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American Airlines


3 of 5 stars
188 Reviews
Headquarters: 4333 Amon Carter Boulevard, 76155-2605 +1-800-433-7300 Website

TripAdvisor Reviewer Highlights

Read all 188 reviews
Visitor rating
  • 30
    Excellent
  • 45
    Very good
  • 38
    Average
  • 26
    Poor
  • 49
    Terrible
Not the airline it used to be.

It's great to have a nonstop flight between PDX and DFW, but four hours with my knees jammed up... read more

3 of 5 starsReviewed 2 days ago
Eugene F
,
Portland, Oregon
Rating summary
  • 3.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 2.5 of 5 stars
    Inflight Entertainment
    3 of 5 stars
    Onboard Experience
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
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188 Reviews from our TripAdvisor Community

Write a Review

188 reviews from our community

Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Massapequa, United States
Level Contributor
16 reviews
4 helpful votes
2 of 5 stars Reviewed today NEW

American Airlines provides a smooth check-in and security experience that exceeds other airlines. Delayed flights are a weak point for them. The flight I was on was delayed due to snow accumulation in NY. However, the sun came out, the snow melted and other flights were back on track. American Airlines personal were curt and dismissive. Gave no plausible explanation...

More  Domestic Economy

Helpful?
Thank Mary M
Kirkland, Washington
Level Contributor
255 reviews
140 helpful votes
1 of 5 stars Reviewed yesterday NEW

This review is going to include the round trip experiences. Going to Nassau was just unpleasant. The crew really didn't seem to want to be there. While it's a really short trip, the cabin crew could have at least welcomed us. Coming back was definitely not nice. The flight was 2 hours late, leaving after the next scheduled one. There...

More  Caribbean Economy

Helpful?
Thank Don T
Ocilla
Level Contributor
10 reviews
5 of 5 stars Reviewed yesterday NEW

We changed planes in Miami very quickly. Although the Key West runway is not very long, we had a great landing. We had an emergency and needed to be booked on an earlier flight to come home. It took 4 very long phone calls and $150.00 to get it arranged BUT we did.

Domestic Economy
Helpful?
Thank Jo W
Tustin, California
Level Contributor
112 reviews
55 helpful votes
1 of 5 stars Reviewed yesterday NEW

Worst airline! We waited for three hours on a plane and we didn't get anything. They let us back into the airport after three hours. They cancelled our flight and took us to a hotel. They gave us two stops instead of one the next day, which we were booked for.

International Economy
Helpful?
Thank Lord H
London, United Kingdom
Level Contributor
3 reviews
1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Worst experience of an airline ever. First they cancel a flight from the morning and put the people onto our flight, they claim it was a fault with the plane but with how many people there were I wouldn't be surprised if it was simply because they didn't want to send a plane with just 30 people on it when...

More  International Economy

Helpful?
1 Thank Rich_B_8
Bangor, Maine
Level Contributor
9 reviews
2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Because it took American Airlines 33+ hours to find our luggage and get it to us, we were unable to get to Chaco Canyon - a primary goal of our vacation last fall. We were told, upon landing, that we'd have our luggage that evening, and so booked in to a hotel to wait. Many phone calls to the airline...

More  Domestic Economy

Helpful?
Thank RobertS40502
Alta Loma, California
Level Contributor
232 reviews
39 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I was to leave Phoenix at 7:55 PM then it was continually delayed every half hour until about 10:00 PM it was canceled due to mechanical problems having landed in Palm Springs from San Diego for emergency repairs and was stuck there for the night. So I waited another hour and a half in line to get a ticket home...

More  Domestic Business Class

Helpful?
Thank ahdiii
Portland, Oregon
Level Contributor
131 reviews
13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It's great to have a nonstop flight between PDX and DFW, but four hours with my knees jammed up against the back of the seat in front and a reading light or air nozzle that doesn't work makes for a pretty miserable and even a little painful flight. On one direction I had the "slightly better" seat, but it seems...

More  Domestic Economy

Helpful?
Thank Eugene F
Punta Gorda, Florida
Level Contributor
76 reviews
46 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

American Airlines need to read this and I hope they do. Readers, please don't be put off by this review as it is aimed more to AA than yourselves. I flew on a new A330 aircraft that was very comfortable, better than the usual 777, with more room around the foot area. The meals were tasty and the wine, although...

More  International Business Class

Helpful?
Thank SuziTours
Greenville, South carolina
Level Contributor
7 reviews
5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had an anniversary trip to Vegas on 01/23/2016. Do to weather, our flight along with 80K others travelers were cancelled. American was great. The lady on the other end worked her magic and got us to Vegas the next day... They were awesome. I paid for an upgrade that could not be used but chose not to get it...

More  Domestic Economy

Helpful?
Thank mpd821
American Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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