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LOT Polish Airlines


4 of 5 stars
5 Reviews
Headquarters: Zwirki i Wigury 1, 00-906 +48-22-577-99-52 Website

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Good flight experience

I have been alone on my double seat places, so a lot of place. What I have appreciated is that... read more

4 of 5 starsReviewed 1 week ago
S M
,
Warsaw, Poland
Rating summary
  • 3 of 5 stars
    Legroom
    4.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 2.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
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5 Reviews from our TripAdvisor Community

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5 reviews from our community

Date | Rating
  • English first
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English first
Krakow, Poland
Level Contributor
23 reviews
4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great experience really good service comfortable sits with lots of space for legs. They provide many different services at airports also. Fully recommend!

Europe Economy
Helpful?
Thank Robert K
Soouthampton
Level Contributor
5 reviews
3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Although the flight out to Poland on my own was good, the flight back was a complete nightmare, which was not helped at all but the staff on this flight. The company changed loads of things including the advertised plane we were flying on and their complaints people take up to 4 WEEKS to respond (if at all). Poland really...

More  Europe Economy

Helpful?
Thank Toby O
Warsaw, Poland
Level Contributor
67 reviews
30 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been alone on my double seat places, so a lot of place. What I have appreciated is that place departed 30 minutes later but arrived on time, and luggage were provided very fast (10 to 15 minutes from the moment of door opening).

Europe Economy
Helpful?
1 Thank S M
Mateusz K, Kierownik at LOT Polish Airlines, responded to this review

Dear SM, Thank you for travelling with us and taking the time to share your observations. Punctuality is very important for us and we always do our best to perform on time. It is also good to hear that baggage handling was in line with your expectations. Hope to see you again flying with us!

More  Europe Economy

Oxford, United Kingdom
Level Contributor
404 reviews
928 helpful votes
4 of 5 stars Reviewed 1 week ago

I have recently travelled several times on LOT between London and Warsaw. Generally they are a solid 4 star rating airline although this review is for my evening flight from Warsaw on Jan 28th which was slightly disappointing. Warsaw airport has a relatively new terminal, with plenty of check-in desks and a more than adequate number of security lines for...

More  Europe Economy

Helpful?
3 Thank fatbear2000
Mateusz K, Kierownik at LOT Polish Airlines, responded to this review

Dear fatbear2000, Thank you very much for taking the time to review our flight. I truly appreciate your comments, as I can address them directly to people responsible for particular areas. Definitely boarding wasn’t organized accordingly to our standards, and we put this to the agenda of meeting with our handler. Thank you for your heads-up, we will do our...

More  Europe Economy

Avon, Colorado
Level Contributor
34 reviews
16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've done quite some intercontinental business travel and boarded Swiss, South African, Lufthansa and now also LOT. LOT has a fairly small business class section (I estimate 3-4 rows of up to 6 passengers..) which allows them to give you excellent service. In fact on the return leg from NYC to Warschau we were done with dinner within 2.5 hours...

More  International Business Class

Helpful?
3 Thank Reasonableguy123
Mateusz K, Manager at LOT Polish Airlines, responded to this review

Dear Reasonableguy123, Firstly, let me thank you for the first LOT Polish Airlines review on TriAdvisor. It was a pleasure to have you on board, and we are very happy to hear your feedback. We do our best to ensure that our Business Class guests get service they expect. We will be delighted to see you again on board our...

More  International Business Class

About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).
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