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Jet Airways

TripAdvisor Rating

3.0 of 5 stars 352 ratings 52% recommend

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Traveler ratings for Jet Airways

3.0 of 5 stars Value
3.0 of 5 stars Check-in experience
3.0 of 5 stars Punctuality
3.0 of 5 stars Baggage handling
3.0 of 5 stars Seat comfort
3.0 of 5 stars In-flight service
3.0 of 5 stars In-flight amenities
3.0 of 5 stars Reasonableness of fees

About Jet Airways

Jet Airways is headquartered in Mumbai and is India's largest airline. Jet Airways operated its first flight in 1993 and now flies to over 20 international destinations and more than 50 destinations in India. Jet Airways' hubs and focus cities are Mumbai, Brussels, Chennai and Delhi.

Class of Service

Jet Airways provides up to three classes of service on its international flights and up to two classes of service on domestic flights.

First Class

First Class is available on select international flights. Passengers traveling in First Class enjoy lounge access, fully lie-flat seats in a suite configuration, a five-course meal, beverage service, noise-cancelling headphones, 23-inch flat screens with audio and video on demand and 110V AC power outlets.

Premiere Class

Passengers traveling in Premiere Class on international flights enjoy lounge access, complimentary meal and beverage service, fully lie-flat seats, 15.4-inch touch screens with audio and video on demand and either 110V AC power outletsor 15V EmPower ports, which require an adapter to plug in a laptop. Premiere Class passengers on domestic flights enjoy recliner seats, complimentary meal and beverage service and audio and video on demand on select aircraft.

Economy Class

Passengers traveling in Economy Class on international flights enjoy complimentary meal and beverage service and 10.6-inch touch screens with audio and video on demand. Economy Class passengers traveling domestically on Boeing or Airbus aircraft enjoy complimentary meal and beverage service and audio and video on demand on select aircraft.

Food and Drink

Complimentary meal and beverage service is offered in all classes on all flights on its Boeing and Airbus fleet. JetAirways new Epicurean Series offers a fine dining experience for travelers. Special dishes designed by Man Ho are offered to First Class and Premiere Class passengers.

Entertainment

Entertainment systems with audio and video on demand, featuring 8 audio channels, over 120 audio CDs and over 100 hours of shows from Hollywood and Bollywood, are available on international flights except between Chennai and Dubaiand between Kochi and Sharjah. Audio and video on demand is also available on select aircraft and select routes within India.

In-Flight Technology

First Class passengers have access to 110V AC power outlets at each seat. Premiere Class passengers have access to either 110V AC power outlets or 15V EmPower ports, which require an adapter to plug in a laptop, at each seat on JetAirways' A330-200s and B777-300ERs. Economy Class passengers on Jet Airways' B777-300ER have access to shared 110V AC power outlets.

Passengers traveling in aircraft that have Jet Airways' entertainment system with audio and video on demand also have in-seat telephone service, as well as SMS and email service.

View Jet Airways seat maps at SeatGuru.com.

Aircraft seat map

The Fleet

Jet Airways' fleet includes the following aircraft types*:

A330-200
There are more than 10 A330-200s in Jet Airways’ fleet, which feature Premiere Class and Economy Class.
B737-700, -800 and -900
Jet Airways has more than 55 737s in its fleet, and they are operated with two classes of service.
B777-300ER
Jet Airways' fleet includes approximately 10 777-300ER, which provide three classes of service.
ATR 72-500
There are approximately 20 ATR 72-500s in Jet Airways' fleet, which are configured with a single class of service.

*Please note that Jet Airways might have several configurations of a specific aircraft type, so please check SeatGurufor seat map information and recommendations on the best seats for your flight.

Partner Airlines

Jet Airways has codeshare agreements with several airlines, including the following:

  • Air Canada
  • American Airlines
  • ANA
  • Brussels Airlines
  • Etihad Airways
  • Gulf Air
  • Kenya Airways
  • Malaysia Airlines
  • Qantas
  • United Airlines
  • Customer Loyalty Program

    Jet Privilege is Jet Airways’ frequent flyer loyalty program.

    • You can earn JPMiles by flying Jet Airways, Jet Airways Konnect and Jet Airways codeshare flights.
    • JPMiles can also be accrued by purchasing products or services from participating hotel, car and retail partners and by using a co-branded credit card.
    • JPMiles can be redeemed for travel awards.
    • JPMiles remain valid until the end of the thirteenth quarter after the quarter in which they were earned. Platinum members' JPMiles do not expire.
    • Membership levels are Blue, Blue Plus, Silver, Gold and Platinum. Blue is the entry level for all Jet Privilege members. Blue Plus level is attained by earning 5 Tier Points or 7,500 Tier JPMiles. To upgrade from Blue Plus to Silver, you must obtain 15 Tier Points or 22,500 Tier JPMiles in 6 months, or 20 Tier Points or 30,000 JPMiles in 12 months. To upgrade from Silver to Gold, you must obtain 30 Tier Points or 45,000 Tier JPMiles in 6 months, or 40 Tier Points or 60,000 JPMiles in 12 months. To upgrade from Gold to Platinum, you must obtain 45 Tier Points or 67,500 Tier JPMiles in 6 months, or 60 Tier Points or 90,000 JPMiles in 12 months.
      • Perks for Silver, Gold and Platinum members include tier bonus JPMiles, priority standby, an additional baggage allowance and lounge access.
    • You can buy and transfer JPMiles for a fee.
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