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El Al Israel Airlines


3.5 of 5 stars
9 Reviews
Headquarters: PO Box 41 Ben-Gurion Airport, 70100 +972-3-977-1111 Website

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    Excellent
  • 3
    Very good
  • 3
    Average
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  • 1
    Terrible
Older planes don't have back of the seat monitors

My husband and I flew with El Al from Toronto to Israel, and I was disappointed that it was an... read more

3 of 5 starsReviewed 3 days ago
AnnetteB65
,
Toronto
Rating summary
  • 3.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 2.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 3.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
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9 Reviews from our TripAdvisor Community

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9 reviews from our community

Date | Rating
  • English first
  • Any
English first
Toronto
Level Contributor
4 reviews
14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I flew with El Al from Toronto to Israel, and I was disappointed that it was an older plane and our seats were the ones right at the back so it was only a two-seater, but, because it was an older plane, they didn't have the video monitors on the backs of the seats, and they had...

More  International Economy

Helpful?
Thank AnnetteB65
Jerusalem, Israel
Level Contributor
102 reviews
33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently fractured my foot and am still walking with a cane. The staff from check in until baggage claim saw to it that all my needs were met, helping as needed. i boarded first, helped to my seat and with my carry-on.They were courteous to all the passengers affording personal service.

International Economy
Helpful?
Thank Bracha K
Israel
Level Contributor
23 reviews
16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is our first time flying with UP (el al's low cost carrier) - we were not disappointed. Service was efficient, high standards of security and the crew was nice and friendly.

International Economy
Helpful?
Thank omerlevi
Sydney, Australia
Level Contributor
28 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good airline with good service. Don´t get too annoyed with the security procedures. They are doing their job and once you made it to the plane you can say that you are quite safe. El Al was actually cheaper than flying with the alternatives, low budget airlines. I do recommend flying with them.

International Economy
Helpful?
Thank JavierAUS
Cary, NC
Level Contributor
17 reviews
8 helpful votes
4 of 5 stars Reviewed 1 week ago

Needed to fly to Israel - bought tickets to El Al Israeli Airlines, from Boston. Usual for flights to Israel security, but in Logan Airport - even worse: if you fly from somewhere else, you have to walk pretty long distance to the Terminal E, from which El Al is flying to Israel. You'll even have to walk out of...

More  International Economy

Helpful?
Thank mika3873
Georgia Coast, Georgia
Level Contributor
8 reviews
7 helpful votes
3 of 5 stars Reviewed 1 week ago

Checking In at JFK: El Al employees were courteous, but VERY suspicious of non-Jews. I was in a group of about 60 people flying together, and it took us almost two hours to check in. Some of the question she asked me were confusing, and when I didn't answer right away, she seemed to get more upset that I didn't...

More  International Economy

Helpful?
Thank Joe U
New York City, New York
Level Contributor
89 reviews
60 helpful votes
3 of 5 stars Reviewed 1 week ago

Flew business. Crew were excellent. No complaints from me about the crew. We had a delay because of a mechanical problem. I guess that is because of the aging of its 747s.

International Business Class
Helpful?
Thank marc s
Kiriat Ono
Level Contributor
37 reviews
11 helpful votes
4 of 5 stars Reviewed 1 week ago

Boarding was quick and orderly. Entering the Business Class compartment is roomy and the seats are wide and can be converted into some sort of bed. The service during the flight was very good and I noticed an improvement over years passed, the entertainment part could have some improvements. The meals, you are not getting a gastronomic dinner but have...

More  International Business Class

Helpful?
1 Thank 4x6kj
Austin
Level Contributor
22 reviews
7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Upon arrival at the Paris Airport on a flight from Dallas,Texas, four of us traveling to Israel to meet up with a group tour of the Holy Land were paged at the gate of our departing flight to Tel Aviv. We were all interrogated at length by several YOUNG "security" members of the El Al Airline. We were asked the...

More  International Economy

Helpful?
1 Thank Torey
About El Al Israel Airlines
El Al Israel Airlines (LY), commonly known as El Al, is Israel's flag carrier. The airline, which is headquartered and has a hub at Ben Gurion Airport (TLV) operates non-stop flights to 45 domestic and international destinations in Europe, Asia, Africa and North America. The airline does not operate on the Jewish Sabbath and Jewish religious holidays. El Al's fleet of aircraft includes three-cabin configurations (First Class, Business Class and Economy Class), two-cabin configurations (First Class and Economy Class, or Business Class and Economy Class) and single-cabin configurations (Economy Class only). The airline operates six King David Lounges for passengers flying in premium classes.
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