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United Airlines

TripAdvisor Rating

2.0 of 5 stars 1,703 ratings 32% recommend

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Traveler ratings for United Airlines

2.0 of 5 stars Value
3.0 of 5 stars Check-in experience
2.0 of 5 stars Punctuality
2.0 of 5 stars Baggage handling
2.0 of 5 stars Seat comfort
2.0 of 5 stars In-flight service
2.0 of 5 stars In-flight amenities
2.0 of 5 stars Reasonableness of fees

About United Airlines

United Airlines is an U.S based airline headquartered in Chicago. In May of 2010, United and Continental Airlines agreed to merge, creating the world's largest carrier. Using the United Airlines name with the Continental logo, the two airlines are now fully integrated and flying as United Airlines.

The combined United operates more than 5,000 daily departures, flying to over 370 destinations in 61 countries. Its main hubs are Chicago O'Hare, Cleveland, Denver, Houston Intercontinental, Newark, San Francisco and Washington Dulles. United Airlines traces its roots to 1926 when Walter T. Varney made air mail flights between Washington and Nevada. Interestingly, Varney was also a founder of the predecessor of Continental Airlines.

Class of Service

Continental offers up to four classes of service on its flights.

United First

United First passengers enjoy priority check-in, baggage handling and boarding. On domestic flights, they enjoy more spacious seating, complimentary beverages, meal service on flights longer than two hours, audio entertainment and movies on flights longer than three hours. On long-haul international routes, First Class is branded as Global First and passengers enjoy lounge access, amenity kits featuring Murad products, customized three-course meals, personal video monitors and fully lie-flat seats. They also have access to the United First Lounge at select airports.

United BusinessFirst

United brands their business class product on long-haul international flights as BusinessFirst. Passengers traveling in United BusinessFirst enjoy lounge access, including arrivals lounges in select airports, as well as priority check-in, boarding and baggage handling. United BusinessFirst passengers on international routes also enjoy complimentary meal and beverage service and in-seat entertainment systems. On most flights, United BusinessFirst passengers enjoy fully lie-flat seats.

Economy Plus

Economy Plus passengers are seated at the front of the Economy cabin and enjoy up to five extra inches of legroom.

United Economy

United Economy passengers traveling on domestic flights enjoy complimentary beverages, alcoholic beverages for purchase, snack boxes and entrees for purchase on select flights and video entertainment on flights three hours or longer. On international routes, United Economy passengers enjoy seatback entertainment on select aircraft, as well as complimentary meal and non-alcoholic beverage service. Alcoholic beverages are complimentary on international trans-Pacific flights and flights within Asia, and they are available for purchase on other international routes.

p.s. (Premium Service)

Premium Service flights, known as p.s. flights, are available only on transcontinental routes from New York-JFK to San Francisco and to Los Angeles. p.s. flights feature reconfigured aircraft with three classes of service. United First passengers enjoy lounge access, lie-flat, leather-trimmed seats and other perks such as champagne cocktails, while United Business passengers enjoy 54 inches of legroom and individual digital media players.

Food and Drink

Passengers traveling in United Economy on flights longer than two hours receive complimentary non-alcoholic beverages and can purchase snack boxes. On flights longer than three hours, United Economy passengers are offered selections such as salads and sandwiches for purchase. United Economy passengers enjoy complimentary meals on Transatlantic, Transpacific and South American flights. Complimentary meals are offered to United First and United Business passengers on most flights longer than two hours, including a traditional Japanese meal for passengers traveling between the U.S. and Japan. On shorter flights, United First and United Business passengers enjoy complimentary brand-name snacks that vary depending on the length of the flight. Alcoholic beverages are complimentary to passengers traveling in United First and United Business, as well as to United Economy passengers traveling on flights within Asia and international trans-Pacific flights.

Entertainment

Seatback entertainment is available to all passengers traveling on B767 and B777 aircraft on international routes. United First and United Business passengers traveling on B747 and B767 aircraft enjoy entertainment systems with audio and video on demand and 15.4-inch monitors. United First passengers traveling on B777 aircraft on international itineraries enjoy a personal videotape system, featuring a selection of movies. Overhead monitors are available to passengers traveling in United Economy on B747 aircraft on international routes. On North American routes, movies are shown on flights longer than three hours, typically on overhead screens. On Premium Service (p.s.) flights between New York and San Francisco or Los Angeles, however, customers traveling in United First and United Business class enjoy noise-cancelling headphones and their own media player, featuring movies, television programming and games.

Channel 9, which is an audio channel that allows passengers to hear the transmissions between the pilots in the cockpit and the air traffic controllers, is available on select aircraft.

In-Flight Technology

Select United aircraft have in-seat power outlets. Passengers traveling in United First or United Business on international itineraries on B747 and B767 aircraft and on p.s. (Premium Service) flights on B757 aircraft enjoy in-seat 110V AC power outlets. United Economy passengers traveling on B757 p.s. flights also enjoy in-seat 110V AC power outlets. United First and United Business passengers traveling on B777 aircraft and on B767 aircraft within North America have in-seat EmPower outlets, which require an adapter to plug in a laptop.

Inflight internet service via Gogo is available to all passengers on p.s. flights; however, VOIP applications are not permitted. Satellite phone service is available for a fee on domestic and international routes aboard B747, B767 and B777 aircraft.

View United Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

A319 and A320
- The A319s and A320s in United's fleet feature United First, Economy Plus and United Economy.
B747-400
- United's 747s are configured with United First Suites, United Business, Economy Plus and United Economy.
B757-200
- United operates its 757s in multiple configurations. The 757s configured for p.s. routes feature United First, United Business and Economy Plus.
B767-300
- The North American configuration of United's 767s includes United First, Economy Plus and United Economy, while the International configuration features United First Suites, United Business, Economy Plus and United Economy.
B777-200
- There are a variety of configurations of United's B777s. The North America Configuration features United First, Economy Plus and United Economy. The International Configurations feature United First, United Business, Economy Plus and United Economy. The International Premium Travel Experience Configurations of United's 777s feature United First Suites, United Business, Economy Plus and United Economy.
Commuter Fleet -
United's regional fleet, which operates as United Express, includes CRJ-200s, CRJ-700s, Dash 8s, EMB120s, EMB170s, ERJ 145s and Saab 340s. Some of this aircraft are configured with only United Economy, while other aircraft feature United First, Economy Plus and United Economy.

*Please note that United often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

United Airlines is a founding member of the Star Alliance.

United codeshares with many Star Alliance airlines and several other airlines, including the following:

  • Aer Lingus
  • LACSA
  • Great Lakes Aviation
  • Qatar Airways
  • Jet Airways
  • TACA

Customer Loyalty Program

MileagePlus is United's frequent flier program.

  • You can earn miles by flying United, Continental and other Star Alliance airlines.
  • Miles can also be accrued by purchasing products or services from more than 100 participating hotel, car, credit card and retail partners.
  • Miles can be redeemed for travel and other awards.
  • Miles do not expire, provided that at least 1 mile is earned or redeemed at least once every 18 months.
  • Membership levels are Premier Silver, Premier Gold, Premier Platinum, and Premier 1K. These membership levels are attained by flying 25,000, 50,000, 75,000 and 100,000 miles on qualifying flights or 30, 60, 90 and 120 qualifying segments, respectively, in one calendar year.
    • Member benefits include mileage bonuses, complimentary Economy Plus access and, for Premier Gold, Premier Platinum and Premier 1K members, lounge access when traveling internationally.
    • Premier Silver members have Star Alliance Silver status when flying on Star Alliance partners.
    • Premier Gold, Premier Platinum and 1K members are recognized at the Star Alliance Gold level and have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance when traveling on an international itinerary.
  • You can buy, give, transfer, and reinstate miles for a fee.
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