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Aeromexico


3 of 5 stars
11 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, 06500 +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

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  • 2
    Excellent
  • 2
    Very good
  • 5
    Average
  • 0
    Poor
  • 2
    Terrible
Pretty Good Besides Cancellation

Overall our flights were quite nice. The planes were clean and roomy. We had a good selection of... read more

3 of 5 starsReviewed 2 days ago
Ashley S
,
Shirley, New York
Rating summary
  • 3 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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11 Reviews from our TripAdvisor Community

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11 reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
Shirley, New York
Level Contributor
4 reviews
4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Overall our flights were quite nice. The planes were clean and roomy. We had a good selection of complimentary movies and music. They served meals, we had breakfast one way and dinner the other way, and complimentary beverages and snacks. Unfortunately, my only complaint is with a cancelled flight that we had. I am just disappointed on how the cancellation...

More  Mexico Economy

Helpful?
Thank Ashley S
Level Contributor
124 reviews
27 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Booked the flight 5 months before travelling because the trip was in peak season. We were supposed to travel together as a family and at the end they couldn't find my confirmation number. my daughters and wife were found and magically I wasn't. For sure they sold my seat to someone else. The option they gave me was to make...

More  USA Economy

Helpful?
Thank Juan M
virginia
Level Contributor
20 reviews
23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was surprised when we checked in at the Dulles airport in Business Class that no airline club was available for our two hour wait because of the time...but that is the only time the airlines travels that route The check in was great with wonderful happy service, We boarded the plane at almost 1 am to smiling flight crew...

More  Mexico Business Class

Helpful?
Thank hamptonroads
Pirassununga, SP
Level Contributor
5 reviews
1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I want my money and time back! On January 28 I departed from Orlando to Sao Paulo, with scale in Mexico City. The plane took off 40 minutes later and arrived the same time later. Before leaving Orlando I asked Aeromexico personnel if I would have problem flying with my parachute in the cabine, they said NO. I did not...

More  International Economy

Helpful?
Thank Agustinsilva
Manila, Philippines
Level Contributor
133 reviews
113 helpful votes
3 of 5 stars Reviewed 1 week ago

I don't know if its is the requirement of the government of Mexico or the airline but when you make a stop over in Juarez airport you need to go through immigrations, even if you are continuing on to another city. You need to check out your luggage and then check it back in for the destination airport. Airport personnel...

More  International Economy

Helpful?
Thank Cynthia K
Cottonwood, Arizona
Level Contributor
65 reviews
28 helpful votes
5 of 5 stars Reviewed 1 week ago

We had great service and a very professional staff on all 6 of our flights. This is the only airline I have traveled on lately that gives you a meal, (sandwich, fruit, dessert and drink). on only a 2 1/2 hour flight. They were also very helpful with a fragile carry on that I had. I will certainly look at...

More  International Economy

Helpful?
Thank GailBash
Brisbane, Australia
Level Contributor
26 reviews
20 helpful votes
3 of 5 stars Reviewed 1 week ago

At 3am at Habana airport there was no sign to indicate where to line up for check in. People were left to guess where to line up and then had to ask to confirm that they were in the correct line. Aside from that check in staff were efficient and courteous.Check in at Mexico City though was quick easy and...

More  International Economy

Helpful?
Thank Geoff H
Aurora, Illinois
Level Contributor
6 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had previously flown first class on Aeromexico, due to an upgrade. Our last flight was in economy, and we enjoyed it almost as much. Seats were comfortable, great selection of movies to watch, and free drinks/food included. Flight attendants were friendly and helpful. Overall great experience.

Mexico Economy
Helpful?
Thank DeppGirl
Santa Fe, Argentina
Level Contributor
39 reviews
4 helpful votes
4 of 5 stars Reviewed 1 week ago

good service, good food. the planes were brand new. Higly recomended for people travelling from and to Mexico DF

International Economy
Helpful?
Thank julio_vegeta
NY
Level Contributor
143 reviews
24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Flew on AeroMexico once to Cancun. Had a good flight. Love that their schedule down to Cancun, Mexico is nice and early in the morning. Ground staff and on board crew were very nice.

Mexico Economy
Helpful?
Thank alfie7177
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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