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Austrian

TripAdvisor Rating

3.0 of 5 stars 229 ratings 65% recommend

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09/18/2015 mm/dd/yyyy
09/25/2015 mm/dd/yyyy
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Traveler ratings for Austrian Airlines

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Austrian Airlines

Austrian was founded in 1957 and is the flag carrier of Austria. Austrian’s headquarters and main hub are located in Vienna, and it has a focus city at Innsbruck. Austrian flies to approximately 130 destinations around the world, and its network in Central and Eastern Europe is particularly dense. In 2009, Lufthansa purchased Austrian, and Austrian became a part of the Lufthansa Group.

Class of Service

Austrian provides one-class and two-class service on its flights.

Business Class

Business Class passengers enjoy dedicated check-in, priority baggage handling, lounge access, including Star Alliance lounges when traveling on international flights and complimentary beverage and meal or snack service. On flights up to 5 hours in duration, each Business Class passenger will have an empty seat next to them. On long-haul flights, passengers enjoy angled lie-flat seats and amenity kits featuring natural care products from Austria.

Economy Class

Passengers traveling in Economy Class receive complimentary beverage and either meal or snack service, depending on the length of the flight. Economy Class passengers enjoy in-seat entertainment on long-haul flights on B767 and B777 aircraft.

Food and Drink

Complimentary food and beverage service is provided to all passengers. Business Class passengers on long-haul flights enjoy a selection of specialty Austrian coffees.

Entertainment

Passengers traveling on long-haul flights on B767 and B777 aircraft have personal video screens with a choice of 18 movie channels and 12 music channels. Passengers traveling on short and medium-haul routes enjoy shared video programming on overhead screens.

In-Flight Technology

Passengers traveling in Business Class on B767s and B777s have in-seat 110V AC power outlets.

View Austrian Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Austrian’s fleet includes the following aircraft types*:

A319, A320, A321-111 and A321-211
Austrian’s fleet includes more than twenty A319s, A320s and A321s, and they are configured with one or two classes of service.
B737-600, -700 and -800
There are more than ten 737s in Austrian’s fleet, and they provide a single class of service.
B767-300ER
Austrian operates approximately six 767s on long-haul flights with two classes of service.
B777-200
There are approximately four 777s in Austrian’s fleet, which provide two classes of service and can seat up to 309 passengers.
Fokker 70 and 100
Austrian’s fleet includes more than twenty Fokker 70s and 100s, which are used on short and medium-haul routes.
Bombardier Q400
Austrian operates more than ten Q400s on short and medium-haul routes, and they can seat up to 76 passengers in a single-class configuration.

*Please note that Austrian often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Austrian is a member of the Star Alliance network, which includes the following airlines:

  • Adria Airways
  • Aegean Airlines
  • Air Canada
  • Air China
  • Air New Zealand
  • ANA
  • Asiana Airlines
  • Austrian
  • Blue1
  • bmi
  • Brussels Airlines
  • Croatia Airlines
  • EGYPTAIR
  • Ethiopian Airlines
  • LOT Polish Airlines
  • Lufthansa
  • Scandinavian Airlines
  • Singapore Airlines
  • South African Airways
  • Spanair
  • SWISS
  • TAM Airlines
  • TAP Portugal
  • THAI
  • Turkish Airlines
  • United
  • US Airways

Additionally, Austrian codeshares with several Star Alliance airlines and many other airlines, including the following:

  • Aeroflot
  • Air Astana
  • airBaltic
  • Air Dolomiti
  • Air France
  • Air India
  • Air Malta
  • Air Moldova
  • Airzena
  • Azerbaijan Airlines
  • Belavia
  • Bulgaria Air
  • Central Connect Airlines
  • Dniproavia
  • Iran Air
  • JAT Airways
  • Luxair
  • Montenegro Airlines
  • Pulkovo Airlines
  • Transaero Airlines
  • Ukraine International Airlines
  • TAROM

Customer Loyalty Program

Miles & More is Austrian’s frequent flyer loyalty program, and it is also the frequent flyer loyalty program of Lufthansa, SWISS and several other European airlines.

  • You can earn award miles by flying Austrian, Lufthansa and other airline partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel, car and retail partners and by using a Miles & More credit card.
  • Miles can be redeemed for travel and other awards.
  • Award miles not redeemed within 36 months after their accrual date will expire at the end of that quarter. Miles earned by members who have Frequent Traveller, Senator or HON Circle status, however, do not expire. If you fail to re-qualify for Frequent Traveller status, miles will be valid for 36 months from the date status is lost and then expire at the end of that quarter.
  • Membership levels are Miles & More Member, Frequent Traveller, Senator and HON Circle Member. Miles & More Member is the entry level for all participants in the Miles & More program.
    • Frequent Traveller status is attained by flying 35,000 status miles in a calendar year.
    • Senator status is obtained by flying 100,000 (130,000 for German residents) status miles in a calendar year.
    • HON Circle Member status is attained by flying 600,000 HON Circle miles spread over two consecutive calendar years. HON Circle miles are obtained by traveling with Austrian, certain airline partners and certain rail partners.
  • HON Circle is an extremely prestigious membership level with very personalized service for its members, including personal assistance at Frankfurt and other Lufthansa intercontinental stations worldwide.
    • Perks for Frequent Traveller, Senator and HON Circle Members include priority on the waitlist, bonus mileage accrual and lounge access that varies by membership level.
  • You can buy and give miles for a fee.
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