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TripAdvisor Rating

3.0 of 5 stars 15 ratings 73% recommend

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Traveler ratings for Neos

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
3.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
2.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Neos

Neos is an Italian airline that flies to leisure destinations in Europe, the Middle East, the Caribbean, Africa and the Indian Ocean. Neos was founded in 2001 and began operations in 2002 with a flight from Milan to Senegal. Headquartered in Somma Lombardo, Italy, Neos operates its hub at Milan Malpensa International Airport.

Class of Service

Neos provides one or two classes of service on its flights.

Neos Class

Neos Class is available on Neos' B767s. Neos Class passengers enjoy dedicated check-in, individual video screens, complimentary meal and beverage service, amenity kits and an additional baggage allowance.

Economy Class

Economy Class passengers enjoy complimentary meal and beverage service on flights longer than 3 hours and video entertainment on flights longer than 3.5 hours. Passengers departing from select cities on B767 aircraft can purchase Economy Extra service at check-in. Economy Extra passengers enjoy dedicated check-in, fast-track security where available, and seats either in the first few rows or in the emergency exit rows.

Food and Drink

Complimentary meal and beverage service is provided on Neos' flights that are longer than 3 hours. The menu varies depending on the time of day and the duration of the flight. Passengers in Neos Class have a choice of entrees.


Movies are shown in Economy Class on flights 3.5 hours or longer. Neos Class passengers have individual screens and can watch movies or play games. All passengers enjoy up to 9 audio channels on Neos' flights.

In-Flight Technology

Satellite phone service is available for a fee to passengers traveling on Neos' B767s.

View Neos seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

The Neos fleet includes the following aircraft types:

Neos operates more than 5 737s in a single-class configuration, and they can seat up to 186 passengers.
The 767s in Neos' fleet provide two classes of service and can seat up to 284 passengers.
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