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China Eastern Airlines


2.5 of 5 stars
15 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, 201202 +86-95530 Website

TripAdvisor Reviewer Highlights

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Visitor rating
  • 2
    Excellent
  • 3
    Very good
  • 2
    Average
  • 4
    Poor
  • 4
    Terrible
low cost and efficient

Quite a few negative reviews for this airline here and other sites. Some seem typical that could... read more

3 of 5 starsReviewed 1 week ago
dharmathug
,
Chicago, Illinois
Rating summary
  • 2.5 of 5 stars
    Legroom
    2.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    2.5 of 5 stars
    Onboard Experience
  • 2.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
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15 Reviews from our TripAdvisor Community

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15 reviews from our community

Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Level Contributor
703 reviews
131 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

China is not New York. It is not even Hong Kong. The stewardesses seem frigid because their English is almost non existent. If you speak Chinese, as I do, the stewardesses are always friendly and helpful. It is true luggage goes astray, but I have lost luggage in America, but never in China. If your only reason for taking China...

More  Asia Economy

Helpful?
Thank Jeffry B
Ottawa
Level Contributor
18 reviews
14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first experience with an Asian airline. Our flight was Toronto to Shanghai, Shanghai to Bangkok. The service onboard was very good. The food served was very good with 2 choices for each meal. Very efficient and professional. We would use this airline again.

International Economy
Helpful?
Thank OttawaPixie
Seoul, South Korea
Level Contributor
23 reviews
2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

got the opportunity as a Semester exchange student in Seoul. So, I travelled by This airlines because it was cheap. Had a shock while entering, No source of entertainment. The staff was good. But Everything else like the table in front was dirty. Had a 7-hour transit at shanghai to another same airlines flight came 3 hours late. would suggest...

More  North Asia Economy

Helpful?
1 Thank Guri6080
Melbourne, Australia
Level Contributor
703 reviews
131 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

China Eastern is Shanghai's airline. It's has a touch of class -- not something you could say about most other Chinese airlines. The stewardesses add a swaying lilt to their progress through the cabin. Their hair is in chic and stylish. Food is not bad, but not brilliant. In all, it is a cut above the average Chinese airline.

Asia Economy
Helpful?
1 Thank Jeffry B
Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

.Return Business Class with Vietnam Airways. Both flights and lounge services at airports excellent. Flights arranged by STA Travel.Total cost less than half British Airways business class. I wIll be be using the same airlines on my next trip to Oz.

International Business Class
Helpful?
Thank bishop2016
Level Contributor
19 reviews
2 helpful votes
1 of 5 stars Reviewed 1 week ago

All I can say is I have had my fill of China. Between delayed flights, loss luggage, planes leaving earlier without any knowledge given to me, I'm done. The airline was not great; the seats were cramped and uncomfortable, the attendants had only a rudimentary grasp on English, strange food, odd little rules, on a whole not pleasant. Then I...

More  International Economy

Helpful?
Thank 717trishab
Castres-Gironde, France
Level Contributor
19 reviews
5 helpful votes
1 of 5 stars Reviewed 1 week ago

This is an indictment of both the Airline and the dreaded layover of Shanghai. Couldn't get any info on baggage requirements from their website pre-flight (flew them from CDG - Shanghai - Sydney to catch my cruise ship to New Zealand and had NO problems going - well, one wouldn't if their "partner" is AirFrance CDG - Shanghai, one is...

More  International Economy

Helpful?
Thank ginijeanne
Chicago, Illinois
Level Contributor
42 reviews
15 helpful votes
3 of 5 stars Reviewed 1 week ago

Quite a few negative reviews for this airline here and other sites. Some seem typical that could happen on any airline (lost luggage, flight cancellations etc), some seem entitled, thinking they are going to get a first class experience on an economy flight on an economy airline. I flew them recently and I'll fly them again. They had the best...

More  International Economy

Helpful?
2 Thank dharmathug
Wuhan, China
Level Contributor
14 reviews
3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have flown China Eastern a half dozen times or so. They are often the cheapest ticket available. That is the only positive mark in their ledger. Every flight I have had with them has been delayed, staffed by people who don't care about passengers, and even the landings are awful. You feel like you are in a basketball, not...

More  Southeast Asia Economy

Helpful?
Thank Brian W
Manila, Utah
Level Contributor
9 reviews
2 helpful votes
2 of 5 stars Reviewed 1 week ago

The flight crew was rude. They were not communicating properly to the passengers as to the choices of food. When they serve the food, it was almost throwing it to us. This was in our Manila to Shanghai flight. There was slight improvement on the Shanghai to LAX flight. During our stop over in Shanghai, everyone is frustrated because we...

More  International Economy

Helpful?
Thank Tenny C
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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