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Etihad Airways


3.5 of 5 stars
93 Reviews
Headquarters: PO Box 35566 Khalifa City, 35566 +971-02-5990000 Website

TripAdvisor Reviewer Highlights

Read all 93 reviews
Visitor rating
  • 39
    Excellent
  • 22
    Very good
  • 11
    Average
  • 8
    Poor
  • 13
    Terrible
Flights are good Customer Service is poor

I fly long distance at least once a year and always fly Etihad, the flights are good and direct... read more

3 of 5 starsReviewed yesterday
Majie83
,
Dublin, Ireland
Rating summary
  • 3.5 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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93 Reviews from our TripAdvisor Community

Write a Review

93 reviews from our community

Date | Rating
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English first
Dorset, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Well apart from the new aeroplanes were second to none with great entertainment, clean and tidy and comfortable with great staff. the service from there help desk on xmas day was amazing. without there help I wouldn't of even gone on holiday as the visa company messed it up and were "unable to take my calls!!!" Etihad managed to get...

More  International Economy

Helpful?
Thank tony k
Dublin, Ireland
Level Contributor
22 reviews
16 helpful votes
3 of 5 stars Reviewed yesterday NEW

I fly long distance at least once a year and always fly Etihad, the flights are good and direct into Dublin , Abu Dhabi is not a great airport but it is worth it as the travel time is shorter. I always find the flights ok not amazing but grand, but if you have any reason to call customer service...

More  International Economy

Helpful?
Thank Majie83
Kolkata (Calcutta), India
Level Contributor
88 reviews
31 helpful votes
3 of 5 stars Reviewed yesterday NEW

Nice aircraft with good food makes Etihad a good airlines. It also provides good connectivity to the West. However according to my experience if you connecting and have any time 2hrs or less, its sure you either miss the next flight or your luggage misses the next flight. There is also huge security waiting at Abu Dhabi. The connectivity is...

More  International Economy

Helpful?
Thank Aninda_mukherjee
Aberdeen, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

I was flying alone with my 2 year old and he was refusing to wear his seat belt. The stewardess approached me to put his seat belt on however she had an unwelcoming demeanor and my son was frightened and crying. I asked her if there were any sweeties or lolly to divert his attention but she did not respond....

More  International Economy

Helpful?
Thank Ruchelle N
Bergen op Zoom, The Netherlands
Level Contributor
34 reviews
10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Etyhad does a lot to make you feel comfortable. Good seats, space, very complete selection of movies and perfect meals. Wifi on board and all drinks for free. Flight was on time.

International Economy
Helpful?
Thank Hans v
jcbexleyoh
Level Contributor
87 reviews
40 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were amazed and delighted to learn that Etihad would have a car and driver meet us in Chennai to transport us to our hotel. Indeed, they did and it was a wonderful additional service we much appreciated.

International First Class
Helpful?
Thank jcbexleyoh
gent, belgium
Level Contributor
30 reviews
17 helpful votes
5 of 5 stars Reviewed yesterday NEW

In my top 3 airlines together with Qatar and Emirates. Have flown Etihad on many occasions, some 25 overseas trips to Asia, and all of them were a great experience, at least on board. Service is perfect, friendly and attentive staff, excellent food, nice wine list and some of the best coffee I had on board a plane. The only...

More  Europe Business Class

Helpful?
Thank johanGent_Belgium
Bristol, United Kingdom
Level Contributor
19 reviews
8 helpful votes
3 of 5 stars Reviewed yesterday NEW

My previous trips to India were with Emerates so I was a little unsure about booking with Etihad but thought the price difference was worth a chance. Plus it was a chance to go through Abu Dhabi airport rather than Dubai. To say I was disappointed isn't really fair... but that's how I felt. The plane is magnificent but has...

More  International Economy

Helpful?
Thank Steve C
Singapore, Singapore
Level Contributor
24 reviews
3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Etihad is the best. I fly Etihad whenever possible, herewith are my highlights from my travels including my most recent trip; The flight attendants provide excellent service and are very professional. The standard of meals in economy and business class is very high and some of the best airline food I have had. The hummus in any of Etihad's lounges...

More  International Economy

Helpful?
Thank ElizabethPTrip
Newcastle, Australia
Level Contributor
7 reviews
1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Flew on the a380 from Sydney to Abu Dhabi, and it was amazing. Very spacious, although the 3-4-3 configuration is annoying when 2 people are travelling together. Was placed next to a young child (I did not know him at all) and kept getting woken up by crew members asking me questions about "my child" and his meals and to...

More  International Economy

Helpful?
Thank Samantha R
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.
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