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Singapore Airlines

TripAdvisor Rating

4.0 of 5 stars 645 ratings 85% recommend

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Traveler ratings for Singapore Airlines

4.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
4.0 of 5 stars Baggage handling
4.0 of 5 stars Seat comfort
4.0 of 5 stars In-flight service
4.0 of 5 stars In-flight amenities
4.0 of 5 stars Reasonableness of fees

About Singapore Airlines

Singapore Airlines was formed in 1972 when Malaysia-Singapore Airlines was split into two airlines: Singapore Airlines and Malaysian Airline System. Based in Singapore, Singapore Airlines is the flag carrier of Singapore and has its hub at Singapore Changi Airport. Singapore Airlines serves more than 60 cities in over 30 countries.

Singapore Airlines has won numerous awards for overall quality, including Best Airline, International at the 2011 Wave Awards, Best Carrier by Zoover.nl and Top favorite airline in First and Business class and Overall Score by Centurion Magazine Reader's Choice 2010.

Class of Service

Singapore Airlines provides up to three classes of service on its flights.

Suites

The Singapore Airlines Suites are available on Airbus A380s and feature standalone beds and sliding doors with window blinds. Passengers traveling in the Suites also enjoy SilverKris Lounge access, access to Star Alliance members' owned lounges, complimentary pajamas, noise cancelling headphones and an entertainment system with audio and video on demand.

First Class

First Class passengers traveling on new Boeing 777-300ERs and refitted Boeing 777-300s enjoy a fully lie-flat seat, pajamas, a personal 23-inch LCD screen, noise cancelling headphones and audio and video on demand. Passengers traveling on Boeing 747-400s also enjoy fully lie-flat seats. Passengers traveling on select Boeing 777-200s and Boeing 777-300s enjoy angled lie-flat seats noise-cancelling headphones and audio and video on demand. All First Class passengers enjoy SilverKris Lounge access and access to Star Alliance members' owned lounges.

Business Class

Business Class passengers traveling on Airbus A380s and Boeing 777-300ERs enjoy fully lie-flat seats and 15.4-inch LCD screens with audio and video on demand. Passengers traveling in Business Class on the A340-500 enjoy fully lie-flat seats, access to a snack corner and 15.4-inch LCD screens with audio and video on demand. The Business Class cabins on medium haul flights on the A330-300 and refitted Boeing 777-300s and 777-200s feature angled lie-flat seats and entertainment systems with audio and video on demand. All Business Class passengers enjoy SilverKris Lounge access and access to Star Alliance members' owned Business Class lounges.

Economy Class

Passengers traveling in Economy Class on Singapore Airlines' A380s, A330-300s and Boeing 777-300ERs enjoy roomy seats, a 10.6-inch personal screen and audio and video on demand. The design of the seats on these aircraft minimizes the intrusion into your personal space when the passenger in front reclines, and the ergonomic styling of the seat maximizes knee and legroom. Preferred seats with more legroom can be purchased before check-in except on short-haul routes within Southeast Asia, flights served by the B777-200ER aircraft and routes where preferred seat selection is subject to regulatory approval, including Taiwan and Japan.

Food and Drink

Complimentary meal and beverage service is provided to passengers traveling in Economy Class, and the menus reflect the culinary influences of the regions to which Singapore Airlines flies. Passengers traveling in the Suites, First Class and Business Class enjoy complimentary meal and beverage service and may use the Book the Cook service to select their main course before they fly. On flights to Japan and other select international routes, First Class passengers may enjoy a traditional Japanese meal service called Kyo-Kaiseki. Additionally, on select flights between Singapore and India, First Class passengers may choose Shahi Thali, a special Indian meal service.

Entertainment

Entertainment systems with audio and video on demand are available to passengers traveling on Singapore Airlines' A380s, A340-500s, A330-300s, B777-300ERs, B747-400s and select other B777s.

In-Flight Technology

Singapore Airlines provides 110v AC power outlets in all classes on its A380s, A340-500s, A330-300s and B777-300ERs and in First and Business Class on its B747-400s, and other select B777s. Some B777s have a 15v DC power outlet in First and Business Class, which will require an EmPower adapter to plug in a laptop. There are iPod and iPhone ports and audio-video inputs on Singapore Airlines' A340-500s and A330-300s. There are also USB ports on its A380s, A330-300s, A340-500s and B777-300ERs. Satellite phone service is available for a fee.

View Singapore Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Singapore Airlines' fleet includes the following aircraft types*:
A330-300
- There are approximately nineteen A330-300s in Singapore Airlines' fleet, which have two classes of service.
A340-500
- The Singapore Airlines' fleet includes approximately five A340s, which have only Business Class service.
A380-800
- There are approximately fourteen A380s in Singapore Airlines' fleet, which feature three classes of service.
B747-400
- Singapore Airlines' 747s are configured with three classes of service and operate on long-haul routes.
B777-200, -200ER, -300 and -300ER
- Singapore has approximately sixty-five 777s in its fleet, which are configured with two or three classes of service.
*Please note that Singapore Airlines often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Singapore Airlines is a member of the Star Alliance network, which has more than twenty airline members including the following:
  • Adria Airways
  • EGYPTAIR
  • Aegean Airlines
  • Lufthansa
  • Air Canada
  • LOT Polish Airlines
  • Air China
  • Scandinavian Airlines
  • Air New Zealand
  • South African Airways
  • ANA
  • Spanair
  • Asiana Airlines
  • SWISS
  • Austrian
  • TAM
  • Blue1
  • TAP Portugal
  • bmi
  • Thai Airways International
  • Brussels Airlines
  • Turkish Airlines
  • Continental Airlines
  • United
  • Croatia Airlines
  • US Airways
Additionally, Singapore Airlines has codeshare agreements with other airlines, including the following:
  • Malaysian Airlines
  • Transaero
  • SilkAir
  • Virgin Atlantic

Customer Loyalty Program

KrisFlyer is Singapore Airlines' frequent flyer loyalty program.
  • You can earn miles by flying Singapore Airlines, SilkAir and Star Alliance partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel, car and retail partners and by using a co-branded credit card.
  • Miles can be redeemed for travel awards.
  • Miles are valid for three years, and you may extend them for 6 months for a nominal fee. If you are an Elite Silver, Elite Gold or PPS Club member, you may extend them for one year, also for a nominal fee.
  • Membership levels are Elite Silver and Elite Gold. These membership levels are attained by flying 25,000 and 50,000 Elite miles, respectively, on qualifying flights in the 12 month period from the date of your enrollment.
    • Perks include priority on the waitlist and mileage bonus, and Elite Gold members have Star Alliance and SilkAir lounge access.
    • Elite Silver members have Silver status when traveling on Star Alliance airlines.
    • Elite Gold, PPS Club and Solitaire PPS Club members are recognized at the Star Alliance Gold status level and have access to Star Alliance members' owned lounges with the Star Alliance Gold logo at the entrance.
  • PPS Club membership is for members who travel frequently in premium classes on Singapore Airlines and SilkAir.
  • PPS Club membership is attained when you accrue a PPS Value of S$25,000 within a period of 12 consecutive months.
  • PPS Value is derived from the revenue earned by Singapore Airlines and SilkAir for travel in the Singapore Airlines Suite, as well as First Class and Business Class on both airlines.
  • Solitaire PPS Club is attained when you accrue a cumulative PPS Value of $250,000 within five consecutive years of PPS Club membership.
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