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Japan Airlines


4.5 of 5 stars
19 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 +81-0570-025-121 Website

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    Excellent
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    Very good
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JAL a very good flight experience

Very good leg room, I know this matters most for many. Crew is very hospitable and friendly. As I... read more

5 of 5 starsReviewed 3 days ago
Harshal M
Rating summary
  • 4.5 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Inflight Entertainment
    4.5 of 5 stars
    Onboard Experience
  • 5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
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19 Reviews from our TripAdvisor Community

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19 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW

Very good leg room, I know this matters most for many. Crew is very hospitable and friendly. As I arrived early, they put me on a earlier flight for free from Tokyo to Osaka (my final destination) w/o a request.

International Economy
Helpful?
Thank Harshal M
HONG KONG
Level Contributor
537 reviews
130 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Perhaps I have high expectation with the JL inflight meal, I had a beef pattie with rice and it was just soso. The kiwi juice was good though.

Asia Economy
Helpful?
Thank Quack H
Tokyo, Japan
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW

I had ordered the low sodium meal and the flight attendant confirmed this before the flight even closed the door. The toilet was spacious! I was amazed at how much extra room there was. At one point, one passenger told me one of the stalls was dirty and let a flight attendant know. The flight attendant told her it will...

More  International Economy

Helpful?
Thank HarumphSezMoi
North Las Vegas, Nevada
Level Contributor
13 reviews
5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the first time I flow with First Class, way beyond my expectation. Serve the delicate Oolong tea & Champagne after seated then hand over the right size of pajama then my 5 star Japanese style meal started. For the 13 hour flight, I enjoy every minute in the air, did not even want to go to sleep, I...

More  International First Class

Helpful?
Thank judy0125
Bangkok, Thailand
Level Contributor
10 reviews
4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was flown from Manila to Narita round trip on November 2015. The flight time is 3 hours. They served us one meal that has only one menu for everybody. The food was just fine, mixed Japanese and western food. The seat is OK, good space between front and back row. They have not much movies in the entertainment system...

More  North Asia Economy

Helpful?
Thank Mod027
Singapore, Singapore
Level Contributor
8 reviews
4 of 5 stars Reviewed 5 days ago NEW

Pleasant service on this flight. The snacks were not as good as you would expect on a Japanese flight but still a comfortable flight.

Domestic Economy
Helpful?
Thank HGR1
Miami Shores, Florida
Level Contributor
29 reviews
2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Customer service was simply elegant and genuine. The flight attendants were in constant motion, there was always one flight attendant walking around to ensure safety, and to provide service. This is my second time on JAL and I must say, I am truly impress, the delivery of customer service was consistent throughout the entire 7hr flight. From the moment you...

More  Southeast Asia Economy

Helpful?
Thank flipper0211
Huntington Beach, California
Level Contributor
38 reviews
18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were very impress with the level service of this air line, from the time we checked in to on board . Their personel always have the smile on their face , their professonialism is second to none . We can feel how serious and how proud they are to provide service for their customers. We all agreed that the...

More  International Economy

Helpful?
Thank LAM B
Level Contributor
12 reviews
5 of 5 stars Reviewed 5 days ago NEW

JAL can be highly recommended. Service was excellent from start of flight to the finish. The Stewardess were professional and warm. Food on board was excellent. I chose the Japanese option. Delicious and fresh ingredients were used. Flat bed was comfortable and the equipment on board user friendly. I would definitely fly JAL again.

International Business Class
Helpful?
Thank Marazdm
Coffs Harbour, Australia
Level Contributor
42 reviews
24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family were all impressed with the quality, comfort, food, entertainment and service on Japan Airlines. we flew from Tokyo to London on 10 Dec and were fortunate to have a quiet flight with a fair nnumber of empty seats. However the flight from Vancouver to Tokyo was full and it was equally as good. Having been on a 'round...

More  International Economy

Helpful?
1 Thank Snowflakeseeker
About Japan Airlines
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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