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British Airways

3.5 of 5 stars
101 Reviews
Headquarters: PO Box 365, UB7 0GB +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

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Visitor rating
  • 32
  • 29
    Very good
  • 19
  • 12
  • 9

The flight took off on time and was very smooth. Service during the flight was good and the food... read more

4 of 5 starsReviewed 2 days ago
Rating summary
  • 3.5 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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101 Reviews from our TripAdvisor Community

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101 reviews from our community

Date | Rating
  • English first
  • Italian first
  • Thai first
  • Any
English first
London, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

BA business has gone downhill. My most recent experience was just dreadful (and costly). I flew first class from Dulles to Heathrow, and was booked to return Business Class from London Heathrow to Washington DC Dulles Airport. As my inbound flight to Heathrow got delayed, I missed my connection. I know these things can happen, and good airlines handle them...

More  International Business Class

Thank M V
Level Contributor
46 reviews
26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The flight took off on time and was very smooth. Service during the flight was good and the food was delicious. The seat can be positioned completely flat and are sufficiently wide and long.

International Business Class
Thank HUGO991
Evanston, Illinois
Level Contributor
186 reviews
29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The seats are comfy with legroom ( exit row). The food are OK, the cabin staff are nice. other service s in general are good.

Europe Economy
Thank kiltmaker2
Level Contributor
38 reviews
25 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My husband and I travelled on this BA flight on 16th January - the aircraft was not the one I had booked - the seats were not the ones I had paid for (they were free) and the cabin temperature the whole flight was so cold even the blanket and extra jumpers could not keep us warm - we complained...

More  International Economy

Thank Ellis1940
London, United Kingdom
Level Contributor
139 reviews
123 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

A shocking flight!!! The first flight from LGW to RAK was good, comfortable, nice smooth flight all in all it was good. However on the way back was ANOTHER story!! We got stuck in the Passport Control area in Marrakesh airport, a huge que we stood in for almost 1 hour!!!! I asked the staff member look our flight leaves...

More  International Economy

Thank Dubai-Mafia
London, United Kingdom
Level Contributor
26 reviews
22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Comfortable seats but the much vaunted entertainment system is slow to use and with a very small screen is not great. The table folds out from the armrest and all of ours were sloped so not ideal, most likely this is due to the age of the aircraft. You do get a glass of champagne before takeoff but after that...

More  International Premium Economy

Thank LondonMillstreet
Dorchester, United Kingdom
Level Contributor
137 reviews
46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We flew business class from London City airport to Granada, Spain, last autumn. In Business Class the seats are slightly wider and more comfortable and legroom is more generous. Drinks and food were very good on both the outward and inward flights. Staff were very helpful and friendly. No in-flight entertainment as this was a short-haul flight. Recommended.

Europe Business Class
Thank DorsetNinja
Reading, United Kingdom
Level Contributor
131 reviews
55 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

polite and friendly staff, cabin crew were very attentive. the food was very good usb slot to charge my phone the range of in flight entertainment was impressive, with a good range of films - many recent releases a great flight experience! except... don't pay extra for the extra legroom if you're on a night flight - you'll end up...

More  International Economy

Thank notTheStig
Cardiff, United Kingdom
Level Contributor
12 reviews
3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Plane cabin was clean, staff friendly, sufficient legroom. I was surprised to see the in-flight entertainment screens on a short-haul (2.5h) flight, although they were switched off (saving for long-haul flights?). The USB power supply worked though. The only complaint - a miniature sandwich is clearly not enough for the 2.5h flight. I would understand if it was for a...

More  Europe Economy

Thank AntonManoylov
Greenock, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The best holiday we have ever had flight fabulous/ cancun was out of this world /friendly staff 5 restaurants 4 pools great cabarets great housekeeping and most off all sunshine/will have to save up for another 2 year to go back /thank you thomas cook holidays. Robandy.

International First Class
Thank R39anderson
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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