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Hawaiian Airlines

TripAdvisor Rating

3.0 of 5 stars 297 ratings 65% recommend

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Traveler ratings for Hawaiian Airlines

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Hawaiian Airlines

Hawaiian Airlines, founded in 1929 as Inter-Island Airways Ltd., is the largest airline based in the State of Hawaii in the United States. In addition to providing service to various destinations in Hawaii, Hawaiian Airlines flies routes to the U.S. mainland, the Far East and the South Pacific. Hawaiian Airlines' hubs and focus cities are Honolulu International Airport on Oahu (HNL) and Kahului Airport (OGG) on the island of Maui.

Class of Service

Hawaiian Airlines provides two classes of service on its flights.

First Class

First Class passengers enjoy recliner seats, priority check-in and baggage handling, lounge access and complimentary meal and beverage service on Trans-Pacific, South Pacific and Asia flights. Passengers traveling in First Class also enjoy entertainment systems with audio and video on demand on flights on Airbus A330s and complimentary digEplayers on Boeing 767s.

Coach Class

Passengers traveling in Coach Class enjoy complimentary meal and beverage service on Trans-Pacific, South Pacific and Asia flights and complimentary beverage service on inter-island flights. Passengers traveling in Coach Class also enjoy entertainment systems with audio and video on demand on flights on the Airbus A330.

Food and Drink

Complimentary meal and beverage service is offered on every Trans-Pacific, South Pacific and Asia flight. Complimentary beverage service is provided on all inter-island flights. Alcoholic beverages may be purchased in Coach Class and are complimentary in First Class. Signature tropical drinks are also offered to First Class passengers.

Entertainment

Passengers traveling on Hawaiian Airlines' A330s enjoy entertainment systems with audio and video on demand and LCD touch screen monitors. Passengers traveling in first class on A330s enjoy larger monitors and iPod compatibility. On Hawaiian Airlines' Boeing 767s, movies are shown on shared overhead monitors and audio entertainment is available at each seat. DigEplayers can be rented by coach passengers on all B767 aircraft and are complimentary in First Class.

In-Flight Technology

Passengers traveling in First Class on Hawaiian Airlines' Airbus A330-200s have power outlets available for laptop or other electronic devices.

View Hawaiian Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Hawaiian Airlines' fleet includes the following aircraft types*:

A330
- The A330s in Hawaiian Airlines' fleet have a two-class configuration and can seat up to 294 passengers.
B717
- Hawaiian Airlines' 717s are used on short-haul flights between destinations in the Hawaiian Islands and can seat up to 123 passengers in a two-class configuration.
B767
- Hawaiian Airlines uses its 767s on routes from Hawaii to the west coast of the United States, including Los Angeles, San Francisco and Seattle, and on routes from Hawaii to Sydney, Tahiti and American Samoa.

*Please note that Hawaiian Airlines may have several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Hawaiian Airlines' partners include the following airlines:

  • United Airlines
  • Korean Air
  • Delta Air Lines
  • Virgin Atlantic

Customer Loyalty Program

HawaiianMiles is Hawaiian Airlines' frequent flyer loyalty program.

  • You can earn miles by flying Hawaiian Airlines and its airline partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel, car and retail partners and by using a Hawaiian Airlines Visa® credit card.
  • Miles can be redeemed for travel and other awards.
  • Points do not expire if you fly Hawaiian Airlines at least once during an 18-month period.
  • Membership levels are Pualani Gold and Pualani Platinum. These membership levels are attained by flying 20,000 and 40,000 Flight Miles or 30 and 60 segments, respectively, on qualifying flights in one calendar year.
  • Perks for Pualani Gold and Pualani Platinum members include lounge access, a mileage bonus and an additional baggage allowance.
  • You can buy and give miles for a fee.
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