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Air New Zealand

TripAdvisor Rating

4.0 of 5 stars 470 ratings 81% recommend

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Traveler ratings for Air New Zealand

4.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
4.0 of 5 stars Baggage handling
4.0 of 5 stars Seat comfort
4.0 of 5 stars In-flight service
4.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Air New Zealand

Air New Zealand, the flag carrier of New Zealand, traces its roots to 1940 when its predecessor, Tasman Empire Airways Limited, was incorporated. Based in Auckland, Air New Zealand operates its hubs and focus cities at Auckland Airport, Christchurch International Airport, Hong Kong International Airport, Los Angeles International Airport and Wellington International Airport. Air New Zealand flies to destinations in Australia, the Pacific, Asia, the United States and Europe.

Class of Service

Air New Zealand provides three-class service on many of its international flights, and it provides passengers with several Economy Class options on its Tasman and Pacific routes.

Business Premier

Passengers traveling in Business Premier class on B777 and B747 aircraft enjoy lounge access prior to departure, including Star Alliance members' owned lounges when traveling on an international flight. Business Premier passengers also enjoy a fully lie-flat seat, complimentary meal and beverage service, an entertainment system with audio and video on demand, noise-canceling headphones and an amenity kit that includes La Prairie products. A redesigned Business Premier Class is available on B777-300 aircraft and features more luxurious seats with thicker mattresses and a larger video screen.

Business Class

Passengers traveling in Business Class on Air New Zealand's B767s enjoy lounge access prior to departure, including Star Alliance members' owned lounges when traveling on an international flight, entertainment systems with audio and video on demand, 15-inch seat recline and 50-inch pitch between seats.

Premium Economy

Passengers traveling in Premium Economy Class, which is available on B747s and B777s, enjoy premium check-in services, an entertainment system with audio and video on demand, complimentary food and beverage service and additional legroom. A redesigned Premium Economy Class is available on Air New Zealand's B777-300s featuring larger video screens and the new Spaceseat, which allows passengers to recline without invading the personal space of the passengers behind them.

Economy Class

Economy Class passengers on long-haul flights on B747s and B777s enjoy an entertainment system with audio and video on demand and complimentary food and beverage service. A new Economy Class is available on Air New Zealand's B777-300s and features redesigned seats, on-demand ordering of snacks through the audio and video entertainment system and the Economy Skycouch, which is a trio of three Economy seats that together create a flexible space for relaxing, stretching out or allowing kids to play.

On its Tasman and Pacific service on its A320 aircraft, Air New Zealand offers its "Seats to Suit". You can choose from the Seat, Seat+Bag, The Works and Works Deluxe products. Baggage allowances, meals and beverages, seat requests, priority check-in, priority baggage, entertainment and lounge access vary depending on the option you choose. Works Deluxe is the top product option on the A320 aircraft and it is also available on B747s, B767s and B777s. Subject to availability, passengers traveling in Economy Class on Pacific flights have a chance at check-in to buy a "Twin Seat", which is an extra seat, providing additional room inflight. Space + seating in Economy Class, which provides additional legroom, is available on Air New Zealand's B737s and A320s (NZ domestic configuration).

Food and Drink

Complimentary tea, coffee and water will be offered to all passengers. Passengers traveling in Business Premier, Business Class and Premium Economy receive complimentary meal and beverage service. Passengers purchasing Air New Zealand's Seat and Seat+Bag products can purchase snacks, sandwiches, soft drinks and alcoholic beverages from the In-flight Bites Menu, which may be ordered on demand by using the seat-back entertainment system on select aircraft. Passengers purchasing Air New Zealand's Works and Works Deluxe products will be served a meal and drinks.

Entertainment

Passengers traveling on Air New Zealand's B747s, B767s, B777s and A320s with the international configuration enjoy personal entertainment systems with audio and video on demand. On Tasman and Pacific flights, portable in-flight entertainment devices are included in The Works and Works Deluxe products but not in the Seat and Seat+Bag products.

In-Flight Technology

Power, iPod and USB ports are available at all seats on Air New Zealand's B777-300s and in Business Class seats on Air New Zealand's B767s. In-seat laptop power is available in Business Premier and Premium Economy on Air New Zealand's B777-200s and in Business Premier and at select Premium Economy seats on its B747s. USB ports are available at all seats on Air New Zealand's B767s and A320s with the international configuration.

View Air New Zealand seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Air New Zealand's fleet includes the following aircraft types*:

A320
- The A320s in Air New Zealand's fleet are configured differently for international routes and domestic New Zealand routes. The international configuration, which operates on Australia and Pacific Island flights includes The Works and Works Deluxe options, while the domestic configuration has Space+ seats at the front of the aircraft.
B737
- Air New Zealand's fleet includes approximately fourteen 737s, which provide Economy Class service with the Space+ option.
B747
- The 747s in Air New Zealand's fleet provide three classes of service, including Business Premier, Premium Economy and Economy Classes.
B767
- Air New Zealand's approximately five 767s feature Business Class and Economy Class. The Works Deluxe is available on Australia and Pacific Islands flights.
B777-200 and -300
- Air New Zealand's fleet includes approximately twelve 777s, which provide three classes of service, including Business Premier Class on long-haul flights. The B777-300 features the newest Business Premier, Premium Economy and Economy products, including redesigned seats and Skycouch.

*Please note that Air New Zealand may have several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

In 1999 Air New Zealand joined the Star Alliance network, which has more than twenty airline members including the following:

  • Adria Airways
  • LOT Polish Airlines
  • Aegean Airlines
  • Lufthansa
  • Air Canada
  • Scandinavian Airlines
  • Air China
  • Singapore Airlines
  • ANA
  • South African Airways
  • Asiana Airlines
  • Spanair
  • Austrian
  • SWISS
  • Blue1
  • TAM
  • bmi
  • TAP Portugal
  • Brussels Airlines
  • Thai Airways International
  • Continental Airlines
  • Turkish Airlines
  • Croatia Airlines
  • United
  • EGYPTAIR
  • US Airways

Additionally, Air New Zealand partners with many other airlines, including the following:

  • Aircalin
  • Etihad Airways
  • Air Pacific
  • Japan Airlines
  • Air Rarotonga
  • Virgin Atlantic
  • Air Tahiti Nui
  • Virgin Australia
  • Air Vanuatu

Customer Loyalty Program

Airpoints is Air New Zealand's frequent flyer loyalty program.

  • You can earn Airpoints Dollars by flying Air New Zealand, Star Alliance airlines and other partner airlines.
  • Airpoints Dollars can be redeemed for travel and other awards.
  • Airpoints Dollars are valid for between four and five years. Each year, on your anniversary of joining Airpoints, all Airpoints Dollars earned more than four years earlier will expire. Airpoints Dollars do not expire while you have Gold or Gold Elite status.
  • Membership levels are Silver, Gold and Gold Elite. These membership levels are attained by obtaining 450, 900 and 1,500 Status Points, respectively, on qualifying flights in a twelve month period.
    • Perks include priority on the waitlist, lounge access and for Gold Elite members, upgrade certificates, valet parking vouchers at Auckland, Wellington and Christchurch airports.
    • Silver members have Star Alliance Silver status when flying on Star Alliance partners.
    • Gold and Gold Elite members are recognized at the Star Alliance Gold level and have access to Star Alliance members' owned lounges with the Star Alliance Gold logo at the entrance.
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