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Asiana Airlines

TripAdvisor Rating

4.0 of 5 stars 98 ratings 90% recommend

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Traveler ratings for Asiana Airlines

4.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
4.0 of 5 stars Baggage handling
4.0 of 5 stars Seat comfort
4.0 of 5 stars In-flight service
4.0 of 5 stars In-flight amenities
4.0 of 5 stars Reasonableness of fees

About Asiana Airlines

Asiana Airlines, one of South Korea's two major airlines, flies to approximately 80 destinations in more than 20 countries. Founded in 1988, Asiana has hubs at Incheon International Airport, Gimpo International Airport, Gimhae International Airport and Jeju International Airport.

Class of Service

Asiana provides up to three classes of service on its flights.

First Class

First Class passengers enjoy fully lie-flat seats, complimentary meal and beverage service, amenity kits, pajamas, noise-canceling headphones, and audio and video on-demand entertainment systems, featuring movies, music and games. First Class passengers also have access to the First Class and Business Class lounges along their journey.

Business Class

Business Class passengers enjoy angled-lie flat seats, complimentary meal or snack service, amenity kits on routes to the US, Europe and Australia and depending on the aircraft, audio and video on-demand entertainment systems, offering movies, music and games. Business Class passengers also have access to the Business Class lounges along their journey. Asiana is rolling out new fully lie-flat seats in Business Class on key international business routes.

Travel Class

Travel Class is how Asiana brands its economy cabin. Travel Class passengers enjoy complimentary meal or snack service and depending on the aircraft, audio and video on-demand entertainment systems with movies, music and games.

Food and Drink

All passengers receive complimentary beverage and meal or snack service. Asiana serves a variety of Korean, Chinese, Japanese and western dishes. On long-haul flights from Seoul, First Class passengers can enjoy Korean food from the Institute of Korean Royal Cuisine and can reserve their meal in advance. Passengers may enjoy Ssambap and Bibimbap, as well as other Korean dishes, depending on the route.

Entertainment

First Class passengers and, depending on the aircraft, Business Class and Travel Class passengers have an entertainment system with audio and video on demand, offering movies, music and games.

In-Flight Technology

First Class passengers and, depending on the aircraft, Business Class and Travel Class passengers, have 110V AC power outlets, which can be used to power a laptop. On certain aircraft, passengers may send and receive e-mail and SMS text messages and have access to satellite phone service for a fee.

View Asiana Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Asiana's fleet includes the following aircraft types*:

A320 and A321
- There are more than twenty-five A320s and A321s in the Asiana fleet flown in various configurations.
A330
- Asiana operates approximately ten A330s, which can accommodate up to 290 passengers.
B737
- There are a few B737s in Asiana's fleet, which are flown in different configurations on domestic and international routes.
B747
- There are three classes of service on Asiana's B747s, which can seat up to 359 passengers on the all passenger aircraft and up to 264 passengers on the passenger/cargo combination aircraft.
B767
- Asiana operates a relatively small fleet of B767s, which can seat up to 250 passengers in two classes of service.
B777
- Asiana has more than ten 777s in its fleet, which are operated in multiple configurations with either two or three classes of service. Asiana is rolling out new fully lie-flat seats in Business Class on its B777s.

*Please note that Asiana may have several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Asiana is a member of the Star Alliance network, which has more than twenty airline members including the following:

  • Adria Airways
  • LOT Polish Airlines
  • Aegean Airlines
  • Lufthansa
  • Air Canada
  • Scandinavian Airlines
  • Air China
  • Singapore Airlines
  • Air New Zealand
  • South African Airways
  • ANA
  • Spanair
  • Austrian
  • SWISS
  • Blue1
  • TAM
  • Bmi
  • TAP Portugal
  • Brussels Airlines
  • Thai Airways International
  • Continental Airlines
  • Turkish Airlines
  • Croatia Airlines
  • United
  • EGYPTAIR
  • US Airways

Additionally, Asiana partners with many other airlines, including the following:

  • Etihad Airways
  • Qatar Airways
  • EVA Air

Customer Loyalty Program

Asiana Club is Asiana's frequent flyer loyalty program.

  • You can earn miles by flying Asiana Airlines, Star Alliance airlines, and Asiana's other airline partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel, car and bank partners and by using an Asiana credit card.
  • Miles can be redeemed for travel awards.
  • Miles expire after five years if accrued while you are a Silver member. Miles expire after seven years if accrued while you are a Gold or higher member.
  • Membership levels are Silver, Gold, Diamond, Diamond Plus and Platinum. Silver is the entry level for all members. Gold, Diamond and Diamond Plus membership levels are attained by flying 20,000, 40,000 and 100,000 on-board miles or 30, 50 and 100 trips, respectively, on qualifying flights every 24 months from the day you enter the Asiana Club. Diamond Plus membership level may also be obtained by accruing 500,000 on-board miles or taking 500 trips on Asiana. Platinum membership level is obtained by accruing 1,000,000 on-board miles or taking 1,000 trips on Asiana.
    • Perks for Gold, Diamond, Diamond Plus and Platinum members include an additional baggage allowance, priority in standby, bonus mileage and lounge access that varies depending on your level of status.
    • Asiana Club Gold members have Star Alliance Silver status when traveling on Star Alliance airlines.

Asiana Club Diamond and Platinum members are recognized as Star Alliance Gold members when traveling on Star Alliance airlines and have access to Star Alliance members' owned lounges with the Star Alliance Gold logo at the entrance.

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