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Qantas Airways

TripAdvisor Rating

4.0 of 5 stars 519 ratings 68% recommend

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Traveler ratings for Qantas Airways

3.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
4.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
4.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Qantas Airways

Qantas Airways, the world's second oldest airline, was founded in Australia in 1920. Qantas, which originally stood for Queensland and Northern Territory Aerial Services, is now Australia's largest airline. Headquartered in Mascot, Australia near Sydney, Qantas has hubs in Sydney and Melbourne. The Qantas Group flies to more than 180 destinations in over 40 countries.

Class of Service

Qantas provides up to four classes of service on international routes and up to two classes of service on domestic routes.

First Class

Passengers traveling in First Class, which is available on international flights on Boeing 747s and Airbus A380s, enjoy suites with fully lie-flat seats, an amenity kit, pajamas, complimentary meal and beverage service, including an eight-course tasting menu on some flights. Services offered on departure include priority check-in, baggage handling and boarding. First Class passengers departing Sydney or Melbourne have access to the Qantas First Lounge, where they can enjoy a sit-down meal and complimentary drinks and pre-book complimentary spa treatments in the Payot Spa.

Business Class

Business Class passengers on international flights enjoy either fully lie-flat or angled lie-flight seats, a self-service refreshment bar, mood lighting, an amenity kit, pajamas, complimentary meal and beverage service, featuring a restaurant-style menu. At the airport, passengers enjoy priority check-in, baggage delivery and boarding. Business Class passengers traveling domestically enjoy complimentary meals or snacks and audio-video entertainment either on individual screens or shared overhead monitors, depending on the aircraft.

Premium Economy Class

Passengers in Premium Economy, which is available on select Boeing 747-400s and Airbus A380s, enjoy the privacy of a separate cabin, additional legroom and recline, an amenity kit and complimentary meal and beverage service.

Economy Class

Passengers traveling internationally in Economy Class enjoy an amenity kit and complimentary meal and beverage service. Economy Class passengers on many international routes can purchase exit row seats in advance. On domestic flights, Economy Class passengers enjoy complimentary meals or snacks and audio-video entertainment on either individual screens or shared overhead monitors, depending on the aircraft.

Food and Drink

Depending on the length of the flight and time of day, complimentary beverage and meal or snack service is provided to all Qantas passengers. First Class passengers on select international routes enjoy an eight-course tasting menu, while other First and Business Class passengers enjoy a restaurant-style menu of options.

Entertainment

Qantas' A380s, B747s, A330s and select B737s feature entertainment systems with audio and video on demand, featuring movies, television programming, audio programming and games. Depending on the flight duration, there may be programming available on shared overhead monitors on Qantas' B767s and other B737s.

In-Flight Technology

Qantas' A380s have USB plugs and 110v AC power outlets in all cabins. Qantas' B747s have 110v AC power outlets in First, Business and Premium Economy classes, while its A330s and B767s have 110v AC power outlets in Business Class only. All passengers on Qantas' A380s, B747-400s and A330-300s can text message and make inflight calls for a fee.

View Qantas Airways seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Qantas' fleet includes the following aircraft types*:

A330
- There are more than fifteen A330s in Qantas' fleet, which Qantas flies on international and domestic routes.
A380
- Qantas has approximately six A380s in its fleet, which seat up to 450 passengers and are flown on premium international routes.
B737
- There are more than sixty 737s in the Qantas fleet, which are flown in various configurations with up to two classes of service.
B747
- Qantas has more than twenty-five 747s in its fleet, which are flown in various configurations with anywhere from two to four classes of service.
B767
- Qantas' fleet includes more than twenty-five 767s, which provide up to two classes of service.
B787
- Qantas has ordered 787 Dreamliners to replace its 767s.

*

Please note that Qantas often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Qantas is a member of the oneworld alliance, which includes the following airlines:

  • American Airlines
  • JAL
  • British Airways
  • LAN Airlines
  • Cathay Pacific Airways
  • Malév Hungarian Airlines
  • Dragonair
  • Royal Jordanian
  • Finnair
  • S7 Airlines
  • Iberia

Additionally, Qantas codeshares with many other airlines, including the following:

  • Aircalin
  • China Eastern
  • Air Niugini
  • Deutsche Bahn
  • Air France
  • EVA Air
  • Airnorth
  • Jet Airways
  • Air Pacific
  • Mexicana
  • Air Tahiti Nui
  • Our Airline
  • Air Vanuatu
  • South African Airways
  • Alaska Airlines
  • Vietnam Airlines
  • Alliance Airlines

Customer Loyalty Program

Qantas Frequent Flyer is Qantas' frequent flyer loyalty program.

  • You can earn points by flying Qantas, oneworld alliance airlines and other airline partners.
  • Points can also be accrued by purchasing products or services from more than 400 participating hotel, car and retail partners and by using a Qantas credit card.
  • Points can be redeemed for travel and other awards.
  • Points do not expire if you fly Qantas at least once during an 18-month period.
  • Membership levels are Silver, Gold, Platinum and Platinum One. These membership levels are attained by taking at least four eligible flights and obtaining 300, 700, 1,400 and 3,600 status points, respectively, in the twelve-month period commencing on the day of your membership.
    • Perks include an additional baggage allowance, priority on the waitlist and points bonuses. Gold, Platinum and Platinum One members also have lounge access.
    • Qantas Frequent Flyer Silver members receive oneworld Ruby status when traveling with oneworld partners.
    • Qantas Frequent Flyer Gold members are recognized as having oneworld Sapphire status when traveling with oneworld partners and have pre-flight access to the international Business Class and Frequent Flyer Lounges across the oneworld network except for Qantas Domestic Business Class Lounges.
    • Qantas Frequent Flyer Platinum and Platinum One members receive oneworld Emerald status when traveling with oneworld partners and have pre-flight access to the First Class, Business Class and Frequent Flyer Lounges across the oneworld network.
  • You can buy and transfer points for a fee.
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