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Alitalia

TripAdvisor Rating

3.0 of 5 stars 312 ratings 63% recommend

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Traveler ratings for Alitalia

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
3.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
2.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Alitalia

Alitalia, Italy's largest airline and de facto flag carrier, was founded in 2008 and took over the name, a majority of the aircraft and certain other assets in the liquidation of the old Alitalia. It also took over Alitalia's primary Italian competitor, Air One. Based in Rome, Italy, Alitalia has its main international hub in Rome and other hubs in Milan, Turin, Venice, Naples and Catania. Alitalia flies to more than 90 destinations in Europe, the Americas, Asia and North Africa.

Class of Service

Alitalia provides up to three classes of service on its flights.

Magnifica - Business

Passengers traveling in Magnifica Class enjoy expedited check-in, fast track security screening (where available), priority boarding, and lounge access, including SkyTeam lounges for international travel. Onboard, Magnifica Class travelers can change the color and intensity of the cabin lighting and enjoy amenity kits, noise-reducing headsets and individual 15.4-inch video screens, featuring a broad selection of movies, television programs, and audio channels. Fully lie-flat seats are available on new Airbus A330s, which operate on routes from Rome and Milan to New York-JFK and between Milan. Other long-haul aircraft have a mix of angled lie-flat seats and recliner Business Class seats.

Otima Business

Passengers traveling in Otima Class on intra-Europe flights enjoy expedited check-in and security screening (where available), lounge access, including SkyTeam lounges when traveling internationally, and complimentary beverages. Additionally, depending on the length of the flight, passengers will have movies and television programming played on shared overhead screens, and complimentary meal, or snack service.

Classica Plus - Premium Economy

Classica Plus Class is available on the new Airbus A330 on flights from Milan to New York and Miami, and from Rome to New York, Rio de Janeiro and Beijing. Passengers traveling in Classica Plus enjoy dedicated check-in, priority boarding, additional legroom, complimentary meal and beverage service, a USB port, satellite telephone service for a fee and individual 10.6-inch video screens, featuring a selection of movies and real-time news.

Classica - Economy

Passengers traveling in Classica Class enjoy complimentary beverage service and complimentary meal or snack service, depending on the duration of the flight.

Food and Drink

All passengers on long-haul flights receive complimentary meal and beverage service. On short- and medium-haul flights, a snack or light meal may be served depending on the destination.

Entertainment

All passengers on Boeing 777s and the new Airbus A330s have personal audio and video on-demand entertainment systems, featuring movies, television programming, and games. Other medium- and long-haul aircraft may have programming on shared overhead monitors.

In-Flight Technology

Passengers in Magnifica Class on Alitalia's 777s and new A330s have individual 15V DC EmPower ports, which require an adapter to plug in a laptop. Passengers traveling in Classica Class on the 777s and A330s have two EmPower ports for every three seats. Passengers in Magnifica and Classica Plus Class on the new A330s have access to a USB outlet.

View Alitalia seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Alitalia's fleet includes the following aircraft types*:

A319, A320 and A321
- Alitalia uses its A319s, A320s and A321s on medium-haul routes and provides up to two classes of service.
MD80 and MD82
- The MD80s and MD82s in Alitalia's fleet are used on medium-haul routes.
A330
- Alitalia's A330s are used on long-haul routes and feature two or three classes of service. Magnifica Class features fully lie-flat seats on Alitalia's A330s.
B767
- the B767s in Alitalia's fleet seat up to 234 passengers and are flown on long-haul routes. Angled lie-flat seats are available in Magnifica Class on Alitalia's B767s.
B777
- Alitalia's B777s seat up to 291 passengers an are used on long-haul routes. Magnifica Class on Alitalia's 777s features recliner seats.
CRJ-900
- The CRJ-900s are used on regional routes and can seat up to 90 passengers in a single-class configuration.
E-170
- Alitalia uses its E-170s, which seat up to 72 passengers, on regional routes.

*Please note that Alitalia may have several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Alitalia is a member of the SkyTeam global alliance, which includes the following airlines:

  • Aeroflot
  • Czech Airlines
  • Aeromexico
  • Delta Air Lines
  • Air Europa
  • Kenya Airways
  • Air France
  • KLM
  • China Airlines
  • Korean Air
  • China Eastern
  • Tarom
  • China Southern
  • Vietnam Airlines

Additionally, Alitalia partners with other airlines, including the following:

  • Etihad Airways
  • Malaysia Airlines
  • Jet Airways
  • Qantas

Customer Loyalty Program

MilleMiglia is Alitalia's frequent flyer loyalty program.

  • You can earn miles by flying Alitalia, SkyTeam airlines, and other airline partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel and car partners.
  • Miles can be redeemed for travel awards.
  • Miles do not expire if you fly Alitalia at least once during a 24-month period.
  • Membership levels are Ulisse Club, Freccia Alata Club and Freccia Alata Plus Club. These membership levels are attained by flying 20,000, 50,000 and 80,000 miles or 30, 60 and 90 segments, respectively, on qualifying flights in one calendar year.
    • Perks for obtaining membership in the Ulisse Club, Freccia Alata Club and Freccia Alata Plus Club include mileage bonuses on select flights, waitlist priority and lounge access that varies depending on your level of status.
    • Ulisse Club members are recognized at the SkyTeam Elite level when flying on SkyTeam partner airlines.
    • Freccia Alata Club and Freccia Alata Plus Club members have SkyTeam Elite Plus status when flying on SkyTeam partners and have access to SkyTeam lounges when traveling on SkyTeam international itineraries.
  • You can buy, give and transfer miles for a fee.
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