We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

American Airlines

78,580 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,580 reviews
Travelers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search American Airlines flights
Full view
About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
Read more
Airline Deals
Search American Airlines flights
78580Reviews
7812Photos
100Tips
Traveler rating
  • 16,920
  • 18,933
  • 13,932
  • 9,271
  • 19,531
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Steve A wrote a review Yesterday
Orlando, Florida3 contributions1 helpful vote
Orange - Dallas
Domestic
One of my bags was left out in the rain in DFW. The contents were pretty wet. The bag was left out a while. I may need to file a claim. I emailed American. They replied with a generic apology. If this happens to you, file a claim at the airport before you leave. Delta has always been better about this kind of stuff… Think twice about American……
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kent F wrote a review Yesterday
4 contributions1 helpful vote
Madrid - Charlotte
International
We flew back from Madrid, Spain on Saturday, March 9, 2024 in business class since it's a long flight. The service from the attendants was great... no issues there. However, the seat that I sat in was riddled with defects. Right when I boarded the plane, I told the attendant that the plug for my headphones was broken and AA placed a tape over it so that I couldn't use it. So for the long haul flight I had no entrainment. Then the person seated next to me complained that their seat would not recline, but mine did. So the attendant reset the computers and his worked but mine remained in the upright position for the entire flight. So for the long haul flight, no entertainment and no reclining. I know this sounds petty but we paid for the features in business class and I couldn't use 2 of the key reasons to pay for business. Then 10 minutes later, they gave complimentary upgrades to others on the flight without asking if I wanted to move. Then on my connection flight from Charlotte to DFW, my business class seat had a broken tray table and when dinner was served. I got to eat in my lap. I submitted my concern to AA and the response was thank you, this is what helps us to improve.…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
John P wrote a review Yesterday
6 contributions
Los Angeles - Phoenix
Domestic
We called the morning of our flight at 9 am to confirm our 12:55 pm flight. All good. Got to the airport to find out the flight had been delayed until 4:39 pm. They offered us nothing. No drinks, meals, lounge ..... nothing. They said we could join the Advantage or Admirals lounge for the day at $79 a piece! Then the flight was delayed until 7:12 pm ( or something like that) and still got nothing. We lost the entire day in Phoenix on a 2-day trip. I wouldn't ever fly American again.…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Nick M wrote a review Yesterday
1 contribution
Charlotte - Las Vegas
Domestic
Tracy and Alhandro( may be incorrect spelling). Great customer service. Under pressure with booked/over booked flight solving issues with smile...ask AI to replace them...impossible. love...keep up the good work!
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Franca S wrote a review Yesterday
1 contribution
Miami - Las Vegas
Domestic
I wait more then two hours for my flight to vegas. And I also lost my first nite in Vegas. They always said maintenance. Not happy at all. This will be my last flight with American Airlines. Now another delay. This is crazy Not fun
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456…
Album Categories
All photosAll Traveler Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456…
avatar-image
Josie W wrote a tip Mar 17
"Better customer service. Employees are rude and unhappy. They are not honest! "
avatar-image
Jenine M wrote a tip Mar 17
"So not use AA it was the worst experience ever for my first time flying with AA"
avatar-image
Yuri B wrote a tip Mar 16
"Fly a different airline and don't fly with their affiliates either. "
avatar-image
Eric E wrote a tip Mar 16
"Best way to have the best flight with this airline is to just consider the money a donation, and don't ever show up and try to fly. "
avatar-image
Bob B wrote a tip Mar 15
"Don't expect a pleasant interaction with the Cabin Crew. Choose your meal within 5 seconds or be shouted at!"
PreviousNext
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register American Airlines

Search flights

Round TripOne-wayMulti-city
Depart
Tue, 4/2
Return
Tue, 4/9
Travelers
1, Economy