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Alaska Airlines

TripAdvisor Rating

3.0 of 5 stars 339 ratings 76% recommend

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Traveler ratings for Alaska Airlines

3.0 of 5 stars Value
4.0 of 5 stars Check-in experience
4.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Alaska Airlines

Alaska Airlines, which has been providing passenger service for over 75 years, now serves more than 60 cities in Canada, Mexico and the United States. Based in Seattle, it operates its main hub at Seattle-Tacoma International Airport and has smaller hub operations at Portland International Airport in Oregon and Ted Stevens Anchorage International Airport in Alaska. Alaska has also expanded the reach of its route network over the past decade and it now offers trans-continental service from Seattle to the East Coast as well as a significant number of flights to Hawaii.

Horizon Air is the sister company of Alaska Airlines and provides regional service on routes within the Pacific Northwest. Horizon Air and Alaska Airlines have traditionally had a strong partnership and share the Mileage Plan frequent flyer program.

Class of Service

Alaska Airlines provides either one-class or two-class service depending on the aircraft.

First Class

First Class passengers enjoy complimentary alcoholic and non-alcoholic beverages, a complimentary three-course meal service on flights longer than 3.5 hours and a light meal on shorter flights. First Class passengers also enjoy complimentary use of handheld media players called digEplayers, and (except for those traveling on an upgraded ticket) have access to the Alaska Airlines Board Room.

Coach Class

Passengers enjoy complimentary non-alcoholic beverages and snacks, alcoholic beverages for purchase, hot meals for purchase on select flights, and handheld media players, digEplayers, for rent.

Food and Drink

First Class passengers enjoy complimentary beverages, including a new selection of wines each month, a three course meal on flights over 3.5 hours and light appetizers and a light meal on shorter flights. Passengers in Coach Class enjoy complimentary, non-alcoholic beverage service on all flights over one hour in length. On flights between one and 2.5 hours in duration, a complimentary snack mix is provided and, depending on the length of the flight, Picnic Packs are available for purchase. On flights over 2.5 hours, Coach passengers enjoy a complimentary snack mix and may purchase Picnic Packs or a fresh-hot Northern Bites meal. On flights over 3.5 hours in duration, a cheese and fruit platter is also available for purchase and a second complimentary snack is offered. On flights to and from Hawaii, Alaska Airlines offers a modified menu in both cabins featuring island-inspired fare.

Entertainment

Passengers may rent handheld media players called digEplayers on flights within the U.S. that are over 3.5 hours in duration. The digEplayers are preloaded with movies and television programming, and for an additional fee, passengers can use the digEplayers to access the onboard WiFi. DigEplayers may be rented onboard or may be reserved up to 24 hours in advance. The digEplayer is free for First Class passengers.

In-Flight Technology

Internet access via Gogo is available on almost all aircraft operating in the lower 48 states and in specific areas of Alaska, including all Boeing 737-700s, -800s and -900s.

View Alaska Airlines seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Alaska Airlines' fleet includes the following aircraft types*:

B737-400, -700, -800 and -900
- Alaska Airlines operates more than a hundred B737s in various configurations, including versions of the B737-400 that provide both passenger and cargo service.
Bombardier Q400
- There are more than forty-five Q400s in the Alaska Airlines' fleet, which are operated by Horizon Air in a one-class configuration.
CRJ-700
- The CRJ-700s are operated by SkyWest Airlines and are used primarily on routes between Portland and Southern California and on a few routes from Seattle to California.

*Please note that Alaska Airlines has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Alaska Airlines is not part of an airline alliance, but it does partner with a large number of other airlines, including the following:

  • Air France
  • Icelandair
  • Air Pacific
  • Kenmore Air
  • American Airlines
  • KLM
  • British Airways
  • Korean Air
  • Cathay Pacific
  • LAN
  • Delta Air Lines
  • PenAir
  • Era Alaska
  • Qantas

Customer Loyalty Program

Mileage Plan is Alaska Airlines' frequent flyer loyalty program.

  • You can earn miles by flying Alaska Airlines and its airline partners.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel, car and retail partners and by using an Alaska Airlines credit card.
  • Miles can be redeemed for travel awards.
  • Miles do not expire if you fly Alaska Airlines at least once during a 24-month period.
  • Membership levels are MVP, MVP Gold and MVP Gold75K. These membership levels are attained by flying 20,000, 40,000 and 75,000 miles, respectively, on Alaska Airlines in one calendar year, or by flying 25,000, 50,000 and 90,000 miles or 30, 60 and 90 segments, respectively, on a combination of Alaska Airlines, Air France, American Airlines, Delta Air Lines, KLM and LAN in one calendar year.
    • Perks include mileage bonuses, an additional baggage allowance and lounge access that varies depending on your level of status.
  • There are reciprocal elite benefits between Alaska Airlines and American Airlines and between Alaskan Airlines and Delta, including priority boarding and an additional baggage allowance.
  • You can buy, give and transfer miles for a fee.
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