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JetBlue Airways

TripAdvisor Rating

4.0 of 5 stars 549 ratings 85% recommend

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Traveler ratings for JetBlue

4.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
4.0 of 5 stars Seat comfort
4.0 of 5 stars In-flight service
4.0 of 5 stars In-flight amenities
4.0 of 5 stars Reasonableness of fees

About JetBlue

JetBlue is an American, low-cost carrier that offers more than 600 daily flights to more than 60 cities in the U.S., Central America, the Caribbean, the Bahamas and Bermuda. Founded in 1999 and headquartered in Queens, New York, the airline's primary hub is located at New York-JFK, where JetBlue's T5 terminal offers 55,000 square feet of shopping and a variety of local food options. JetBlue also has focus cities in Boston, Fort Lauderdale, Long Beach, and Orlando. While JetBlue is considered a low-cost carrier, it is known for providing a higher end product with leather seats, personal seatback TVs and generous legroom.

Onboard Comfort

JetBlue offers a single class of service throughout its fleet.

  • All aircraft feature leather seats and the most legroom in coach (based on average fleet-wide seat pitch of U.S. airlines).
  • Passengers can purchase JetBlue's Even More Space product, featuring seats with an extra 4" of legroom, priority boarding and early access to overhead bins.
  • Passengers purchasing JetBlue's Even More Space product also enjoy Even More Speed, which provides access to expedited security screening at select airports.
  • Passengers traveling on overnight flights from the West enjoy complimentary Snooze Kits, including eyeshades and earplugs, and Eye-Opener pre-landing beverage service.

Food and Drink

JetBlue offers complimentary brand-name snacks and non-alcoholic beverages onboard. Alcoholic beverages are available for purchase. Several boxed-meal options, called Eat Up boxes, are also offered for sale on select flights.

Entertainment

Seatback televisions are available on all of JetBlue's aircraft. JetBlue's continental U.S. flights provide more than 30 channels of DIRECTV and more than 100 channels of SiriusXM Radio. JetBlue Features, which is a selection of newly released movies, is available for a fee on flights longer than two hours. JetBlue Features is offered on a complimentary basis on routes outside of the continental U.S. when DIRECTV and SiriusXM Radio are not available.

Connectivity

JetBlue is rolling out in-flight broadband service beginning in mid-2012 using satellite technology in partnership with ViaSat.

View JetBlue seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

The JetBlue fleet consists of two aircraft types*:

Airbus A320 -
JetBlue has over a hundred A320s in their fleet
  • 150 seats
  • Three-by-three layout
EMBRAER 190 -
JetBlue has more than fifty E190s in their fleet
  • 100 seats
  • Two-by-two layout
*Please note that JetBlue might have several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

JetBlue has interline agreements with the following airlines:
  • Aer Lingus
  • Jet Airways
  • American Airlines
  • LAN
  • Cape Air
  • Lufthansa
  • El Al
  • Qatar Airways
  • Emirates
  • Singapore
  • Hawaiian
  • South African Airways
  • Iceland Air
  • TAM
  • JAL
  • Virgin Atlantic
Passengers traveling on American Airlines are eligible for TrueBlue points on select American flights from New York-JFK and Boston Logan to more than a dozen international destinations.

Customer Loyalty Program

TrueBlue is JetBlue's frequent flyer loyalty program.
  • You earn three points for every dollar spent toward a flight and six points when you book online on JetBlue.com
  • You can earn additional points by flying select airline partners, including American Airlines, using an American Express JetBlue Card, or through other travel and retail partners such as Avis and Netflix.
  • Points can be redeemed for seats on JetBlue flights.
  • There are no blackout dates and points do not expire if you earn points by flying JetBlue or by using the American Express JetBlue Card at least once during a 12-month period.
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