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Air Canada

TripAdvisor Rating

3.0 of 5 stars 908 ratings 43% recommend

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Traveler ratings for Air Canada

2.0 of 5 stars Value
3.0 of 5 stars Check-in experience
3.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
2.0 of 5 stars Reasonableness of fees

About Air Canada

Air Canada is Canada's de facto flag carrier and largest full-service airline. Its predecessor, Trans-Canada Air Lines, began passenger and mail service in 1937. Air Canada operates hubs at Toronto Pearson International Airport, Montréal Trudeau International Airport and Vancouver International Airport, while Calgary, Winnipeg and Ottawa are focus cities for the airline. Air Canada and its regional partner, Air Canada Express, provide service to over 170 destinations in North America, South America, Asia, Europe, and Australia.

Class of Service

Air Canada provides either one or two classes of service on its flights.

Executive First Service (International travel other than North American and Caribbean destinations)

Passengers traveling in Executive First Service enjoy priority check-in, security clearance and boarding, lounge access, personal seat-back video screens with on-demand entertainment, power outlets for laptops, and USB ports for game controllers. Additionally, Air Canada's Boeing 777s, Airbus A330s and most Boeing 767s feature fully lie-flat seats in Executive First Service.

Executive Class (North American and Caribbean destinations)

Passengers traveling in Executive Class enjoy priority check-in, security clearance and boarding, lounge access, recliner seats, personal video screens with on-demand entertainment, in-seat power outlets for laptops, and USB ports for game controllers.

Economy Class

Economy Class passengers traveling on most of Air Canada's Airbus, Boeing and Embraer aircraft enjoy personal video screens with on-demand entertainment, laptop power outlets, a USB port for game controllers and XM Satellite Radio.

Comfort Plus

Comfort Plus seats with additional legroom are available on select leisure routes to Europe and the Caribbean on B767s that have an older layout compared to Air Canada's newer Executive First Service product. Comfort Plus seats are located at the front of the aircraft, and they are wider and have a greater seat pitch than standard Economy Class seats.

Food and Drink

Air Canada's OnBoard Café is available in Economy Class on domestic flights over 90 minutes in duration and on flights to the U.S. and to other destinations in Central America and the Caribbean. Economy Class passengers may purchase a variety of snacks and alcoholic beverages on flights between 90 minutes and two hours in duration, with a wider selection of snacks and meal items available on flights of more than two hours. Passengers traveling in Executive First Service, Executive Class, or to other international destinations in Economy Class will receive complimentary meal and beverage service.

Entertainment

Generally, Air Canada's aircraft have seat-back video screens at all seats with audio and video on demand, including XM Satellite Radio. Air Canada's regional jets and certain Boeing 767s and Airbus A319s have an older interior and do not have seat-back entertainment systems.

In-Flight Technology

Most of Air Canada's aircraft have a 110V AC power outlet at each seat in Executive First Service and Executive Class and shared power outlets in Economy Class. Air Canada's regional jets and certain 767s and A319s have an older interior and do not have power outlets.

View Air Canada seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Air Canada's fleet includes the following aircraft types*:

A319, A320 and A321
- Air Canada has more than eighty-five A319s, A320s and A321s in its fleet. Most of these aircraft provide two classes of service, configured in a two-by-two layout in Executive Class and a three-by-three layout in Economy Class.
A330-300
- There are approximately eight A330-300s in the Air Canada fleet, and they can seat up to 265 passengers in a one-by-one-by-one layout in Executive First Service and a two-by-four-by-two layout in Economy Class.
B767-300
- Most of the approximately thirty B767s in Air Canada's fleet feature the new Executive First Service suites and personal video screens.
B777-200 and -300
- Air Canada has more than fifteen 777s, which are configured in a one-by-two-by-one configuration in Executive First Service and a three-by-three-by-three configuration in Economy Class.
E175
- There are approximately fifteen E175s in Air Canada's fleets, and they can seat 73 passengers in a two-class configuration.
E190
- Air Canada's approximately forty-five E190s feature two classes of service and seat 93 passengers.

Air Canada has ordered more than 35 Boeing 787 Dreamliners, which will replace its B767s.

*Please note that Air Canada often has several configurations of a specific aircraft type, so please check SeatGuru for seat map information and recommendations on the best seats for your flight.

Partner Airlines

Air Canada is a member of the Star Alliance network, which consists of more than twenty airlines including the following:

  • Adria Airways
  • LOT Polish Airlines
  • Aegean Airlines
  • Lufthansa
  • Air China
  • Scandinavian Airlines
  • Air New Zealand
  • Singapore Airlines
  • ANA
  • South African Airways
  • Asiana Airlines
  • Spanair
  • Austrian
  • SWISS
  • Blue1
  • TAM
  • bmi
  • TAP Portugal
  • Brussels Airlines
  • Thai Airways International
  • Continental Airlines
  • Turkish Airlines
  • Croatia Airlines
  • United
  • EGYPTAIR
  • US Airways

Additionally, Air Canada codeshares with many Star Alliance members and other airlines, including the following:

  • Air France
  • China Airlines
  • Air India
  • Japan Airlines
  • Alitalia
  • Jet Airways India
  • Avianca
  • Middle East Airlines
  • British Airways
  • Qantas

Customer Loyalty Program

Aeroplan is Air Canada's frequent flyer loyalty program.

  • You can earn miles by flying Air Canada, Air Canada Express or Star Alliance airlines.
  • Miles can also be accrued by purchasing products or services from numerous participating hotel and car rental partners.
  • Miles can be redeemed for travel and other awards.
  • Your Aeroplan account will stay active if you accumulate or redeem miles at least once during a 12-month period, and miles may be redeemed for up to 7 years from the date of accrual.
  • Membership levels are Prestige, Elite and Super Elite. These membership levels are attained by flying 25,000, 35,000 and 100,000 status miles or 25, 50 and 95 segments, respectively, on qualifying flights in one calendar year. Note that members must fly at least 5 segments or earn a minimum of 10,000 status miles on Air Canada flights in order to be awarded status at any of the elite levels
    • Perks for Prestige, Elite and Super Elite members include upgrade privileges and priority on the waitlist. Elite and Super Elite members also have lounge access.
    • Prestige members have Star Alliance Silver status when traveling on Star Alliance airlines.

o Elite and Super Elite members are recognized as Star Alliance Gold members when traveling on Star Alliance airlines and have access to Star Alliance members' owned lounges with the Star Alliance Gold logo at the entrance when traveling on international itineraries.

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