars 183 ratings 58% recommend

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Traveler ratings for Vietnam Airlines

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
3.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
2.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Vietnam Airlines

Vietnam Airlines was founded in 1956 and is headquartered in Hanoi. The national airline of Vietnam operates its hubs and focus cities at Hanoi, Ho Chi Minh City, Da Nang, Hong Kong and Tokyo-Narita. Vietnam Airlines provides service to approximately 20 destinations in Vietnam and more than 25 international destinations in Asia, the United States, Europe and Australia.

Class of Service

Vietnam Airlines provides up to three classes of service on its flights.

Business Class

Business Class passengers enjoy angled lie-flat seats on Vietnam Airlines' B777s and recliner seats on other aircraft. Passengers also enjoy priority check-in, baggage handling and boarding, lounge access and complimentary food and beverage service on flights longer than one hour.

Deluxe Economy Class

Deluxe Economy Class is available on Vietnam Airlines' B777s. Passengers in Deluxe Economy Class enjoy a wider seat pitch and more recline than Economy Class passengers. Complimentary food and beverage service is provided on flights longer than 90 minutes.

Economy Class

Economy Class passengers enjoy complimentary food and beverage service on flights longer than 90 minutes.

Food and Drink

Complimentary snack and beverage service is provided to Business Class passengers on flights over 60 minutes, and a hot meal will be served on flights over two hours. On flights to and from Europe, Japan, Korea and Australia, the menu will feature a combination of European and Asian foods.

Passengers traveling in Deluxe Economy Class and Economy Class will be served a snack and beverage on flights over 90 minutes and a meal on flights over two hours.

Entertainment

In-flight entertainment is available on international flights longer than three hours. Vietnam Airlines' B777s have personal video screens, featuring movies, television programs and games.

In-Flight Technology

In-seat EmPower ports are available on select B777 aircraft, and you will need an adapter to plug in a laptop. Satellite phone service is available on Vietnam Airlines' B777s for a fee.

View Vietnam Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Vietnam Airlines' fleet includes the following aircraft types:

A320 and A321
Vietnam Airlines' fleet includes more than thirty-five A320s and A321s, which provide two classes of service and are used on routes within Southeast Asia and to Hong Kong.
A330
Vietnam Airlines operates approximately ten A330s, which feature two classes of service and are used on routes within Vietnam and to Northeast Asia, the Middle East and Australia.
B777
There are approximately ten B777s in Vietnam Airlines' fleet, and they provide three classes of service.
Fokker 70
Vietnam Airlines' Fokker 70s have a single-class configuration and are used on short-haul flights.
ATR 72
The ATR 72s in Vietnam Airlines' fleet can seat up to 68 passengers in a single-class configuration.

Partner Airlines

Vietnam Airlines has been a member of the SkyTeam global alliance since 2010. SkyTeam's member airlines include:

  • Aeroflot
  • AeroMexico
  • Air Europa
  • Air France
  • Alitalia
  • China Airlines
  • China Eastern
  • China Southern
  • Czech Airlines
  • Delta Airlines
  • Kenya Airways
  • KLM
  • Korean Air
  • TAROM
  • Vietnam Airlines

Vietnam Airlines has codeshare agreements with many SkyTeam airlines and several other airlines, including the following:

  • Cambodia Angkor Air
  • Cathay Pacific
  • Garuda Indonesia
  • JAL
  • Lao Airlines
  • Philippine Airlines
  • Vietnam Air Service

Customer Loyalty Program

Golden Lotus Plus is Vietnam Airlines' frequent flyer loyalty program.

  • You can earn miles by flying Vietnam Airlines and SkyTeam partners.
  • Miles can also be earned by purchasing products or services from participating hotel, car and telecommunications partners and by using an affiliated credit card.
  • Miles can be redeemed for travel and other awards.
  • Miles expire on the last day of the month two years after being credited to your account.
  • Membership levels are Silver, Titanium, Gold and Platinum. Silver is the entry level for all Golden Lotus Plus members. Titanium membership is attained by flying 15,000 qualifying miles or 20 eligible flights in a 12-month period. Gold membership is attained by flying 30,000 qualifying miles or 30 eligible flights in a 12-month period. Platinum membership is attained by flying 50,000 qualifying miles or 50 eligible flights in a 12-month period.
    • Perks for Titanium, Gold and Platinum members include upgrade privileges, bonus mileage and priority services at the airport. Gold and Platinum members also receive lounge access.
    • Titanium and Gold members are recognized at the SkyTeam Elite level.
    • Platinum members are given SkyTeam Elite Plus status when flying on SkyTeam partners and have access to a SkyTeam lounge if traveling on an international flight.
  • You can buy and transfer miles for a fee.
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