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US Airways

TripAdvisor Rating

2.0 of 5 stars 1,265 ratings 27% recommend

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Traveler ratings for US Airways

2.0 of 5 stars Value
2.0 of 5 stars Check-in experience
2.0 of 5 stars Punctuality
2.0 of 5 stars Baggage handling
2.0 of 5 stars Seat comfort
2.0 of 5 stars In-flight service
2.0 of 5 stars In-flight amenities
2.0 of 5 stars Reasonableness of fees

About US Airways

US Airways is a major U.S. carrier headquartered in Tempe, Arizona with hubs in Charlotte, Phoenix and Philadelphia. Together with its wholly-owned subsidiaries, Piedmont Airlines and PSA Airline (both operating as US Airways Express), US Airways flies to more than 200 destinations in 45 countries. On weekdays, US Airways offers hourly Shuttle service between Boston, New York and Washington DC with a more limited schedule on weekends.

US Airways traces its roots back to All American Aviation, which flew mail service to small communities in western Pennsylvania and the Ohio Valley in the late 1930s. More recently, US Airways and America West merged in 2005, retaining the US Airways name but moving the corporate headquarters from the Washington DC metro area to America West's hometown of Tempe.

Class of Service

US Airways provides two classes of service on many flights.

Envoy Class

Envoy Class is US Airways' international business class. Passengers in Envoy Class enjoy priority security clearance, boarding and baggage handling, complimentary meals and alcoholic beverages, on-demand entertainment and depending on the aircraft, either fully horizontal lie-flat or angled lie-flat seats. Envoy passengers also have access to a dedicated Envoy Lounge in Philadelphia, or a partner business class lounge in other airports,

First Class

First Class is available on most flights within the United States, Mexico, Latin America and the Caribbean, and it is being added to most of the US Airways Express fleet. First Class passengers enjoy priority security clearance, baggage handling and boarding as well as wider seats with more legroom. Complimentary meals are served on flights over 3.5 hours (between the hours of 5 a.m. and 8 p.m) and audio/video entertainment is available on routes to Hawaii.

Coach Class

Passengers in Coach Class can purchase ChoiceSeats for a fee. ChoiceSeats have the same legroom as other coach seats but are mostly window and aisle seats located closer to the front of the aircraft.

Food and Drink

Complimentary meals are available for all passengers on transatlantic flights.

Meals are available for purchase on most domestic U.S. flights over 3.5 hours and snack boxes are available for purchase on most flights over 2.5 hours with the exception of US Airways Shuttle and US Airways Express flights. Smaller snacks, referred to as Bites, are available on most domestic U.S. flights. Complimentary non-alcoholic beverages are available on all flights.


Flights to and from Europe, the Middle East, South America and Hawaii have inflight television and movies either on demand or on overhead screens, depending on the aircraft. Audio entertainment is also available on certain flights.

In-Flight Technology

EmPower power outlets are available in Envoy class across the long haul fleet, and on select A330-300s in coach class. However, passengers will need an adapter to use the EmPower power outlets. WiFi is available via Gogo on all of US Airways' A321 aircraft.

View US Airways seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

US Airways' fleet includes the following aircraft types*:

A319, A320, and A321
- US Airways has more than 200 A319s, A320s and A321s in its fleet, configured in two classes of service. US Airways offers inflight WiFi via Gogo on its A321s.
A330-200 and -300
- US Airways' A330s are generally flown on international routes. Each A330 has 20 fully lie-flat Envoy class seats, and each A330-300 has Envoy sleeper seats in the first row that may be purchased for a supplemental fee.
- US Airways operates several configurations of the B737 series aircraft, all with two classes of service.
- US Airways flies four different configurations of their Boeing 757s on domestic and international routes.
- There are approximately ten 767-200s in the US Airways' fleet, which are flown with two classes of service.
Embraer 190
- The ERJ 190 is a two-class, regional jet operating on short-haul routes.

*Please note that US Airways often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

US Airways is a member of the Star Alliance network, which has more than twenty airline members including the following:

  • Adria Airways
  • Aegean Airlines
  • LOT Polish Airlines
  • Air Canada
  • Lufthansa
  • Air China
  • Scandinavian Airlines
  • Air New Zealand
  • Singapore Airlines
  • ANA
  • South African Airways
  • Asiana Airlines
  • Spanair
  • Austrian
  • Blue1
  • TAM
  • bmi
  • TAP Portugal
  • Brussels Airlines
  • Thai Airways International
  • Continental Airlines
  • Turkish Airlines
  • Croatia Airlines
  • United

Additionally, US Airways codeshares with many other airlines, including the following:

  • EVA Air
  • Royal Jordanian
  • Hawaiian Airlines
  • TACA
  • Qatar Airways
  • Virgin Atlantic

Customer Loyalty Program

Dividend Miles is US Airways' frequent flyer loyalty program.

  • You can earn miles by flying US Airways, Star Alliance airlines, and code share partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel, car, and retail partners and by using a US Airways MasterCard® or a US Airways Visa® Debit Card.
  • Miles can be redeemed for travel and other awards.
  • Points do not expire if you earn or redeem miles at least once during an 18-month period.
  • Membership levels are Silver Preferred, Gold Preferred, Platinum Preferred and Chairman's Preferred. These membership levels are attained by flying 25,000, 50,000, 75,000 and 100,000 miles or 30, 60, 90 and 120 segments, respectively, on qualifying flights in one calendar year. Other options are available to fast track reaching Preferred status, including a Trial Preferred program as well as the buy up program, which allows members to purchase Preferred membership.
    • Perks for Preferred status include priority standby, mileage bonuses and a membership discount for the US Airways Club.
    • Silver Preferred members have Star Alliance Silver status when traveling on Star Alliance airlines.

o Gold Preferred, Platinum Preferred and Chairman's Preferred members are recognized as Star Alliance Gold members when traveling on Star Alliance airlines and have access to Star Alliance members' owned lounges with the Star Alliance Gold logo at the entrance when traveling on international itineraries.

  • You can buy, give and transfer miles for a fee.
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