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ANA - All Nippon Airways

TripAdvisor Rating

3.0 of 5 stars 71 ratings 73% recommend

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Traveler ratings for ANA - All Nippon Airways

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
4.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
4.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About ANA - All Nippon Airways

All Nippon Airways Co, known as ANA, was founded in 1952 as Japan Helicopter & Aeroplane Transports Co. One of Japan's largest airlines, it provides service domestically within Japan and internationally to Asia, Europe and North America. ANA is headquartered in Tokyo, and its hubs and focus cities include Tokyo-Narita, Tokyo-Haneda, Osaka and Kansai.

ANA is the launch customer for the Boeing 787 Dreamliner, which is being used on specific domestic routes within Japan and also on its first long-haul route from Tokyo Haneda to Frankfurt, Germany.

Class of Service

ANA provides up to four classes of service on its flights.

First Class

First Class passengers on international flights enjoy fully lie-flight seats, a wide range of programming on an audio and video on-demand entertainment system, digital noise-canceling headphones on flights to Europe and the U.S. (except for Hawaii), complimentary meal and beverage service, and amenity kits.

Business Class

Business Class passengers enjoy complimentary meal and beverage service, amenity kits, and noise-canceling headphones. Depending on the aircraft, Business Class passengers will have fully lie-flat seats, angled lie-flat seats or recliner seats.

Premium Economy Class

Premium Economy is available on flights between Tokyo-Haneda and Los Angeles and on flights between Tokyo-Narita and Munich, Washington D.C., Chicago, and on select aircraft to Paris, New York and Los Angeles. Premium Economy passengers enjoy wider seats and more legroom than those in the Economy cabin and complimentary noise-canceling headphones. The meal and beverage service in Premium Economy, however, is identical to the service provided in Economy.

Economy Class

Economy Class passengers on international flights enjoy complimentary meal and beverage service. The new Boeing 777-300ERs feature a greater seat pitch, individual seat-back monitors with audio and video on-demand, universal PC power outlets, iPod connectors and USB ports.

Food and Drink

Complimentary food and beverage service is provided on all international flights. On domestic flights, there are complimentary non-alcoholic beverages, and depending on the time of day and duration of the flight, light meals are available for purchase in Economy Class and a complimentary snack or meal is provided to Premium passengers.

Entertainment

Audio and video on demand is available on select Boeing 767, 777, and 787 aircraft. A portable media player is available to Business Class passengers traveling on ANA's Boeing 737s and Airbus 320s as well as the Boeing 737 Business Jet aircraft. Additionally, a portable media player is available to Economy Class passengers traveling to Mumbai.

In-Flight Technology

Universal power outlets are available at all seats in the First, Business, and Premium Economy cabins.

View ANA - All Nippon Airways seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

ANA's fleet includes the following aircraft types*:

A320
- ANA's A320s seat up to110 passengers in a two-class configuration and up to 166 passengers in a single-class configuration.
B737-700
- ANA's B737-700s seat up to 120 passengers in a two-class configuration.
B737-700ER
- There are two configurations of ANA's B737-700ERs, branded as the ANA Business Jets. The two-class configuration of the aircraft can seat up to 44 passengers, with 24 Business Class seats and 20 Premium Economy seats. The single-class configuration of the aircraft can seat up to 38 passengers in a Business Class-only configuration.
B767-300ER
- The B767s in ANA's fleet have two classes of service and are flown on international routes.
B777-200/300
- ANA flies B777s on international routes with two, three or four classes of service.
B787-8
- The new 787 Dreamliner, which seats up to 158 passengers in Business and Economy Classes, provides service on select routes to Europe and within Japan.

*Please note that ANA often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Since October 1999, ANA has been a member of the Star Alliance network, which has more than twenty airline members including the following:

  • Adria Airways
  • LOT Polish Airlines
  • Aegean Airlines
  • Lufthansa
  • Air Canada
  • Scandinavian Airlines
  • Air China
  • Singapore Airlines
  • Air New Zealand
  • South African Airways
  • Asiana Airlines
  • Spanair
  • Austrian
  • SWISS
  • Blue1
  • TAM
  • bmi
  • TAP Portugal
  • Brussels Airlines
  • Thai Airways International
  • Continental Airlines
  • Turkish Airlines
  • Croatia Airlines
  • United
  • EGYPTAIR
  • US Airways

Additionally, ANA codeshares with many Star Alliance members and other airlines, including the following:

  • Air Japan
  • Malaysia Airlines
  • Air Macau
  • Qatar Airlines
  • Etihad Airways
  • Shenzhen Airlines
  • Eva Air
  • Virgin Atlantic

Customer Loyalty Program

ANA Mileage Club is ANA's frequent flyer loyalty program.

  • You can earn miles by flying ANA, Star Alliance airlines, and other partner airlines.
  • Miles can also be accrued by staying at participating hotel partners and by using an ANA credit card.
  • Miles can be redeemed for travel and other awards.
  • Miles are valid for 36 months following the month in which they were earned.
  • Membership levels are Bronze, Platinum and Diamond. These membership levels are attained by accruing 30,000, 50,000 and 100,000 Premium Points on qualifying flights in one calendar year.
    • Perks for Bronze, Platinum and Diamond members include mileage bonuses, priority on the waitlist and lounge access, which varies depending on your status.
    • Bronze members have Star Alliance Silver status when traveling on Star Alliance airlines.

Platinum and Diamond members are recognized as Star Alliance Gold members when traveling on Star Alliance airlines and have access to Star Alliance members' owned lounges with the Star Alliance Gold logo at the entrance when traveling on international itineraries.

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