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AirAsia

TripAdvisor Rating

3.0 of 5 stars 493 ratings 65% recommend

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Traveler ratings for AirAsia

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
3.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
2.0 of 5 stars In-flight service
1.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About AirAsia

AirAsia and its cousin airlines, AirAsia X, Thai AirAsia and Indonesia AirAsia, are low-cost carriers providing service to more than 60 destinations in approximately 18 countries throughout Asia, Europe, and Australia. Headquartered in Selangor, Malaysia near the Kuala Lumpur International Airport, its primary hub, it also operates three other Malaysian hubs at Kota Kinabalu International Airport, Penang International Airport, and Kuching International Airport.

AirAsia was formed in 2001, and quickly became a pioneer of low-cost service in Asia, flying modern Airbus A320s. Its low-cost airfares, and more importantly its extremely low operating costs, have broken travel norms, giving many more people in the region the opportunity to fly. AirAsia was named the World's Best Low-Cost Airline and the Best Low-Cost Airline - Asia at the 2011 Skytrax awards.

AirAsia X is the long-haul carrier formed in 2007, and it flies Airbus A330s and A340s.

Class of Service

  • Premium Class

Premium Class is available on AirAsia X flights. Passengers traveling in Premium Class enjoy angled lie-flat seats, a complimentary meal and priority check-in, boarding, and baggage delivery.

  • Hot Seats

Hot seats are Economy seats that board first and provide passengers with extra legroom. Passengers can choose a Hot Seat for an additional fee.

  • Economy

Passengers traveling in Economy enjoy reclining, leather seats.

Food and Drink

Meals, snacks and drinks are available for purchase, and the menu varies depending on the route. You can save money by pre-booking meals. Premium Class passengers receive a complimentary meal and mineral water. Alcohol is not served onboard AirAsia's aircraft.

Entertainment

AirAsia X allows you to rent an ePlayer portable media player, which has a pre-loaded selection of movies, television programming, music and games.

In-Flight Technology

Premium Class seats have 110V power outlets at each seat.

View AirAsia seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

A320-200

  • AirAsia's A320-200 fleet is used on short-haul flights with a three-by-three configuration. Hot Seats are located at the front of each aircraft and in the exit rows

A330-300

  • AirAsia's A330-300 fleet is used for long-haul flights. The aircraft has a two-by-two-by-two configuration in Premium Class, while the main cabin has a three-by-three-by-three and, as the fuselage narrows, a two-by-three-by-two configuration. There are three rows of Hot Seats in the main cabin.

A340-300

  • These aircraft are used for long-haul flights. The cabin is composed of a two-by-two-by-two configuration in Premium Class, while the main cabin has a three-by-three-by-three and, as the fuselage narrows, a two-by-three-by-two configuration. There are three rows of Hot Seats in the main cabin.

Customer Loyalty Program

With BIG, AirAsia's frequent flier loyalty program, customers earn BIGGIES (points) for transactions with AirAsia.

  • Earn points by traveling on AirAsia, by using an AirAsia credit card and by purchasing products and services from hotel, car and retail partners.
  • A nominal joining fee is required.
  • Redeem points for travel awards.
  • There are no blackout dates.
  • Points expire 36 months after the date they are credited to your account.
  • Points are earned not by distance flown, but rather based on the amount spent per transaction.
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